Hotmail Account Retrieval

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

What is the exact error message you receive when you try to log in to your account?

Do you have any active verification methods linked to that account, such as your email address or phone number?

For hacked or lost-access Outlook.com/Hotmail accounts, only the official automated recovery paths can restore access. Support agents for consumer Microsoft accounts cannot manually reset passwords, change security info, or forward/export mailbox contents on behalf of the owner.

Use these steps:

1. Follow the hacked/compromised account guide
   • Go through the official process in How to recover a hacked or compromised Microsoft account. This includes:
     • Scanning all devices used with the account for malware.
     • Changing the account password if sign-in is still possible.
     • Reviewing and cleaning up Outlook settings such as connected accounts, forwarding, and automatic replies once access is regained.
   • Start from the helper tool: Start.
2. Use the Microsoft account recovery form (if you cannot sign in)
   • If sign-in is no longer possible and normal reset options do not work, use the account recovery form (ACSR) as described in Help with the Microsoft account recovery form.
   • Before filling it out:
     • Ensure access to a working alternate email address where Microsoft can contact about the request.
   • When filling it out:
     • Provide as much accurate information as possible about the account and its usage (old passwords, contacts, exact subject lines of emails, services used such as Outlook.com, Skype, Xbox, etc.).
     • Submit the form from a device and location commonly used with the account to improve the chances of success.
   • Microsoft reviews the form and responds (approve/deny or ask for more info) typically within 24 hours.
3. If recovery fails repeatedly
   • Community and moderator guidance is clear: if the recovery form fails and the hacker has changed the security information, there is no alternative method to restore access to a consumer Microsoft account.
   • In that case:
     • Microsoft cannot:
       • Manually grant access to the mailbox.
       • Forward existing or future emails from the old account.
       • Export or send copies of historical emails or documents.
     • The only option is to continue trying the recovery form with improved information, or accept that the account and its contents cannot be recovered.
4. Damage control with a new account
   • Create and use a new Outlook.com or other email account.
   • Inform contacts (from memory, other address books, or other channels) that the old address is compromised and should not be trusted.
   • Update email addresses with banks, services, and subscriptions to the new account.

There is no supported way for Microsoft to “just forward” all emails/documents from the old Hotmail account or set up forwarding from that account if access cannot be recovered through the automated processes above.

References:

• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• my microsoft account has been compromised - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A