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Account Hijacked

Recovery Only 0 Reputation points
2026-04-07T19:54:11.3033333+00:00

My account has been hijacked via google. How do I retrieve my account or switch the email and change password if I can’t get in.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Jonathan Deives 69,515 Reputation points Independent Advisor
    2026-04-07T20:26:14.9866667+00:00

    I'm sorry to hear about your problem. If you still have access to your account and it has been compromised, please follow the instructions at this link: https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    If your email address was changed by the hacker, you should use the ACSR account recovery form.

    You can also use this form https://aka.ms/recovermyaccount, which will be sent to a team specializing in this type of problem. (Although it mentions Xbox, the form is also for Microsoft account recovery.)

    Use this guide to help you fill it out: https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

    You should receive a response by email. It may take up to 72 hours.
    If you do not receive a response after this period, check your spam folder.

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