My Microsoft laptop is not turning ON ?

Hi Sunil Nigam,

In this situation, I recommend giving the Q&A Assist steps above a try first, as they address the most common causes of this startup behavior, such as power, accessory or temporary firmware issues.

If those steps don’t resolve the issue and the device continues to show the logo twice and then shut down, this typically indicates a problem that requires hands‑on inspection. In that case, the next step would be to submit a repair request or visit a nearby Microsoft‑authorized service provider for in‑person support.

Please let me know how it goes after trying these steps. I’m happy to assist further.

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Try the following steps in order.

1. Disconnect everything
   • Unplug all accessories: USB drives, SD cards, external monitors, USB devices, Type Cover/keyboard, Surface Dock, etc.
   • With everything disconnected, press the power button once and see if it turns on.
2. Make sure the device is charged
   • Connect the original power supply designed for the Surface Laptop.
   • Charge for at least 15 minutes.
   • Close and reopen the lid, then press the power button.
   • If the LED on the Surface Connect charger is blinking, flashing, or off, follow the guidance in "What to do if your Surface power supply or charger doesn’t work" from the referenced article.
3. Try waking it with a keyboard shortcut
   • Connect a keyboard (built‑in or external).
   • Press Windows logo key + Ctrl + Shift + B once.
   • Wait a few seconds to see if the screen comes on.
4. Force a shutdown and restart
   • Press and hold the power button for about 20 seconds, until the logo screen appears.
   • Release the button and let it restart.
   • After it starts, install the latest Surface and Windows updates to help prevent future issues. See "Download drivers and firmware for Surface" in the referenced article.
5. If it still will not start
   • If it does not turn on at all after these steps, it needs service.
   • Use the service options to:
     • Check warranty, create a service order, and print a shipping label to send it to Microsoft.
     • Or find an in‑person service center for hardware inspection and repair.
     • If technically experienced, review the self‑repair information and parts for supported Surface devices.

References:

• Surface won’t turn on or start
• Force a shutdown and restart your Surface
• Surface turns on but is stuck on a logo screen