My account has been hacked ju********@jerkoffmail.com

Tickets or direct account actions cannot be created. Only Microsoft’s official self-service and support flows can recover or secure a hacked Microsoft/Outlook.com account.

Follow these steps instead:

1. Use the official Sign-in Helper / hacked-account troubleshooter
   • Go to the Sign-in Helper: Open the Sign-in Helper for support options or hacked account issues.
   • Enter the hacked Microsoft account address (for example, the one ending in @jerkoffmail.com) or phone number.
   • The tool will either:
     • Show self-help steps, or
     • Offer options to contact support (chat/call) depending on region and account type.
2. Run through the hacked/compromised-account recovery guide
   • Use the official guide: How to recover a hacked or compromised Microsoft account.
   • Step 1: On every PC where that account was used, run an up-to-date antivirus and a full scan (Windows Defender on Windows 10/11 or other AV). Do this before changing any passwords.
   • Step 2: After devices are clean, sign in (if possible) and change the Microsoft account password to a strong, unique one. If sign-in is no longer possible, use the password reset flow from the same article.
   • Step 3: Once access is restored, review account settings that attackers often change:
     • Connected accounts
     • Forwarding
     • Automatic replies Remove anything you don’t recognize.
3. If the hacker changed security info and recovery keeps failing
   • Fill out the Microsoft Account Recovery form: https://account.live.com/acsr (also linked from the hacked-account article).
   • Use a device and location normally used with this account.
   • Provide as many accurate details as possible (old passwords, subject lines, contacts, purchase info, etc.).
   • If no result is received, submit again from a different browser/device/network as suggested in the Q&A references.
   • If the recovery form is repeatedly rejected and the attacker has fully replaced the security info, there is no other supported method to regain access; Microsoft Support cannot override the automated recovery in that case.
4. If Outlook.com is blocked instead of hacked
   • If the Outlook.com mailbox is just blocked due to unusual activity, use the unblock flow: Unblock my Outlook.com account and start from the Sign-in Helper button there.
5. Protect the Outlook.com email going forward
   • After recovery, follow the security guidance in Help protect your Outlook.com email account:
     • Be cautious with suspicious emails and links.
     • Watch the yellow/red safety bars and trusted sender icon.
     • Enable additional security features such as two-step verification from the Microsoft account security page.

These official tools and guides are the only supported way to recover and secure a hacked Microsoft/Outlook.com account; all evidence (codes, screenshots, old email addresses) should be provided directly in the recovery form or to support via the Sign-in Helper flow.

References:

• How to recover a hacked or compromised Microsoft account
• Hello , welcome to Account help & learning
• Unblock my Outlook.com account
• Help protect your Outlook.com email account
• My account got hacked - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A
• Hacker set up continuous draft ransomware email - Microsoft Q&A