365 monthly charge mistake

Question

365 monthly charge mistake

Rory Wilson 0

I was charged for microsoft 365 but only signed up for 1 month introductory offer. I signed up for family package using my dad's credit card. But we couldn't share access with my dad or sister's accounts. Why was I charged every month when I only signed up for 1 month. This seems like a scam.
I signed up for x-box live and kept getting charged over EUR50 every year even though I tried to cancel it and there were no subscriptions.

Really disappointed with billing services.

Rory Wilson 0 Reputation points

2026-04-05T19:26:45.1233333+00:00

It was really difficult to find out how to cancel x-box live and my dad was charged for about 3 years before we could cancel it. I now cancelled on 8 April 2026 after eventually finding out how to stop reoccurring billing.
Now the same happened with microsoft 365. This is really misleading. I only signed up for one month and it didn't work to share access. Completed over charged again by microsoft.

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Rory Wilson 0 Reputation points

2026-04-05T19:26:45.1233333+00:00

It was really difficult to find out how to cancel x-box live and my dad was charged for about 3 years before we could cancel it. I now cancelled on 8 April 2026 after eventually finding out how to stop reoccurring billing.
Now the same happened with microsoft 365. This is really misleading. I only signed up for one month and it didn't work to share access. Completed over charged again by microsoft.

Answer 1

Hi, Rory Wilson

This usually happens when the subscription stays active after the intro month, and the sharing problem does not pause billing.

In case you've followed the Q&A Assist's answer but to no avail, it is best recommended that you reach out to Microsoft Support to receive direct assistance:

Visit this website: Contact - Microsoft Support
Type Contact in the search box.
Now click Get help, and Select Contact Support or Sign in to contact support below.
Go to the Products and services tab, and choose either Microsoft 365 and Office category.
On the Category tab, choose Manage account subscription.
Go to Confirm.
You can now choose the option of Chat with a support agent on your web browser.

Important Note: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Thank you for your patience in reading, I hope this information has been helpful to you.

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365 monthly charge mistake

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