My computer is broken and I have warranty.

Hi Lucía Bonomo,

Thank you for reaching out to Microsoft Q&A forum. I understand how frustrating it is when a Surface Laptop won’t turn on, especially when you rely on it every day.

Please follow the Q&A Assist guidance above to start the replacement process online. If you prefer face‑to‑face help, Microsoft also offers in‑person support at select service centers or Authorized Service Providers.

I hope this helps, and that your device will be back up and running soon.

Thank you for your patience and understanding.

Best regards.

To address your issue with your Surface device not turning on while under warranty, you can open a service request through the Microsoft support channels. Here’s how you can proceed:

1. Check Warranty Status: Ensure that your device is still under warranty. You can verify this through the Microsoft Intune admin center if you are a commercial customer.
2. Create a Service Request:
   • For personal devices, sign in to your account at Microsoft Devices, select your device, and choose Start order.
   • For commercial devices, use the Surface Support Portal or the Surface Management Portal to create a service request.
3. Provide Contact Information: Include your contact details in the service request so that a support agent can reach you.
4. Follow Up: After submitting your request, a Microsoft support agent will contact you to assist with troubleshooting and further steps.

Make sure to have your warranty number handy when you contact support to expedite the process.

References:

• Surface service and repair options
• Warranty and Service claim form instructions