My surface stopped working, has blank screen

Hold Power button for 20–30 seconds

Release → wait 5 seconds → press power again

Hold Power + Volume Up together for 15–20 seconds

Ignore logo flashes → release after 20 sec

Wait → then press power again

Try:

https://support.microsoft.com/contactus

Choose: Surface → Device → Won’t turn on

Try these steps in order on the Surface Laptop:

1. Force a restart
   Press and hold the power button for about 20 seconds, keep holding until the logo screen appears again, then release the button. This forces a shutdown and restart.
   For details, see Force a shut down and restart your Surface.
2. If it still gets stuck or goes black, start from a USB recovery drive
   If the logo appears briefly and then the screen goes black or Windows does not start, reset the device using a USB recovery drive:
   1. Shut down the Surface (hold the power button if needed).
   2. Insert a prepared USB recovery drive into the USB port.
   3. Press and hold the volume-down button, then press and release the power button.
   4. When the Surface logo appears, release the volume-down button and follow the on-screen recovery instructions.
      For creating/using a recovery drive, see Creating and using a USB recovery drive.
3. If the Surface still does not work, use a service option
   Because the device is under warranty, use one of these options:
   • Send to Microsoft: Check the device warranty, create a service order, and print a shipping label using the steps in How to get service or repair for Surface.
   • Find in-person support: If available in the region, use a service center for in-person support for hardware inspection and repair.
   • Self-repair: If technically experienced and with the right tools, review self-repair information for your Surface device.

If online or phone contact paths are failing, creating a service order and shipping label directly through the warranty/service portal is the recommended next step.

References:

• Surface turns on but is stuck on a logo screen
• Surface won’t turn on or start
• Force a shutdown and restart your Surface