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Microsoft Advertising | Accounts, profiles, and login | Account access
Managing permissions and login credentials to access Microsoft Advertising accounts
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Hi Lorianne
Thank you for using our Microsoft Advertising Learn Q&A Platform!
It seems that you're now struggling with account suspension. I will be happy to assist you further in English. Please note that we currently only offer English support on our social media channels and on our Learn Q&A platform. For other language (French) support, please explore your options here
Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies. Please see a list of important policies below to ensure you are following them.
- General ad requirements
- Restricted content
- Product ads policies
- Ad extensions policies
- Disallowed content
Please note that under the Digital Services Act (DSA), all customers are eligible to appeal their account status up to six months after their account status change. Customers will receive an email notification indicating the reason for their account status change with an option to appeal.
If you have received the aforementioned email, please proceed by submitting your appeal. That being said, you may require to complete Advertiser Identity Verification (AIV) at first, before you can appeal the account suspension decision. To learn more about AIV, I recommend checking the extended help article on this forum platform, as well as the relevant help pages shared below. Please note that you may need to complete AIV up to three times.
Our support teams are pleased to engage in more in-depth discussions about your account through phone, chat, or email to offer review assistance, please see our support page to reach out!
I hope the information provided here will at least partly answer your question. If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.
Kind regards,
John | Microsoft Advertising Support Specialist | 800-518-5689