1,397 questions
2 answers
Unable to recover a Surface Hub 2s IoT enterprise running MTR using 24H2 recovery drive
Created a recovery drive using the [Surface Hub 2S - Windows 11 IoT Enterprise with the Microsoft Teams Rooms on Windows experience Version 24H2] image extracted the BMR zip file, then uploaded into the recovery drive. The drive used is a 3.0 128 GB…
Surface | Other
asked 2026-03-18T23:50:10.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 48%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Rahul Joshi
60
Reputation points
commented 2026-04-07T17:50:05.83+00:00
Jeremy
0
Reputation points
1 answer
How to Fix Error Couldn't find a bootable operating system on my Surface Go 3
Has anyone else had this problem with the Boot Error Couldn't find a bootable operating system. Check the Boot configuration to try to fix this. Windows Boot Manager seems to be missing in the UEFI Boot Configuration
Surface | Other
1,397 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 43%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
1 answer
Urgent – Surface Pro 11th Edition hardware issue & unresolved keyboard replacements (Business device)
Hello, I am contacting you about a Surface Pro 11th Edition, 13" purchased for Business that appears to have a hardware issue with the keyboard connector. Key points: This is a business device that has already been professionally set up,…
Surface | Other
1,397 questions
asked 2026-04-05T23:49:46.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 33%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sandra Weber
0
Reputation points
answered 2026-04-06T01:17:50.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
1 answer
Wo erhalte ich Support für Surface-Laptop?
Ich habe die Aufgabe, einen neuen Surface Laptop 7 5G for Business aufzusetzen. Das Gerät hat ein Problem, dass das Touchpad immer nur Sekundenweise funktioniert. Aktualisierung, Deinstallation und Neuinstallation der Treiber, Neuinstallation von Windows…
Surface | Other
1,397 questions
asked 2026-04-02T13:54:49.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 30%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESU%3C/text%3E%3C/svg%3E)
Seidel, Udo
0
Reputation points
answered 2026-04-03T09:29:23.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
16,890
Reputation points Microsoft External Staff
Moderator
1 answer
Arc mouse not working
Had an issue with the battery on my surface (expanding) so had it replaced at a Microsoft approved dealer. Brought it home and now my arc mouse is not working. Went through all of the trouble shooting steps - system says all drivers are up to date and…
Surface | Other
1,397 questions
asked 2025-07-07T18:07:21.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Toni Farrow
5
Reputation points
commented 2026-04-02T00:29:52.06+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Need invoice for purchase of surface pro
Hi I just purchased a microsoft surface pro online and I need an invoice. How can I get an invoice? I tried calling the help line and the sales line to buy it but neither was a success. Thanks
Surface | Other
1,397 questions
asked 2026-03-31T09:10:36.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 41%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOD%3C/text%3E%3C/svg%3E)
Oscar De Vroey
20
Reputation points
accepted 2026-04-01T14:33:23.21+00:00
Oscar De Vroey
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Problems with Recommerce trade-in platform
Hello, this 3rd party platform that handles trade-in are complete cons and thieves on top of that. Almost impossible to contact and when they finally reply they give conflicting information. I sent in a trade-in that qualifies for a bonus as advertised…
Surface | Other
1,397 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 34%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
surface serial hub driver code 10
device cannot start (code 10) status_device_power_failure hi! I need help how to fix this. I think i've tried everything already but nothing works.
Surface | Other
1,397 questions
asked 2026-03-02T20:21:09.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
dR
5
Reputation points
commented 2026-03-27T11:53:04.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 37%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Lance Geange
5
Reputation points
2 answers
My surface stopped working, has blank screen
Surface laptop serial # 0f00t1v23263h7 does not turn on , only the logo for a second showes up then its black. It is still under warranty it ends on 10/2/2027. Ive tried this morning several times to comunícate with Microsoft online and your server…
Surface | Other
1,397 questions
asked 2026-03-26T23:10:01.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 28.000000000000004%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
julio orozco
0
Reputation points
answered 2026-03-27T00:01:25.03+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
2 answers
Correct the phone number associated with my account
I'm troubleshooting a problem regarding how to sign in to my computer or Microsoft Surface Book. At one point is asks for a phone number to text me a code. The code never arrives. That may be because the phone number on my account incorrect. Probably an…
Surface | Other
1,397 questions
asked 2026-03-24T19:06:51.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 91%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Phillip Richcreek
505
Reputation points
answered 2026-03-25T00:53:48.1266667+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
1 answer
I can't find the devices I added in the Microsoft Account so I can't print the shipping labels
I added 7 Surface Pro 8 because they need repair. Now when I go to my account to print the shipping labels none of them are there. I went to the History and I see the orders but doesn't give me the option to print the labels.
Surface | Other
1,397 questions
asked 2026-03-20T14:29:05.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 93%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELK%3C/text%3E%3C/svg%3E)
Lawrence Kaplan
0
Reputation points
answered 2026-03-23T11:20:55.6366667+00:00
Lychee-Ng
16,890
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Hub 2s - not booting from USB
I have a Surface Hub 2S device that needs to be migrated to Win11 MTRoW - following the standard documented procedure on this device doesn't allow the Migration Tool to be installed as Microsoft Store isn't opening or listed in the Installed Apps on the…
Surface | Other
1,397 questions
asked 2025-08-29T11:10:20.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 35%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
Garry Robertson
0
Reputation points
commented 2026-03-18T22:36:18.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 10%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Drew Cross
0
Reputation points Microsoft Employee
2 answers
Laptop Feet
Are laptop feet covered under warranty if you have a extended cover plan?
Surface | Other
1,397 questions
asked 2026-03-11T10:13:58.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 92%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Burton, Daisy
0
Reputation points
commented 2026-03-13T08:07:05.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,850
Reputation points Microsoft External Staff
Moderator
1 answer
Will there be more Intel-Based Surface Pro models announced this year?
Has Microsoft made any public statements about Surface Pro models that will be announced in 2026? Do we know when we might know? Does Microsoft follow any kind of annual announcement/release cycle? I’m specifically looking for Intel-based models for the…
Surface | Other
1,397 questions
asked 2026-03-11T23:58:07.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 30%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ0%3C/text%3E%3C/svg%3E)
JR-0950
5
Reputation points
answered 2026-03-12T04:36:39.5666667+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
2 answers
Laptop 7 disappears from my devise list
When I tried to submit service request my Laptop 7 disappeared from the devise list. I have added it back several times but once I leave the site or change pages it disappears again. I have no wy to contact Microsoft about this. It may be related to my…
Surface | Other
1,397 questions
asked 2026-03-10T17:48:33.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 32%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Terry Armstrong
0
Reputation points
answered 2026-03-11T09:01:02.5466667+00:00
Clary-N
9,850
Reputation points Microsoft External Staff
Moderator
3 answers
The Surface Hub screen in black when turn on the device.
The Surface Hub screen in black when turn on the device. We don't see any image on the screen and yet the device in on.
Surface | Other
1,397 questions
asked 2026-03-10T18:57:44.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 27%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Rodriguez, Jose
0
Reputation points
answered 2026-03-10T19:15:57.3+00:00
Rodriguez, Jose
0
Reputation points
1 answer
Cinfirming repair ticket
Submitted warranty issue on surface.com/assist. Received two messages on the screen Ticket submitted/created and simultaneously We had a problem, please try again later System won't allow me to submit a new request, nor have I located a way to…
Surface | Other
1,397 questions
asked 2026-03-10T15:05:34.9033333+00:00
Terry Armstrong
0
Reputation points
answered 2026-03-10T15:05:51.1266667+00:00
Q&A Assist
1 answer
MS Surface Pro 10 startet Windows nicht
Guten Tag, wir haben ein defektes Gerät bei uns von einem Kunden liegen. Das Surface kann nicht mehr Windows starten. Es bricht beim Versuch mit einem Bluescreen ab und startet durch. wir haben ein defektes Surface mit der Seriennummer:…
Surface | Other
1,397 questions
asked 2026-03-10T07:57:06.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 83%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
Bruchof, Jill
0
Reputation points
answered 2026-03-10T07:57:19.0666667+00:00
Q&A Assist
2 answers
How to get invited to the Microsoft surface Content creator program - Tiktok Content creators
Hi, I own a Media Company that publishes Spaceflight and Tech content i have worked with many Tech companies and i am currently working with the Camera company Pixboom, I would like to reach out to Microsoft to ask if they would like to send out a…
Surface | Other
1,397 questions
asked 2026-03-08T08:50:39.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 74%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Austin Smith
0
Reputation points
edited an answer 2026-03-09T14:25:23.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
13,060
Reputation points Microsoft External Staff
Moderator
1 answer
surface pro 10 link to micro password should have worked
My Surface Pro 10 toggled to password from pin and i cannot get it to return to pin option, having forgotten my password it text prompts to use microsoft account, which i had to update..it doesn't recognize the new password, or an older one..it is…
Surface | Other
1,397 questions
asked 2026-03-05T22:44:50.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 1%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Matthew Scott
0
Reputation points
answered 2026-03-05T22:45:05.67+00:00
Q&A Assist