I can't find the devices I added in the Microsoft Account so I can't print the shipping labels

Hi Lawrence Kaplan,

I understand how frustrating it is to go through the effort of registering multiple Surface devices for repair, then hit a dead end when you just need the shipping labels. When devices are submitted for repair, once the order moves to certain statuses, labels are no longer shown inline.

So if the order shows as Submitted / Processing, labels should normally be available there. If the order is visible but no label option appears, this usually means the order has already been finalized and at that point, labels cannot be re-generated. Either way, I strongly suggest you reach out to:

1. Visit Contact Us - Microsoft Support > Sign in 
2. Type in your problem > click Get Help to make request 
3. Scroll to the bottom and click Contact Support to connect to agent
4. Select category again > click Next and you should be added to a chat queue.

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you.

If you want, let me know whether the orders show Submitted, Processing, or Completed, and if this is a personal Microsoft account or a business account. If it's business, there will be different paths to address this.

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