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Camera issue with Surface Pro, 11th Edition

Michail Malles 0 Reputation points
2025-10-22T01:08:45.8533333+00:00

Cameras Front and Back start normal. When I try to take a picture or video I get an error message that photo or video cannot be saved. Error code:0xA00F4250<PhotoCaptureStartFailed> (0x80070428). Also when I run the troubleshooter I get a No camera found.

Surface | Surface Pro | Sound and camera

2 answers

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  1. DrMohamed Shalaby 60 Reputation points
    2026-01-14T14:00:14.2733333+00:00

    نفس المشكلة معي، ولم تفلح هذه الإجراءات


  2. Haytham-C 4,125 Reputation points Microsoft External Staff Moderator
    2025-10-30T05:06:47.45+00:00

    Hello Michail Malles

    Thank you for reaching out to Microsoft Q&A and informed us about the issue

    I understand that the error with your Surface camera must be very frustrating, please try these fixes:

    1. Update your Surface:
    • Make sure that your Surface has all the update including the Camera apps
    1. Repair/Reset Camera:
    • On your Surface open Windows settings > Apps > Installed apps > Find Camera > Click the three-dot > Advanced options > Scroll down and click Repair If the issue persists, click Reset
    1. Uninstall and reinstall Camera app:
    • Search for Powershell in the search bar on the bottom and Run as administrator then input this command:
        Get-AppxPackage Microsoft.WindowsCamera | Remove-AppxPackage
      
    • The commands will uninstall Camera app on your device, to reinstall the app, input the command below into the same Powershell window
        Get-AppxPackage -allusers Microsoft.WindowsCamera | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
      
    • Then hit Enter

    Please try these methods and do keep me update

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