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how to recover mcp id

haythem reda 20 Reputation points
2026-04-02T09:49:32.81+00:00

Dear Microsoft Certification Support Team,

I am writing to request assistance in recovering access to my Microsoft Certified Professional account. My Certification ID is 7*****, and the account was originally registered under the name H***. Unfortunately, I have lost access to the email address associated with this account and cannot view or manage my certification records.

I kindly ask for your help in verifying my identity and linking this Certification ID to my current Microsoft account so that I can regain access to my certification history and transcripts.

Thank you for your support and guidance.

Best regards,

Haytham R. Mansour

** PII removed **

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  1. Q&A Assist
    2026-04-02T09:49:43.7533333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To recover access to an old Microsoft MCP ID and link it to a current Microsoft account, support must handle this directly; it cannot be done through forums or self-service alone.

    Use the dedicated Credentials Support channel as follows:

    1. Go to the Credentials Support page: https://aka.ms/credentialssupport
    2. Sign in with the current Microsoft account that should be associated with the MCP ID.
    3. Click Continue and complete all required profile fields, then save.
    4. Open the same link again: https://aka.ms/credentialssupport.
    5. The page will auto-select Product Family: Learning and Service: Microsoft Credential.
    6. Create a new support request and include:
      • The MCP/Certification ID (7163203)
      • Full name as it appeared on the old account (Haytham R. Mansour)
      • Approximate dates of certification
      • Any previous email addresses that might have been associated with the MCP ID
      • A clear request to link this MCP ID to the currently signed-in Microsoft account

    The Credentials Support team can then verify identity and move or link the historical certification records and transcripts to the current account.

    References:

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