Your Microsoft Advertising account is suspended

Can Someone please help me where this is at? i am loosing money as google ads is too expencive i need this ads account up and running asap

Thankyou

Hi Edward,

Thank you for getting back to me and for explaining things further.

You can choose to verify as a business if you have documentation registered with your local government or registration authority within any of the following categories:

• Company, corporation, partnerships, or non-profit organizations
• Government entities or public institutions
• Registered affiliates who own their business and websites

You can choose to verify as an individual if you meet any of the following criteria:

• Independent contractors, sole traders, freelancers, or hobbyists
• Unregistered companies/corporations or self-employed affiliates

For exact details and steps, kindly refer to the help pages provided. Since you've exhausted all 3 of your AIV attempts, I will most likely be able to raise an escalation for your case. Kindly provide the requested details by responding to my private message. I will be more than happy to send over your details and documents to the relevant team for a thorough investigation.

Kind regards, 

Vahid | Microsoft Advertising Support Specialist | 800-518-5689 

Thanks Vahid,

which is easier or quicker? as individual (one issue was my domain purchase just had my name but i tried to setup Microsoft advertising with business name and it wouldn't let me change it after, happy to run as individual as. but just don't want to waste time trying again if its not going to work ( i have tried signing with both Business and as individual)

Hello Edward,

Thank you for using our Microsoft Advertising Learn Q&A Platform! 

I’m sorry to hear about the challenges you are currently facing. I understand that you've exhausted all three of your AIV attempts. I hope the response and resources provided here can be of some help to you. For a more thorough troubleshooting, I'd like to encourage you to reach out privately. I will be more than happy to share your details with our experts for an in depth review.

Depending on the situation, you can choose to verify as a business, as an individual, or both. Please note that the documentation you need to provide will differ based on your location.

• Verify as a business (if you represent or promote a business)
• Verify as an individual (if you represent or promote yourself as an individual)

Please see the following help material for details:

Advertiser identity verification

Advertiser identity verification appeals

How to Verify my Microsoft Advertising Account? (Advertiser Identity - Microsoft Community)

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

I hope the information provided here will at least partly answer your question.  If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

Kind regards, 

Vahid | Microsoft Advertising Support Specialist | 800-518-5689 

For a suspended Microsoft Advertising account with the message:

You have exhausted all AIV retries. Please contact support to apply again for verification.

the only available path forward is to work directly with Microsoft Advertising support or the account team. Self-service options are not documented for clearing an exhausted verification (AIV) state.

Actions to take:

1. Contact Microsoft Advertising Support
   • Go to Microsoft Advertising Customer Support.
   • Open a support request explaining that AIV retries are exhausted and the account is suspended.
   • Provide any requested identity or business verification documents so support can review and advise on whether the account can be re-verified or reinstated.
2. If there is an Account Representative or User Manager
   • If the account is part of a larger “seat” (agency, company), contact the User Manager or Microsoft Advertising Account Representative and ask them to escalate the suspension and AIV issue with support on your behalf.
3. If sign-in or identity issues also appear
   • If there are problems signing in with Microsoft Identity Platform (for example, admin consent or mismatched email), follow the guidance in the Microsoft Monetize identity troubleshooting article and work with the organization’s IT if needed.

If support confirms that no further verification attempts are possible or that the account cannot be reinstated, there is no documented technical workaround; only support can make that determination and take action on the account.

References:

• Microsoft Monetize - Microsoft identity platform login (t/s)