3,145 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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Someone has hacked my Microsoft account.

Someone has hacked my Microsoft account. They found out my email address and password, then changed the email linked to my Microsoft account and even changed the password. I know the email address that the hacker changed it to, but I don't know the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-09T12:14:55.9566667+00:00
정연호 5 Reputation points
commented 2026-04-07T20:45:49.0866667+00:00
匿名 0 Reputation points
2 answers

Microsoft account got hacked because of a stupid mistake

Hi, I don't expect this to get noticed but since I've used all of the other options and honestly I'm just exhausted I'll write here. I have another microsoft account that got hacked because of a stupid mistake I did. The hackers changed the email,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-27T17:51:35.26+00:00
ido joffe 0 Reputation points
commented 2026-04-07T20:44:35.8466667+00:00
匿名 0 Reputation points
1 answer

how do I know if I have 2 microsoft 365 accounts

How do I know if I have more than one microsoft 365 account that I am being charged for?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T19:27:54.6833333+00:00
Chris Theroux 0 Reputation points
answered 2026-04-07T19:28:08.43+00:00
Q&A Assist
3 answers

Why am I getting double billed both annually and monthly

On March 5th we paid $ 105.49 for annual fee plus we paid $ 4.62 the same day for monthly payments. Why am i getting double billings?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-06T18:14:34.38+00:00
Gaylen La Crosse 0 Reputation points
answered 2026-04-07T18:47:56.26+00:00
Darhyl Amizola 37,605 Reputation points Independent Advisor
1 answer

Activating Microsoft 365 Premium trial without leaving current subscription

I am currently a student and saw that there was an offer to get 12 months of Microsoft 365 Premium (and LinkedIn Premium) for students. I also am a member on a Microsoft 365 Family subscription. Upon trying to sign up for the subscription trial, it says…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T18:13:39.6633333+00:00
Ryan Hobbib 0 Reputation points
edited the question 2026-04-07T18:19:51.3833333+00:00
Clover-L 5 Reputation points Microsoft External Staff Moderator
1 answer

Billing question

A payment was deducted from our bank account and the bank contacted me to see if I had charged anything. I said no so they declined the charge and cancelled that debit card number and set me up with a new one. Immediately the account was charged again…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T17:40:19.43+00:00
Rosemary Kushaney 0 Reputation points
answered 2026-04-07T17:40:42.7166667+00:00
Q&A Assist
0 answers

Unable to close my account

The only thing I have done on this account is to sign up for the Line business account. However, I'm stuck on the step of leaving my work organization. I've never even try Teams or Azure, so I have no way to see the organization page. I can't imagine how…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T17:35:40.7433333+00:00
政旻 李 0 Reputation points
answered 2026-04-07T17:36:02.0633333+00:00
Q&A Assist
2 answers

change my subscription

how do i change my subscription from family to individual

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T15:27:51.1733333+00:00
Jeff Porter 0 Reputation points
answered 2026-04-07T16:02:45.5066667+00:00
DaveM121 861.4K Reputation points Independent Advisor
2 answers

I need help!!

I need to talk to a live agent. Please!! My account is old and I don't think I need what I am paying for. I was just charged $142.66. I am a retired disabled veteran who bought Office 365 years ago. All I need it word to write a letter every once in…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T15:14:31.1833333+00:00
Mike Berkley 0 Reputation points
answered 2026-04-07T15:51:21.7833333+00:00
Darhyl Amizola 37,605 Reputation points Independent Advisor
1 answer

I have paid muy subscription, but according to my account it remains unpaid

I have paid my subscription (Euro 129) on August 27, 2025. However, the account details show an outstanding balance of Euro 129...

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T15:05:39.1666667+00:00
Ruud Hartmans van de Rijdt 0 Reputation points
answered 2026-04-07T15:41:01.47+00:00
Sumit D - IA 163.7K Reputation points Independent Advisor
2 answers

name change

where and how can i change name for my microsoft account? Moved from: Community Center | Not monitored

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T08:47:19.62+00:00
AndreasKallen 0 Reputation points
edited the question 2026-04-07T14:41:39.1233333+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
2 answers

Potřebuji NUTNĚ fakturu do účetnictví za platbu ... I URGENTLY NEED AN INVOICE FOR YOUR PAID SERVICE

Dobrý den 28.02.2026 jsme zaplatili firemní kartou (firma Mramor Dobříš - přihlašovací mail[Odebrané osobní údaje]@mramordobris.cz jmenovitě p[Odebrané osobní údaje])[Odebrané osobní údaje],- za Vaše služby ale bohužel do dneška nemáme žádný doklad o…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-23T12:58:43.11+00:00
Jiří Pokorný 0 Reputation points
edited the question 2026-04-07T13:22:13.7733333+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
2 answers

I need help with Refund from Autorenewal

I'm looking to get a refund from Microsoft 365 autorenewal? Need help with that.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T12:23:37.4933333+00:00
Joe Garcia 0 Reputation points
answered 2026-04-07T13:00:52.35+00:00
DaveM121 861.4K Reputation points Independent Advisor
1 answer

365 monthly charge mistake

I was charged for microsoft 365 but only signed up for 1 month introductory offer. I signed up for family package using my dad's credit card. But we couldn't share access with my dad or sister's accounts. Why was I charged every month when I only signed…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-05T19:22:18.11+00:00
Rory Wilson 0 Reputation points
edited an answer 2026-04-07T12:54:58.2933333+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
2 answers

Uusi MS-sopimus, joka korvaa vanhat sopimukset

Minulla on useita avattuja ms-tilejä. Niissä on päällekkäisyyksiä ja puutteellisuuksia. Haluan katkaista kaikkia vanhemmat sopimukset ja tehdä yhden uuden sopimuksen, jota voin käyttää 5 laitteella (2 kpl window pc, yksi windows laptop ja 2…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T07:07:25.37+00:00
Pekka Nurminen 0 Reputation points
edited the question 2026-04-07T11:22:14.5133333+00:00
Kai-H 14,570 Reputation points Microsoft External Staff Moderator
1 answer

Family Sharing Credentials not being honoured

Although I have accounts registered with family share of office 365 family x6 subscription, not all emails can send or receive and we are being told that accounts are full when in fact they are less than 10gb out of the 1tb limit.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T10:41:34.08+00:00
David Felbel 0 Reputation points
answered 2026-04-07T10:41:52.75+00:00
Q&A Assist
4 answers One of the answers was accepted by the question author.

Subscription

I want to move from my personal Microsoft monthly subscription of Outlook to a Family subscription of Microsoft Family Account - how can I go about it? I pay AED 7 monthly for access to Outlook and OneDrive?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T09:20:04.24+00:00
Shabana Shaikh 20 Reputation points
commented 2026-04-07T10:31:05.4733333+00:00
John Jefferson Doyon 64,930 Reputation points Independent Advisor
2 answers

How to cancel subscription

How do I cancel my Microsoft 365 subscription that I am being billed at $12.99 per month?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-03T14:35:28.4233333+00:00
craig anderson 0 Reputation points
commented 2026-04-07T08:47:26.2833333+00:00
Rachèle DeMeo 0 Reputation points
2 answers

Scratched off redemption code

I bought a Microsoft 365 family plan from staples and while I was trying to scratch the code it scratched a bit too much and now I can’t read it, what should I do in this case?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-07T03:01:56.26+00:00
raj kumar 0 Reputation points
answered 2026-04-07T03:45:28.1433333+00:00
Gunasekar N 63,675 Reputation points Independent Advisor
2 answers

my personal account is stuck a work directory and i cannot leave the organization

I have tried everything, and Microsoft support does not help; they have no clue how to fix, just saying you can sign in to your account, and nothing is wrong

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-06T22:51:33.1933333+00:00
Roseli Trigo Moreira 0 Reputation points
answered 2026-04-07T00:09:10.8266667+00:00
EmilyS726 221.4K Reputation points Independent Advisor