name change

To correct the name before booking a Microsoft certification exam, the legal name on the Microsoft Learn profile must match the name on the government-issued ID used on exam day.

There are two common cases:

1. Name shown on Microsoft Learn profile (public display name) is wrong
   Update the display name in the Learn profile settings:
   • Select the profile icon (top-right on Microsoft Learn).
   • Select Settings.
   • Under Personal info, username, and URL, update the display name.
   • Select Save.
     This changes the name shown on the public profile, certificates, and transcripts.
2. Legal name used for exam registration is wrong
   If the legal name (used for exams) is incorrect or duplicated and prevents exam delivery, support must correct it:
   • Go to the certification support page for help with profile and exam issues: https://learn.microsoft.com/en-us/credentials/support/help
   • Open a support request explaining that the legal name is incorrect and needs to be updated before scheduling an exam.
     The support team can adjust the legal name so it matches the ID.

When registering the exam (via the Schedule exam button on the exam page), ensure the legal name entered in the Learn profile exactly matches the ID; otherwise, the exam provider may not allow taking the exam.

References:

• I WNAT TO CHANGE my name on microsoft learn - Microsoft Q&A
• Legal Name - Microsoft Q&A
• Register and schedule an exam

Hi Andreas Källén,

I understand this can be confusing, because “change my name” can mean different things depending on where you want the updated name to appear.

I’ve reviewed the existing Q&A Assist answer on this thread, and it is correct for Microsoft Learn profiles and certification or exam-related name changes. If you haven’t had a chance to try those steps yet, you may start there and let us know the outcome.

To add some helpful clarification, it’s important to distinguish where you want the name to change:

1, If you mean the name on your Microsoft account (account profile used across consumer services)

If the name you want to change is the one associated with your Microsoft account and shown on services like Outlook.com or your account profile page, you can update it directly by signing in to the Microsoft account website, opening Your info, and selecting Edit name. After saving, the updated name may take some time to sync across services.

Reference: How to change your Microsoft account name or address - Microsoft Support

2, If you mean the name on your Microsoft Learn profile (training profile and credentials) 

• Display Name, which is shown on your public profile, certificates, and transcripts and can be changed in profile settings.
• Legal Name, which is used for identity verification for certification exams and must match your government-issued ID; if you already registered for an exam, changing it can require support approval.

References: Manage your Microsoft Learn profile settings | Microsoft Learn and Credentials support | Microsoft Learn

Please note that this is a user-to-user forum, so assistance here is limited to pointing you to the correct self-service location or the correct support channel when an account/credentials change needs review.

Hope this clears things up.

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