The Surface Hub screen in black when turn on the device.

I have tried all the steps and I need a technician to tell me how to fix this issues and to come to this loaction to fix the problem.

The S/N 000 25431865

I perform all the steps for trouble shooting and the device has a black screen with not image.

We connected external keyboard and monitor and still no image on the screen.

Try the following steps in order to troubleshoot a Surface Hub that powers on but shows a black screen:

1. Confirm the device is actually on

• Check that the power LED and backlight are on.
• Try using the keypad Source button (label 9 in the referenced figure) to switch inputs and see if any source appears.
• Connect an external device (for example, via HDMI) and use the Source button to select that input to verify if any image is displayed.
• From another device, try to Miracast to the Surface Hub and check whether the Hub appears as an available wireless display.

2. If the Hub is responsive but stuck or unusable If the Surface Hub is on but not usable (for example, stuck, unresponsive, or not showing the normal Welcome screen), perform a reset:

• For Surface Hub (v1):
  1. If possible, open Settings > Update & Security > Recovery.
  2. Under Reset device, select Get started and follow the prompts to reset the device. Ensure the BitLocker key is available; skipping the BitLocker prompt will cause the reset to fail.
  3. Wait for the reset to complete; it can take up to six hours. Do not power off or unplug the Hub during this process.
• If the Settings app cannot be used or the Hub is locked/unusable, use Windows RE:
  1. While the Hub shows the Welcome screen, turn it off using the power switch on the bottom (next to the power cord).
  2. Turn it on; when the Surface Hub logo appears and spinning dots show, turn it off again using the power switch.
  3. Repeat this power‑on/power‑off cycle until the “Preparing Automatic Repair” message appears and Windows RE loads.
  4. In Windows RE, select Reset > Local reinstall > Fully clean the drive, then confirm Reset.
  This will remove local files, device account, admin accounts, domain/Microsoft Entra join data, MDM enrollment, and configuration, and then rerun the first‑run setup.

3. If the device still shows no image or will not power on correctly If, after these steps, the Surface Hub still fails to show any image or respond normally, create a support request and provide:

• Results of the above troubleshooting steps.
• Whether the backlight is visible.
• Whether other sources (HDMI, Miracast) display correctly.
• Date of delivery and when the issue was discovered.
• The serial number (printed near the power cord on Surface Hub 2S and Surface Hub 3).

Use the business/education Surface support channel referenced in the documentation to proceed with repair or replacement if needed.

References:

• Reset and recovery for Surface Hub (v1)
• Troubleshoot Surface Hub power issues
• Reset & recovery for Surface Hub 2S & Surface Hub 3
• We could not get pass this error message on the Surface Hub3 - Microsoft Q&A