21,471 questions
21,471 questions with Outlook | Web | Outlook.com | Account management, security, and privacy tags
1 answer
The outlook account of my son has been hacked. The hacker has enabled 2FA so I cannot recover
The account of my son has been hacked: ******@outlook.fr Then the hacker enables 2FA so that recovery is not possible. As I am using Microsoft Family I thought I could block the account or delete email, which is not possible, either How can I get the…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-07T20:06:30.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 0%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Benoit1974
0
Reputation points
answered 2026-04-07T20:45:01.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
37,605
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
My account has been hacked ju********@jerkoffmail.com
My account was hacked by these individuals and I don't know what to do. I can share all the information; I just want you to open a ticket for me. Previously, my Gmail address was ******@gmail.com. If you want, I can show you all the codes you previously…
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 98%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 53%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
My hotmail/xbox account got hacked through discord, I've tried everything.
I've been filling out recovery forms left right and center, managed to have a call with a microsoft call center but nothing is going on, I'm at a loss of resources. Forza Horizon 6 is coming out soon, my windows CD key is tied to my hotmail and I just…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-06T14:53:40.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 7.000000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EX3%3C/text%3E%3C/svg%3E)
X 3 V I O U S
20
Reputation points
accepted 2026-04-07T20:32:46.5466667+00:00
X 3 V I O U S
20
Reputation points
1 answer
Account Hijacked
My account has been hijacked via google. How do I retrieve my account or switch the email and change password if I can’t get in.
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-07T19:54:11.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 3%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERO%3C/text%3E%3C/svg%3E)
Recovery Only
0
Reputation points
answered 2026-04-07T20:26:14.9866667+00:00
Jonathan Deives
69,515
Reputation points
Independent Advisor
1 answer
URGENT: Case (PII Removed) Identity Theft confirmed but Agent disconnected during war zone emergency
I need an urgent escalation to the Global Identity Group (Tier 3). My account was compromised by hacker ***@igloos.cc. In my last chat (PII Removed), Agent Kingshu explicitly confirmed that the account is currently under a 'Security Lock' to protect my…
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 60%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
2 answers
Account locked out and cant get back in
Hi everyone — I’m locked out of my Outlook/Microsoft email account and I’m getting nowhere with the recovery process. I no longer have access to the recovery email tied to the account, which is making verification really difficult. I have submitted…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-06T16:43:08.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 28.000000000000004%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
James Jannetides Jr
0
Reputation points
answered 2026-04-07T18:45:54.24+00:00
Darhyl Amizola
37,605
Reputation points
Independent Advisor
1 answer
I have a pop up on my phone asking me to sign in when i allready am in my account,
I have a pop up on my phone asking me to sign into outlook when i allready am in my account, i did what it says at first, and now it wont go away and i am not recieving any messages now also. how do i get rid of it
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-07T18:36:03.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 5%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
char
0
Reputation points
answered 2026-04-07T18:36:17.34+00:00
Q&A Assist
0 answers
Hate AI not helping at all
I can’t prove I am me want to talk to a person sick and tired of this AI spent £199 on PS5 game can’t get the bonus because when I put in the password computer says no I want to talk to someone
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-07T18:17:51.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 19%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Damon Geeson
0
Reputation points
commented 2026-04-07T18:19:06.1466667+00:00
Damon Geeson
0
Reputation points
1 answer
How to fix "You've tried to sign in too many times with an incorrect account password"
I've had trouble with signing into my account. I get the above message. It's not an incorrect password. Then I have to keep changing my password. There use to be support on outlook, but seems like that is gone.
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-07T17:09:14.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 15%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
mmck
0
Reputation points
answered 2026-04-07T17:46:34.6333333+00:00
Darhyl Amizola
37,605
Reputation points
Independent Advisor
1 answer
How to reset password for Data Encryption and OneDrive Sync etc
I am unable to sync OneDrive which is linked to an email address. to which I do not know what the password is. I have tried several times using the Helper Tool (over the last year or so) to reset the password, but I keep getting try again as email not…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-27T02:28:15.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 50%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Morgan Sumra
0
Reputation points
commented 2026-04-07T16:56:54.5366667+00:00
Morgan Sumra
0
Reputation points
3 answers
How to log into my HOTMAIL account
I have not been able to log into my HOTMAIL account for a while. Can someone please help me.
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-28T21:39:24.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 24%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Deborah C. Taylor
0
Reputation points
answered 2026-04-07T16:47:48.2166667+00:00
Deborah C. Taylor
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Error 400 when signing in
I have error 400 when i try to sing in my acc... What to do?
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-07T14:20:21.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 52%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Pera Gagic
0
Reputation points
commented 2026-04-07T15:35:24.6333333+00:00
Pera Gagic
0
Reputation points
6 answers
i need help to get my account back
my main microsoft account [Moderator Note: Personal Info Removed]@hotmail.com got either deleted or hacked. i cant sign in it says it doesnt exist when i create it says it exists i have like 13k points i can tlose it
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 87%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
2 answers
Hotmail Account Retrieval
My account was hacked and I have lost access to emails and documents in there going back to 1997. I have contacted support several times, been sent around in circles by them and still have no access. Is there anything that can be done to help me get…
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 80%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
Account delete accidentally
I accidentally managed to delete my sons account as the profile kept reflecting mine and his details appearing in there. This blurred my thinking and I deleted the account. Now the issue I face is. I tried to create a new one, post 60 days. But MS…
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 49%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
2 answers
[moderator's note: PII removed]
Hi dear madam or sir I'm trying to log in to Microsoft account I can't how can I contact you to login [moderator's note: PII removed]hotmail.com Many thanks
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 61%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPU%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
3 answers
PLEASE HELP, This has been an year - BACKEND ISSUE
This issue has been ongoing for about a year now. I’ve contacted technical support multiple times, but I’ve consistently been told that another team would handle it and to wait. Unfortunately, there has been no resolution so far. At one point, I gave up…
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 98%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
1 answer
this is the third time i had to change my password, tho i knew what my password was
I am having issues login into my hotmail emails since last 2-3 weeks. Not that I do not know what the password is but it just wont let me login! There is no way I can speak to someone about my hotmail account, why do I have to change the password when i…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-07T11:27:57.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 3%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
furious
0
Reputation points
answered 2026-04-07T13:34:45.8433333+00:00
Darhyl Amizola
37,605
Reputation points
Independent Advisor
1 answer
trying to use a microsoft account on minecraft dungens
for some reason i had signed onto the game before a week ago and when i went to play it it just said my account has been locked due to wierd activity ive also been completely offline for that week and it wont even let me use anohter account and now i…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-04T01:36:07.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 10%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Trevon Strom
0
Reputation points
commented 2026-04-07T12:51:01.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 24%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Victor1-V
7,075
Reputation points Microsoft External Staff
Moderator
1 answer
access issues
I keep being asked for an email address but when I type it in, I get told it's registered to another account. Is there a phone number I can speak to, to get this resolved
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-07T12:40:53.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 71%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Rachel Middleton-Smith
0
Reputation points
commented 2026-04-07T12:47:22.9133333+00:00
Rachel Middleton-Smith
0
Reputation points