How to cancel subscription

Hello craig anderson,

I understand that you are having issue with canceling Microsoft 365 Trial Subscription. I truly understand how you feel. Let me assist you go through this situation.

To cancel the trial / stop future charges:

1. Go to Microsoft Subscriptions page: https://account.microsoft.com/services

• Sign in with the SAME Microsoft account that started the trial (very important — wrong account = you won’t see the subscription)
• Find Microsoft 365 > select Manage
• Do one of the following: If you see Cancel > select Cancel If you see Turn on recurring billing > recurring billing is already OFF and no more charges will occur
• Follow on‑screen steps until cancellation is confirmed

2. For refunding, please contact support for the best assistance:

Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

• Go to https://support.microsoft.com/home/contact
• Search for "Refund Microsoft 365 subscription" in the search box.    
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select Billing> Subscriptions> Charged unexpectedly / Refund
• Look for and select "Chat with a support agent in your web browser" (during business hours). Once connect, explain your situation clearly.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

To cancel a Microsoft 365 subscription billed monthly (such as $12.99/month), follow these steps:

1. Go to the Services & subscriptions page for Microsoft 365: https://account.microsoft.com/services/microsoft365
2. Sign in using the same Microsoft account that is being charged for the $12.99/month subscription.
3. Find the Microsoft 365 subscription in the list.
4. Select Manage.
5. On the next page, select Cancel subscription (it might appear as Cancel or Upgrade or Cancel depending on the subscription).
6. Review the information shown, then confirm the cancellation by choosing I don't want my subscription if prompted.

Important details:

• If you see Turn on recurring billing instead of Manage or Cancel, the subscription is already set to expire on the date shown and you will not be charged again; no further action is required.
• After cancellation of Microsoft 365 Basic, Personal, Family, or Premium, the cloud storage allowance reverts to 5 GB of OneDrive/Outlook.com attachment storage and 15 GB of Outlook.com mailbox storage. If usage is above the free allowance, uploading/syncing new OneDrive files and sending/receiving Outlook.com email will stop, and OneDrive content may be deleted after 6 months.
• If the subscription was purchased through a third-party retailer, Google Play, or Apple App Store, cancellation must be done through that retailer’s support instead of the Microsoft account site.

References:

• Cancel a Microsoft 365 subscription
• How to get a refund on a Microsoft subscription
• Excel Data Types with Wolfram End of Support FAQ
• cancel subscription - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Cancel my Microsoft monthly subscription - Microsoft Q&A
• Request refund - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A