I'm unable to log into my microsoft account, but my username and password are correct

I don't know what's the problem, I have had my e-mail for years, and now you are coming with all of these troubles.

We had the same problem for 3-4 days recently. It affects two email accounts and occurs on any of the three/four devices we use. So the MS proposal above did not fix it. The problems have not occurred Tues/Wed/Thurs this week so far. Outlook now accepts the correct ID and password. So the fault was with MS (we changed nothing) and is likely related to passkeys and other security measures that are not working correctly (or is a problem with some of their servers). Passkeys may be a risk because I think they relate to a device. All we can do is switch to yahoo or google and backup or forward emails until MS recognises the problem and say what they have done to fix it.

I am experiencing the same problem. I cannot log in on my ChromeBook, experiencing the same vicious circle that goes nowhere. I am able to log in on my phone.

When I try to log in on my ChromeBook, this is the message I get:

Error code: 80041002

Correlation ID: fe40e6bf939242bbb2d0e11e6065cb4a

Please fix this before I follow the advice my husband has been giving me for years: Drop the Hotmail and switch to Gmail.

Hi Christopher Baber,

Thank you for reaching out and sharing the details of the issue you’re facing. I understand how frustrating it can be when you know your credentials are correct but still can’t sign in. Let’s work through this together.

The message you’re seeing - “Please retry with a different device or other authentication method to sign in” - usually appears when Microsoft’s security system detects something unusual, such as multiple sign-in attempts, a new device, or a network it doesn’t recognize. Here are a few steps that often resolve this:

1 - Switch Network and Device

• If possible, connect using a different Wi-Fi or mobile data network.
• Restart your router or try a VPN if your IP might be flagged.

2 - Clear Browser Data or Use Incognito Mode

• Clear your browser’s cache and cookies or try signing in using a private/incognito window.

3 - Wait Before Retrying

• If you’ve tried multiple times, the system may have temporarily blocked sign-in. Waiting 24–48 hours before trying again often helps.

4 - Update Your Security Info

• If you can access your account on any device, go to your Security Info page and add backup methods like an alternate email or the Microsoft Authenticator app.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Please keep me informed.

I would appreciate your help. I do have this email in my cell phone, but as I said before, it is easier for me to check it out in the computer. I'm closing it now, and will try again in 24 or 48 hours. Thank you! Marichel.