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Camera issue with Surface Pro, 11th Edition
Cameras Front and Back start normal. When I try to take a picture or video I get an error message that photo or video cannot be saved. Error code:0xA00F4250<PhotoCaptureStartFailed> (0x80070428). Also when I run the troubleshooter I get a No camera found.
Surface | Surface Pro | Sound and camera
2 answers
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Haytham-C 4,125 Reputation points Microsoft External Staff Moderator
2025-10-30T05:06:47.45+00:00 Hello Michail Malles
Thank you for reaching out to Microsoft Q&A and informed us about the issue
I understand that the error with your Surface camera must be very frustrating, please try these fixes:
- Update your Surface:
- Make sure that your Surface has all the update including the Camera apps
- Repair/Reset Camera:
- On your Surface open Windows settings > Apps > Installed apps > Find Camera > Click the three-dot > Advanced options > Scroll down and click Repair If the issue persists, click Reset
- Uninstall and reinstall Camera app:
- Search for Powershell in the search bar on the bottom and Run as administrator then input this command:
Get-AppxPackage Microsoft.WindowsCamera | Remove-AppxPackage - The commands will uninstall Camera app on your device, to reinstall the app, input the command below into the same Powershell window
Get-AppxPackage -allusers Microsoft.WindowsCamera | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} - Then hit Enter
Please try these methods and do keep me update
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