8,845 questions
8,845 questions with Windows for home | Windows 11 | Accounts, profiles, and login tags
0 answers
Can't sign into Microsoft account
Every time I try to sign into my Microsoft account it just opens a dialog box and closes it 30 sec later and goes back to the old screen! How should I sign in?
Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-04-07T19:34:57.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 64%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA7%3C/text%3E%3C/svg%3E)
Anonymous-7904
0
Reputation points
asked 2026-04-07T19:34:57.69+00:00
Anonymous-7904
0
Reputation points
3 answers
One of the answers was accepted by the question author.
Unable to Enter “@” in Windows Login PIN on Microsoft Surface Laptop 5 (Shift+2 Triggers Home Key)
I am unable to log in to my Microsoft Surface Laptop 5 because the PIN contains the “@” symbol, and the keyboard is not entering the correct character. When I press Shift + 2, instead of typing “@”, the system behaves as if the Home key was pressed and…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-06T18:27:50.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 7.000000000000001%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Balaji Manohar
20
Reputation points
commented 2026-04-07T19:02:29.0466667+00:00
Balaji Manohar
20
Reputation points
5 answers
I'm unable to log into my microsoft account, but my username and password are correct
I am trying to access my microsoft account online. I am entering the correct credentials, but I'm getting a message that says "Please retry with a different device or other authentication method to sign in. For more details, please see this…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2025-09-09T19:05:54.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 90%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Christopher Baber
40
Reputation points
edited a comment 2026-04-07T18:35:58.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 5%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
SRA D
0
Reputation points
3 answers
Setting up new PC
I did a factory reset on a laptop and was setting it up for another user and at the screen where it asked to "Install Microsoft Authenticator", I left it and when I woke the computer up from going to sleep, it was password protected and I had…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-03-25T15:07:16.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 51%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jennie West
0
Reputation points
commented 2026-04-07T18:34:33.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
6,105
Reputation points Microsoft External Staff
Moderator
3 answers
Create a local account on existing PC
How do I create a local account and not a Microsoft account so I can use the Remote Desktop feature without being connected to the Internet.
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-07T05:55:06.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 90%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Val Vaillancourt
0
Reputation points
answered 2026-04-07T17:32:17.4133333+00:00
Kapil Arya
37,551
Reputation points
Volunteer Moderator
2 answers
My gaming PC won't show the PIN field when I try to login
Hi. Suddenly my sons gaming PC won't show the PIN field when I try to login. If I select set up my pin, nothing happens. My son tried to play around with some Nvidia settings and ended up in the advanced settings area turning stuff on and off. We have…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-07T15:19:38.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 95%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Joe
0
Reputation points
answered 2026-04-07T17:23:08.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 81%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Angelique Pioquinto
635
Reputation points
Independent Advisor
1 answer
Is it possible to have 2 Minecraft accounts associated with the same email?
This is an issue that happened a few years ago, and I honestly don't really know what I was doing at the time or how I even managed this. On August 2020, I purchased Minecraft Java with email#1 with the accounts name currently being 'luqxa'. I have the…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-07T16:46:58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 32%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Luca
0
Reputation points
answered 2026-04-07T16:47:13.99+00:00
Q&A Assist
0 answers
Unable to close a personal account
I wish to close a personal Hotmail account but there is apparently a work email attached to it and so must remove that first. I have not worked since 2012 and do not know what it is. The one I thought it could be returns "no such domain known",…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-07T16:45:01.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 64%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Eddie Stone
0
Reputation points
asked 2026-04-07T16:45:01.74+00:00
Eddie Stone
0
Reputation points
1 answer
Windows won't let me create a Microsoft user account
I bought a new notebook and had the seller install Windows 11 Pro English. They created a user account to do so. When I got the device, I clicked on "Sign in Automatically to Microsoft Services", but there was a difficulties getting past the…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-07T03:49:09.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 42%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Stephen Hoare-Vance
80
Reputation points
commented 2026-04-07T15:13:33.76+00:00
EmilyS726
221.4K
Reputation points
Independent Advisor
2 answers
My last name has changed
I've updated my Last name https://account.microsoft.com/profile/edit-name on 31/03/2026 but didn't reflect on my profile under legal name. Please can someone help ? Kind regards Haji Faraj
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 14.000000000000002%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
2 answers
cannot access home network, credentials not recognised
I have just installed windows 11 professional. I am unable to access my home network because of credentials.
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-07T12:49:50.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 63%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Michael Parkin
0
Reputation points
answered 2026-04-07T13:28:34.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
105K
Reputation points
Independent Advisor
1 answer
NEED HELP WITH MY HACKED ACCOUNT
hey my account was hacked 3 weeks ago and i contacted support many times and i have gotten the same response its either the forum or say its already escaladed the higher level team and no response from them every support agent i talked to confirmed it my…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-07T11:24:47.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 99%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
mohammad alkatbi
0
Reputation points
answered 2026-04-07T12:05:40.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M
40,245
Reputation points
Independent Advisor
2 answers
New PC setting up windows 11, entered a bad birthdate, no cannot sign in
I bought a new PC and started setting it up. It was being set up for a charity, so for the user's name, I entered the name of the charity. For birthdate, I entered my month and day, and 2026. I didn't think it was all that important, and there were no…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 15%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
2 answers
my minecraft account has been hacked
i need help with my account because ive tried everything to recover my account but i couldnt also i tried to talk to microsoft support but i didnt get any help and the hacker still playing on my account and i talked to the hacker in dms and i can show…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-05T16:58:14.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 57.99999999999999%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
عبدالحكيم الشهري
0
Reputation points
commented 2026-04-07T10:54:42.29+00:00
عبدالحكيم الشهري
0
Reputation points
1 answer
I don't have Other user option on the login screen.
How can I login into another user account on the computer. Windows 11 Home and Pro. Tried GP and registry edit. This is a serious immediate problem.
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-06T16:47:13.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 47%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
MJM Technology Group, Inc
0
Reputation points
answered 2026-04-07T09:28:40.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
12,345
Reputation points Microsoft External Staff
Moderator
2 answers
Sing in requierd? Your support please
Hi, Is this some kind of virus? I don't have a school account; I paid for Microsoft 365. What does this pop-up mean? Please, I need help. I couldn't log in to my PC today by the normal way. This message appeared when I tried to log in to my PC today: …
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-05T17:37:54.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 2%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFN%3C/text%3E%3C/svg%3E)
Fabián Andres Huamani Rojas
0
Reputation points
edited the question 2026-04-07T09:20:21.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
16,890
Reputation points Microsoft External Staff
Moderator
1 answer
Windows Hello (Face, Fingerprint, PIN) not working – “Something went wrong” since purchase
I am facing an issue with Windows Hello on my laptop since the day I purchased it (around 6 months ago). All sign-in options including Facial Recognition, Fingerprint, and PIN are unavailable. Whenever I try to set them up from: Settings → Accounts →…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-07T04:34:32.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 70%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Hrishik Patel
0
Reputation points
answered 2026-04-07T04:34:55.9633333+00:00
Q&A Assist
1 answer
Remove linked device on my account
How to remove linked device on my account? Microsoft Windows 11 Pro.
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 19%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERV%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
2 answers
PIN not accepted.
New HP puter with Windows 11 Pro. After initial updates, PIN not accepted. Nothing happens when I select "I forgot my PIN".
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-06T17:36:52.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 50%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEW%3C/text%3E%3C/svg%3E)
Edwin Wilson
0
Reputation points
answered 2026-04-07T03:38:15.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
4,775
Reputation points Microsoft External Staff
Moderator
2 answers
How do I login as administrator?
I cannot login as an administrator on my wife's computer. Additionally, when opening any app there is not a yes button, only no. Therefore, it is impossible to open or install anything. And many times, her password is not accepted. This all has happened…
Windows for home | Windows 11 | Accounts, profiles, and login
8,845 questions
asked 2026-04-07T02:08:55.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 63%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kenneth Johnston
0
Reputation points
answered 2026-04-07T02:59:18.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 28.999999999999996%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
nobuko c
121.5K
Reputation points
Independent Advisor