696 questions with Surface | Surface Pro | Sound and camera tags

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2 answers

Volume bar is continually displayed on the screen of a surface 8 pro running windows 11

Volume bar continually displayed. I searched and tried all the solutions on Microsoft Learn. One answer had me delete the keyboard in Device Manager and reboot. When I opened Device Manager and opened Keyboard the keyboard was listed five times. I…

Surface | Surface Pro | Sound and camera
asked 2026-03-31T01:03:17.7033333+00:00
Gregory Farr 0 Reputation points
answered 2026-04-07T16:11:30.8033333+00:00
BS 0 Reputation points
2 answers

camera wont focus

camera wont focus, its blurry. No adjustment buttons can be found,

Surface | Surface Pro | Sound and camera
asked 2026-04-02T18:35:47.38+00:00
michael taylor 0 Reputation points
answered 2026-04-03T01:07:05.6833333+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
2 answers

Camera issue with Surface Pro, 11th Edition

Cameras Front and Back start normal. When I try to take a picture or video I get an error message that photo or video cannot be saved. Error code:0xA00F4250<PhotoCaptureStartFailed> (0x80070428). Also when I run the troubleshooter I get a No camera…

Surface | Surface Pro | Sound and camera
asked 2025-10-22T01:08:45.8533333+00:00
Michail Malles 0 Reputation points
commented 2026-03-26T18:53:41.6366667+00:00
John Lusk 0 Reputation points
1 answer One of the answers was accepted by the question author.

Is it possible to set a static shot using original Surface Pro Hub 3 camera

Hello, We are deploying a Surface Pro Hub 3 in one of our VIP offices. Is it possible to set the Surface pro Hub 3 room camera to a static shot as the VIP would like to only capture a specific part of their office. The camera angle is quite wide and it…

Surface | Surface Pro | Sound and camera
asked 2026-03-25T12:43:17.5033333+00:00
Evan 20 Reputation points
accepted 2026-03-25T12:45:19.68+00:00
Evan 20 Reputation points
2 answers

cannot increase volume even if trouble shooter updates it

when i try to increase the volume, it goes back to zero. Trouble shooter states that there is a problem or and output device playing with the audio. It updates and says it is ready but the issue is still ongoing.

Surface | Surface Pro | Sound and camera
asked 2026-02-28T15:30:26.6666667+00:00
Thasha 0 Reputation points
recommended 2026-03-10T11:00:47.31+00:00
Valeria Putuntica (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
2 answers

error code 0xA00F4250<PhotoCaptureStartFailed>

when trying to take a picture with the front camera i get an error code. it is a Surface Pro front camera. error code 0xA00F4250<PhotoCaptureStartFailed>

Surface | Surface Pro | Sound and camera
asked 2026-03-07T18:50:54.71+00:00
Michael W 0 Reputation points
answered 2026-03-08T00:27:49.67+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
1 answer

Rear camera on Surface pro 7 not working

In surface pro 7 the rear camera not working . Front camera normal work ok ( Few time not star for face recognition. I have roll back driver but rear camera start flickering .Pl guide how can i solve this. My drivers are upto date before roll back.

Surface | Surface Pro | Sound and camera
asked 2026-03-04T11:48:40.93+00:00
RAJENDRASHAH-6639 0 Reputation points
commented 2026-03-06T07:33:35.6833333+00:00
Clary-N 9,850 Reputation points Microsoft External Staff Moderator
2 answers

unable to unmute my surface 8

I have no sound from my Surface 8 Pro. I am unable to unmute the sound bar. The audio troubleshooter was unable to unmute it. Thanks in advance for any help.

Surface | Surface Pro | Sound and camera
asked 2026-02-24T03:25:56.44+00:00
Gregory Farr 0 Reputation points
commented 2026-02-25T14:44:11.4733333+00:00
Jess-Q 9,575 Reputation points Microsoft External Staff Moderator
4 answers One of the answers was accepted by the question author.

how as administrator do i login to enable surface pro camera to "on"

how as administrator do i login to enable surface pro camera to "on" Moved from: Microsoft 365 and Office | Other

Surface | Surface Pro | Sound and camera
asked 2026-02-17T01:45:03.92+00:00
Peter Kenney 20 Reputation points
edited the question 2026-02-17T12:02:31.4333333+00:00
Gérard Oomens 120.8K Reputation points Volunteer Moderator
1 answer

Surface Pro 11 camera issue on sign in from sleep/hibernation - "Couldn't turn on camera - please sign in with PIN"

Hello I have been having this issue for a while now. I have a Surface Pro 11. I put my laptop head down to the keyboard for it to sleep/hibernate. When I lift the head back up, two things happen: the screen appears for log in, my camera light is on but…

Surface | Surface Pro | Sound and camera
asked 2025-08-05T10:59:17.8933333+00:00
Nomz 30 Reputation points
commented 2026-02-08T22:13:50.48+00:00
Pan Dimensional 0 Reputation points
4 answers

surface pro problem with facial recognition - sign in option and set up again the facial recognition does not work, freezing at 'make sure your face is centered'

My brand new Surface Pro 11 stopped working with the facial recognition on sign-in after my last Windows update. Nothing solves it, and there are many similar complaints from other users. Setting up the Facial Recognition again also does not work. It…

Surface | Surface Pro | Sound and camera
asked 2025-09-09T15:35:53.8033333+00:00
C.L. - 5 Reputation points
commented 2026-02-04T15:23:45.6266667+00:00
CL 0 Reputation points
1 answer

How to fix my microphone

My computer is brand new (about 2 months old), and I have never been able to properly use the built-in microphone. During calls and meetings, the internal microphone captures extremely low volume — people consistently report that my voice is almost…

Surface | Surface Pro | Sound and camera
asked 2026-02-02T20:49:04.4466667+00:00
Claudia Tonasso 0 Reputation points
commented 2026-02-04T08:22:11.41+00:00
Norah-L 4,775 Reputation points Microsoft External Staff Moderator
2 answers

Front Camera Not Working on Surface Pro

My front camera is not working at all for facial recognition or in the camera app.

Surface | Surface Pro | Sound and camera
asked 2026-01-21T15:06:51.4366667+00:00
Martha M 0 Reputation points
commented 2026-01-23T13:13:46.8366667+00:00
Lychee-Ng 16,890 Reputation points Microsoft External Staff Moderator
2 answers

My Surface Pro 7 has no sound overnight - Please help

There is currently no sound available on my Surface Pro 7. Any ideas? Thanks, in advance!

Surface | Surface Pro | Sound and camera
asked 2026-01-19T21:45:23.16+00:00
Lisa Wear 0 Reputation points
answered 2026-01-20T01:28:16.1333333+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
12 answers

Surface Pro camera not working

Still, after so MANY years, Microsoft has still not addressed that the cameras stopped working.

Surface | Surface Pro | Sound and camera
asked 2025-12-29T19:30:38.3+00:00
Ron Banchak 0 Reputation points
commented 2026-01-13T07:54:02.2933333+00:00
Clary-N 9,850 Reputation points Microsoft External Staff Moderator
1 answer

In Google Meet, my participants always hear loud noise. It doe not happen to Team or Zoom or any other app, just Google Meet.

The loud noise sounds like a series of beeps. Only happens when I use Google Meet on my new Surface Pro. I tried it on other online conference apps, all works fine.

Surface | Surface Pro | Sound and camera
asked 2026-01-07T14:57:20.1366667+00:00
Ten Sochon 0 Reputation points
commented 2026-01-08T18:29:15.6766667+00:00
Haien-L 7,660 Reputation points Microsoft External Staff Moderator
2 answers

upgrade my surface pro to windows 11 now my camera will not work. Says error code 0xA00F4244<NoCamerasAreAttached>

Updated surface pro to windows 11, however the camera has stopped working and cannot be detected. I have tried to update drivers, uninstall the camera app and reinstall it but cannot get this to work. Any support on fixing it? thanks

Surface | Surface Pro | Sound and camera
asked 2026-01-02T16:38:30.65+00:00
Emma Dutton 0 Reputation points
commented 2026-01-06T08:58:32.74+00:00
Clary-N 9,850 Reputation points Microsoft External Staff Moderator
2 answers

windows hello won't set up

windows hello won't set up, The set up screen does not have an ok button

Surface | Surface Pro | Sound and camera
asked 2025-12-29T01:34:31.4833333+00:00
David Campbell 0 Reputation points
commented 2025-12-30T08:19:02.4866667+00:00
Clary-N 9,850 Reputation points Microsoft External Staff Moderator
2 answers

Why is my Surface Pro 8 connecting only to the Microphone of my JBL-ear plugs? :-(

My Surface Pro 8 has developed a new Bluetooth annoyance: since a few days when I am connecting my Bluetooth "earplugs" (JBL Live Pro 2 TWS) it only connects to the microphones, but not to the sound-output. I.e. in BT settings I see the…

Surface | Surface Pro | Sound and camera
asked 2025-12-14T16:56:27.6733333+00:00
Michael Moser 85 Reputation points
edited an answer 2025-12-14T20:40:35.4233333+00:00
Michael Moser 85 Reputation points
1 answer

System for Sound has no Input device listed on surface pro which has internal microphone

I am attempting to allow Copilot to use voice and have activated all of those features within the System Privacy & Security settings. While reviewing System Sound settings, I noticed that Input shows No input device found. I wish to use the internal…

Surface | Surface Pro | Sound and camera
asked 2025-12-07T14:12:51.3233333+00:00
WALTER NORWOOD 0 Reputation points
answered 2025-12-07T14:14:00.7533333+00:00
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