2,361 questions with Microsoft Advertising-related tags

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Supplemental Feed — "There was no matching Full Offer uploaded" error despite products existing in primary feed

Hi, I'm testing the newly launched Supplemental Feed feature in Microsoft Merchant Center (launched Sept 2025) and running into an issue. Setup: Primary feed: Manually uploaded tab-delimited .txt file (Online Product, US, English) Supplemental feed:…

Microsoft Advertising | Microsoft Merchant Center | Feed management
asked 2026-04-07T18:08:25.3466667+00:00
Harsh Sandhu 0 Reputation points
edited the question 2026-04-07T18:10:31.3533333+00:00
Harsh Sandhu 0 Reputation points
1 answer

Bing Places: PIN verification fails with 'You do not have permission' error despite receiving valid PIN

Hello, I have a Bing Places listing for my hotel business that was created in July 2023. The listing exists and is visible in my Bing Places dashboard when I sign in with my Microsoft account (info@h************hamburg.de). The problem: When I try to…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-04-06T21:28:50.44+00:00
answered 2026-04-07T11:25:23.37+00:00
MS Advertising - Vahid 185 Reputation points Microsoft External Staff Moderator
0 answers

Clarification regarding "Qualified" columns

Hi, We are reviewing our integration with the Microsoft Advertising API, and have a question regarding the "Qualified" columns (such as AllConversionsQualified, ViewThroughConversionsQualified). In the documentation, it is stated that the…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

527 questions
asked 2026-04-07T09:09:16.9733333+00:00
JR 0 Reputation points
commented 2026-04-07T09:12:07.1133333+00:00
JR 0 Reputation points
2 answers One of the answers was accepted by the question author.

Low quality leads from Microsoft Ads for painting services in Canada

Hi everyone, I recently started running Microsoft Ads for my residential painting services in Canada. I am targeting keywords related to interior painting cost and local house painters. To improve trust and conversions, I created a detailed landing page…

Microsoft Advertising | Ad performance | Performance improvement
asked 2026-03-18T12:55:18.21+00:00
Mannan Hanif 20 Reputation points
edited the question 2026-04-07T08:17:15.7233333+00:00
Alexandra Tanasescu 0 Reputation points Moderator
0 answers

How to delete a Microsoft Ads account

My new Microsoft ads account was suspended. I appealed and it was denied. There is now no way to access my account to do anything. All I want to do now is delete my microsoft ads account completely, as I don't want my personal and financial information…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-02-26T23:05:22.62+00:00
Suzie M 0 Reputation points
edited an answer 2026-04-04T20:14:37.27+00:00
ethan parker 0 Reputation points
6 answers

Investigating an Unknown Microsoft Subscription Charge on Credit Card

A charge from Microsoft has appeared on my credit card statement, and I am unfamiliar with this transaction. How can this be investigated?

Microsoft Advertising | Billing and payments | Billing queries
asked 2025-08-22T03:19:19.17+00:00
Craig Alfano - Powerhouse 0 Reputation points
commented 2026-04-03T23:49:36.4666667+00:00
Janice Learmond-Criqui 0 Reputation points
1 answer

My ads account got suspended immediately after creation

I did provide all the information. Took the picture, showed the identity card, authorized the debit card. I noticed a message that they tried taking 60 USD from my account even though nothing mentioned I need to have 60 USD on my card. Then a…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-04-03T14:08:49.3566667+00:00
Gabriel Calin 0 Reputation points
answered 2026-04-03T14:09:14.51+00:00
Q&A Assist
1 answer

Need to cap out billing on Microsoft Advertising. I set the Billing threshold at $50.00 but I want it to be capped at $50.00 A MONTH, I don't want to be billed $50 every 3 days etc.

Need to cap out billing on Microsoft Advertising. I set the Billing threshold at $50.00 but I want it to be capped at $50.00 A MONTH, I don't want to be billed $50 every 3 days etc. I am just starting with this advertising and I don't want to get any…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-01-24T19:17:10.48+00:00
Stephanie N 0 Reputation points
answered 2026-04-03T08:05:59.6333333+00:00
Md Anowarul islam 0 Reputation points
1 answer

No Google Ads account found

Hi there, I would like to ask if somebody is dealing with the same issue. I can not connect Google Ads or GA4 to my Clarity account. Even if I am using the email address I created GAds and GA4. It always shows "No Google Ads account found".…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

410 questions
asked 2026-04-01T16:37:06.4266667+00:00
Ivana Osičková 0 Reputation points
answered 2026-04-02T16:18:56.7266667+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

how to recover mcp id

Dear Microsoft Certification Support Team, I am writing to request assistance in recovering access to my Microsoft Certified Professional account. My Certification ID is 7*****, and the account was originally registered under the name H***.…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

410 questions
asked 2026-04-02T09:49:32.81+00:00
haythem reda 20 Reputation points
edited the question 2026-04-02T09:57:29.3433333+00:00
MS Advertising - Dagmara 560 Reputation points Microsoft External Staff Moderator
1 answer

Getting Performance Max data in reports after migrating from SOAP to REST

Hi, We are in the process of migrating our Microsoft Advertising integration from SOAP to REST. Our primary use case is fetching reporting data. In the SOAP API, when we generate a report (for instance a GoalsAndFunnelsReport), data for Performance Max…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

527 questions
asked 2026-04-01T14:07:41.3433333+00:00
JR 0 Reputation points
commented 2026-04-02T09:51:46.65+00:00
JR 0 Reputation points
0 answers

Microsoft Ads Suspended Post-Verification + Ongoing Bing Webmaster Indexing Issues

For the past year, my domain has faced persistent indexation challenges within Bing Webmaster Tools. In an effort to resolve my visibility issues, I opened a Microsoft Advertising account. Although my identity and business documentation were successfully…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

410 questions
asked 2026-04-01T07:10:22.2466667+00:00
Skyflights 5 Reputation points
answered 2026-04-01T07:10:36.2633333+00:00
Q&A Assist
5 answers

Your Microsoft Advertising account is suspended

This is where I am stuck at with Microsoft advertising: You have exhausted all AIV retries. Please contact support to apply again for verification. I am a legal australian citizen just trying to setup an online income to help with growing expenses and…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

410 questions
asked 2026-03-26T02:12:41.53+00:00
Edward Taylor 0 Reputation points
answered 2026-04-01T03:06:44.6866667+00:00
Edward Taylor 0 Reputation points
1 answer One of the answers was accepted by the question author.

Forever Stamp advertising under Microsoft Header

I see ads from Forever Stamps that sell 100 USPS stamps for 15.00. Current USPS stamps are .78 each or for 100, would be 78.00. My AVG says that this is a fraudulent site. Usually when it is too good to be true, it usually is. Why is Microsoft allowing…

Microsoft Advertising | Customer tools | Microsoft Advertising Copilot
asked 2026-03-31T00:22:44.4133333+00:00
frank smith 20 Reputation points
accepted 2026-03-31T11:13:30.51+00:00
frank smith 20 Reputation points
2 answers

bedrijfsgegevens foutief

Je bedrijfsvermelding verifiëren lukt niet omdat de bedrijfsgegevens veranderd zijn

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-03-30T13:27:18.86+00:00
Stefanie Costenoble 0 Reputation points
answered 2026-03-31T08:25:11.6833333+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

Ads posted by the dregs of advertisers

I would just like to comment on the quality of the ads. I understand why they are needed, and I will sit there while I watch the adobe, volvo, etc... ads 20 times in a row. But the little side ads that say things like " Alzheimers begins when you…

Microsoft Advertising | Ad delivery | Audience placements
asked 2026-03-29T16:41:39.1233333+00:00
Jacqueline McKenna 0 Reputation points
answered 2026-03-29T16:41:54.9+00:00
Q&A Assist
1 answer

Compte bing bloqué

Compte bing bloqué malgré tous les documents envoyés

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-03-27T14:47:59.0566667+00:00
Lorianne HEINRY 0 Reputation points
answered 2026-03-27T16:44:20.1033333+00:00
MS Advertising - John Mark 230 Reputation points Microsoft External Staff Moderator
1 answer

UET Conversion Tracking: How to disable Auto-Events in Microsoft Advertising

Hi all, we suddenly see AutoEvents like "AutoEvent_add_to_cart", "AutoEvent_begin_checkout", "AutoEvent_purchase" or "AutoEvent_look_at_directions" and others in our UET-Tag Conversion Dashboard, that we don't…

Microsoft Advertising | Reports | Conversion tracking
asked 2026-02-17T20:37:11.45+00:00
Sascha Roth 0 Reputation points
edited a comment 2026-03-27T16:37:43.7566667+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Conversions API CAPI Creation

We want to use Microsoft Ads Conversions API (CAPI) for server-side tracking. Currently, we are not seeing the "Send events from your server" or "Conversions API" option in our UET tag settings. Please enable CAPI access for our…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

527 questions
asked 2026-03-27T13:24:24.8933333+00:00
Lead Gen 20 Reputation points
accepted 2026-03-27T13:25:39.34+00:00
Lead Gen 20 Reputation points
3 answers

Why microsft ads account is suspended

Hello, I hope you are doing well. I recently received a notification informing me that my Microsoft Advertising manager account has been suspended due to potential policy violations. However, the message did not specify the exact reason or which policies…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-03-26T21:14:48.09+00:00
yash 0 Reputation points
answered 2026-03-27T00:27:06.1166667+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator