986 questions
986 questions with Surface | Surface Laptop | Power and battery tags
3 answers
Brand New Surface Freezing When Docking or Undocking and Terrible/Frustrating Microsoft Support experience (I have been hung up twice with no call back) - Any suggestions
Hey All, I am posting here because I am out of options with my brand new Surface Laptop purchased just a few months ago and the Microsoft Support process has been incredibly disappointing and frustrating. I am at the point of returning the laptop however…
Surface | Surface Laptop | Power and battery
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 85%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWA%3C/text%3E%3C/svg%3E)
2 answers
My Microsoft laptop is not turning ON ?
When i press the ON button, the 4 squares appear twice in quick succession, but the laptop does not fireup.
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-04-06T07:59:49.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 9%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Sunil Nigam
0
Reputation points
edited an answer 2026-04-07T06:52:48.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,850
Reputation points Microsoft External Staff
Moderator
1 answer
Feature request: Allow users to manually re-enable Smart Charging in the Surface app
Please add a manual option in the Surface app to re-enable Smart Charging after it has been paused. If users can manually pause Smart Charging, they should also be able to manually re-enable it. Automatic re-engagement is a good idea, but users should…
Surface | Surface Laptop | Power and battery
986 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 3%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
Surface Laptop Studio - Charging port not taking a charge (Warranty Fix Needed)
The problem is that the charging port on my Surface Laptop Studio is no longer taking a charge. I have two different (MS/Surface Brand) charging cables that were both working yesterday, so I'm confident it's not the cables. The laptop does take a slow…
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-03-28T20:59:52.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 59%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWG%3C/text%3E%3C/svg%3E)
Wendy GL
0
Reputation points
answered 2026-03-29T00:48:47.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
2 answers
Batter Replacement Request for Surface LapTop 2
The battery of my Surface LapTop 2 needs battery charging every 3-4 hours. Is there anyway that this battery could be replaced by a new one to remedy this problem please? Please advise and reply. [Moderator Note: Personal Info Removed] Ph: [Moderator…
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-03-23T19:22:35.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 33%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Pradeep Pradeep
0
Reputation points
edited an answer 2026-03-24T02:30:43.8166667+00:00
Clary-N
9,850
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Pressing the power button once does not switch on the Surface Laptop 7th edition when it is running on battery
I need to press the power button very long or multiple times before it shows the windows logo and starts. The behavior is tied to a clear battery charge threshold (~80%): Above 80% battery → power button works normally. Below 80% battery → power…
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-03-02T16:05:31.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 37%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rahul Srivastava
20
Reputation points
commented 2026-03-16T12:26:10.4033333+00:00
Rahul Srivastava
20
Reputation points
3 answers
my battery life on my surface 3 is bad
My 13 inch i7 surface 3 battery life is bad its supposed to last 11.5 hours but it only barely lasts 4 hours. My battery health is 85% but that's no reason for it to be lasting 4 hours most of the time I'm only running one google tab please help me.
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-03-10T03:20:04.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 71%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Cole Bylsma
0
Reputation points
answered 2026-03-10T15:15:22.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
104.6K
Reputation points
Independent Advisor
1 answer
Pressing the power button once does not switch on the laptop
I have just bought a surface laptop copilot pc 15 inch. The problem is when I shut down the laptop, I need to press the power button very long or multiple times before it shows the windows logo and starts. This does not happen in my surface laptop 3…
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-01-08T05:06:43.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 57.00000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Muhd Azri
10
Reputation points
commented 2026-03-02T16:18:45.18+00:00
Rahul Srivastava
20
Reputation points
1 answer
Surface Pro 9 has a very faint, sweet, chemical smell coming from the vents
So I noticed that my surface pro 9 has a weird smell coming from the vents and I'm not exactly sure why. I've also noticed that there is a pressure spot in the middle of my screen and the device gets really hot really fast. The laptop is around 2 years…
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-02-24T11:20:13.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 44%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Hamzah Kattan
0
Reputation points
answered 2026-02-24T15:48:21.43+00:00
Alexandr S
104.6K
Reputation points
Independent Advisor
2 answers
Percentage Icon
Missing Battery Percentage Icon Taskbar in Windows 11
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-02-18T15:36:22.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 54%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Kamlesh Pandey
0
Reputation points
answered 2026-02-19T01:20:19.5033333+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
2 answers
How to fix a Surface Laptop 7 Battery Not Charging
I have a fairly new Surface Laptop 7 with a battery that does not charge. I'm using the power source that came with the device, but it is not charging. It shows the battery at 0% with the lightning bolt. Any help?
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-02-16T19:41:24.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 66%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWM%3C/text%3E%3C/svg%3E)
Wendy McConnell
0
Reputation points
answered 2026-02-16T23:54:42.9633333+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Surface 3 laptop charger
I have a Microsoft Surface 3 laptop, the charger has been a bit off for a while but now it's not charging at all, the LED light on the magentic part isn't on. I was going to purchase a new charger but is there anything I need to know before getting a new…
Surface | Surface Laptop | Power and battery
986 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 91%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
3 answers
Battery settings not performing as expected
Surface 6 laptop with Windows 11. The main issue is with battery management when the computer is unplugged. What I'm expecting to happen is that I can configure the setting so I can close the lid without performing a full shutdown and have the battery…
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-01-13T19:27:09.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 46%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Dylan Chen
5
Reputation points
commented 2026-02-10T14:02:26.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
13,060
Reputation points Microsoft External Staff
Moderator
2 answers
My computer is broken and I have warranty.
Hello, I need assistance. My computer is not turning ON and I have a warranty number. Please assist me with this issue ASAP. Here is my contact information: <<removed personal information>> Many thanks.
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-02-06T12:08:56.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 76%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELA%3C/text%3E%3C/svg%3E)
Lucía Bonomo
0
Reputation points
edited an answer 2026-02-07T05:59:55.6966667+00:00
Clary-N
9,850
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Laptop (Copilot+ PC 15") power button unresponsive on battery below ~80%
Hello, I have recently purchased a Surface Laptop Copilot+ PC (15-inch), and I am experiencing an issue with powering on the device. When the laptop is shut down, I often need to press the power button for a long time or multiple times before the Windows…
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-02-05T09:15:42.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 14.000000000000002%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIP%3C/text%3E%3C/svg%3E)
Ihor Podtepa
10
Reputation points
edited the question 2026-02-06T13:42:50.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
16,890
Reputation points Microsoft External Staff
Moderator
2 answers
How to fix surface laptop 5 that will not turn on
Hello, My surface laptop 5 suddenly stopped turning on. When I press the power button it flashes the windows logo 3 times with the screen glitching and then does not turn on. I took it to a ubreakifix store, they mentioned it might be somthing with the…
Surface | Surface Laptop | Power and battery
986 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 97%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
4 answers
New Surface Laptop Snapdragon X Plus won't power on without being plugged in.
My new surface laptop Snapdragon X Pls will not power on without being plugged into a power source even though the battery is full. Can you help?
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-01-27T22:02:40.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 93%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Libby Thane
0
Reputation points
answered 2026-01-28T22:07:02.1533333+00:00
Barb Bowman
80,700
Reputation points MVP
Volunteer Moderator
2 answers
Why is my battery dying after shutting it down for the day at full charge?
My laptop and many others in my organization keep dying after shutting them down when the day is over, at full charge. We all have Surface Laptop 6's, and we are all using the Microsoft Surface Thunderbolt 4 Dock. People who are using other docking…
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-01-16T21:49:23.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 86%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZP%3C/text%3E%3C/svg%3E)
Zachary Polk
0
Reputation points
answered 2026-01-27T14:38:20.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
4,495
Reputation points Microsoft External Staff
Moderator
1 answer
magnetic charging port does not work
magnetic charging port connection does not work. I connected a USB-C connection and it works fine
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-01-26T20:11:12.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 71%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Schneider, John
0
Reputation points
answered 2026-01-27T00:20:09.6866667+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
2 answers
I have a Surface laptop studio and need to turn off Smart Charging
I have a Surface Laptop Studio and need to turn off Smart Charging. How do I do that?
Surface | Surface Laptop | Power and battery
986 questions
asked 2026-01-24T21:12:30.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 61%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDZ%3C/text%3E%3C/svg%3E)
Dea Zullo
0
Reputation points
answered 2026-01-25T16:40:47.0333333+00:00
Barb Bowman
80,700
Reputation points MVP
Volunteer Moderator