Why microsft ads account is suspended

Hello yash,

Thank you for using our Microsoft Advertising Learn Q&A Platform!

 I apologize for the inconvenience you’re experiencing, and I appreciate your proactive communication about the issue as I see how important it is to get your access back on your account.

Generally, there could be a number of reasons why our system would suspend an account. While I can’t disclose specific reasons for account suspensions due to security protocols, I’ve summarized common areas where accounts might not comply with our advertising policies. Please see a list of important policies below to ensure you are following them:

• Ad Content & Style
• Financial Products & Services
• Relevance & Quality
• Restricted & Disallowed Content
• Traffic Quality
• User Safety & Privacy

Please note that under the Digital Services Act (DSA), all customers are eligible to appeal their account status up to six months after their account status change. Customers will receive an email notification indicating the reason for their account status change with an option to appeal.

If you have received the aforementioned email, please proceed by submitting your appeal. That being said, you may require to complete Advertiser Identity Verification (AIV) at first, before you can appeal the account suspension decision. To learn more about AIV, I recommend checking the extended help article on this forum platform, as well as the relevant help pages shared below. Please note that you may need to complete AIV up to three times.

• Advertiser identity verification
• Advertiser identity verification appeals

Our support teams are pleased to engage in more in-depth discussions about your account through phone, chat, or email to offer review assistance, please see our support page to reach out!

I trust that the details shared here will partially address your inquiry. Should you have any further questions, feel free to contact our support. Additionally, I’ve sent you a private message requesting additional information. Please don’t hesitate to reply if you require further assistance.

Kind regards, 

Marvin | Microsoft Advertising Support Specialist | 800-518-5689

I have carefully reviewed your advertising policies, and based on my understanding, my personal blog does not violate any of them. I would appreciate it if you could outline the exact steps required to resolve this situation and have my account reinstated.

Microsoft Advertising does not expose detailed suspension reasons publicly for individual accounts. Suspensions are generally related to violations of Microsoft Advertising policies, the Microsoft Services Agreement, or abuse of platform features (for example, scripts or usage patterns that adversely impact the platform).

From the available information:

1. Microsoft accounts and services (including advertising) can be locked or suspended for activities such as:
   • Malware or harmful software distribution
   • Phishing or attempts to steal user information
   • Interfering with or spoofing Microsoft networks or services
   • Spam or unwanted content at scale
   • Creating or using multiple accounts to circumvent policies or limits These are outlined under the Microsoft Services Agreement and related enforcement guidance.
2. For Microsoft Advertising specifically, there are additional policy areas that can lead to disapproval or suspension, including but not limited to:
   • Financial products and services
   • Pharmacy and health care products and services
   • Drug and alcohol addiction recovery
   • Political content
   • Nudity, offensive content, weapons, substance abuse, and other restricted content
   • Data reselling, penny stocks, psychic or magic content, and other categories that are not allowed
   • Misleading content (for example, unauthorized technical support, unauthorized software distribution)
   • Violations of ad style, URL, landing page, or image/audio/video policies
   These appear in editorial failure reason codes (for example, 8155, 8163, 8174, 8180, 8186, 8192, 8198, 8204, 8210, 8216, 8222, 8234, 8240, 8246, 8252, 8258, 8370, 8376, 8388, 8412, 8430, 8436) and indicate the types of content that can be disapproved and, if systemic or severe, can contribute to account-level enforcement.
3. If scripts or automated activity are involved, there is a separate scripts policy. Violations include:
   • Using scripts to bypass usage limits or restrictions
   • Using scripts for non–Microsoft Advertising purposes
   • Using unsupported methods or sending a high volume of requests
   • Adversely impacting the performance, functionality, or features of the Microsoft Advertising platform
   In such cases, Microsoft may first notify and then suspend script usage or reduce rate limits. For severe violations, suspension can occur without prior notice.
4. For monetization/billing–related accounts (Invest/Monetize), suspensions are handled with the account’s Microsoft Advertising Account Manager and Client Finance. The documentation indicates that:
   • Reasons for account suspension should be discussed directly with the Account Manager.
   • A financial review is performed to determine any outstanding liability and payments after suspension.

Given that the suspension notice did not specify the exact policy, the next steps are:

1. Review applicable policies
   • Review the Microsoft Services Agreement and Microsoft Advertising policies referenced in the editorial reason codes (financial services, pharmacy/healthcare, image/audio/video, URLs and landing pages, ad style, misleading content, software and downloads, drug and alcohol addiction recovery, and other restricted content categories).
2. Check for editorial disapprovals
   • In the Microsoft Advertising UI, review any disapproved ads, keywords, or assets and their editorial reason codes. These codes map to specific policy areas and can indicate what triggered enforcement.
3. Contact Microsoft Advertising support / Account Manager
   • For account-level suspensions, detailed reasons and any remediation path are only provided by Microsoft Advertising support or the assigned Account Manager.
   • For Invest/Monetize customers, documentation explicitly states that suspension reasons must be discussed with the Account Manager, and that a support case should be created via the Microsoft Advertising Customer Support Portal.
4. If scripts are used
   • Ensure scripts comply with the scripts policies (no abuse, no bypassing limits, no unsupported methods, and no adverse impact on the platform). If script usage was suspended, adjust scripts according to the documented best practices and work with support if needed.

Only Microsoft Advertising support can provide the specific policy citation and account-level details. The documentation indicates that contacting support/Account Manager and opening a case is the correct path to obtain the exact reason and to discuss possible reinstatement.

References:

• Scripts policies
• Editorial Reason Codes
• Microsoft Monetize - Billing and settlement FAQ
• Microsoft Invest - Billing and Settlement FAQ
• Microsoft account has been locked