Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
1 answer
No Google Ads account found
Hi there, I would like to ask if somebody is dealing with the same issue. I can not connect Google Ads or GA4 to my Clarity account. Even if I am using the email address I created GAds and GA4. It always shows "No Google Ads account found".…
Microsoft Advertising | Other
asked 2026-04-01T16:37:06.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 18%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIO%3C/text%3E%3C/svg%3E)
Ivana Osičková
0
Reputation points
answered 2026-04-02T16:18:56.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 61%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Marvin
160
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
how to recover mcp id
Dear Microsoft Certification Support Team, I am writing to request assistance in recovering access to my Microsoft Certified Professional account. My Certification ID is 7*****, and the account was originally registered under the name H***.…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-04-02T09:49:32.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 86%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHR%3C/text%3E%3C/svg%3E)
haythem reda
20
Reputation points
edited the question 2026-04-02T09:57:29.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 3%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Dagmara
560
Reputation points Microsoft External Staff
Moderator
0 answers
Microsoft Ads Suspended Post-Verification + Ongoing Bing Webmaster Indexing Issues
For the past year, my domain has faced persistent indexation challenges within Bing Webmaster Tools. In an effort to resolve my visibility issues, I opened a Microsoft Advertising account. Although my identity and business documentation were successfully…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-04-01T07:10:22.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 30%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Skyflights
5
Reputation points
answered 2026-04-01T07:10:36.2633333+00:00
Q&A Assist
5 answers
Your Microsoft Advertising account is suspended
This is where I am stuck at with Microsoft advertising: You have exhausted all AIV retries. Please contact support to apply again for verification. I am a legal australian citizen just trying to setup an online income to help with growing expenses and…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-03-26T02:12:41.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 88%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EET%3C/text%3E%3C/svg%3E)
Edward Taylor
0
Reputation points
answered 2026-04-01T03:06:44.6866667+00:00
Edward Taylor
0
Reputation points
0 answers
Bing Ads Wrongful Suspension
Hello, I run a web agency and recently attempted to set up a Microsoft Advertising account. My account was immediately suspended. Support indicated the suspension was due to my domain forwarding to a "House Painter" site. I explained that as…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-03-26T18:14:15.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 36%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Tyler N
0
Reputation points
answered 2026-03-26T18:14:34.68+00:00
Q&A Assist
2 answers
Integrating Microsoft Clarity on a website open to general public
Before proceeding with the implementation of Clarity, I just wanted to confirm something from you. On the Clarity FAQ section, it is mentioned that "Clarity shouldn't be used on any websites/apps targeting users under the age of 18."(…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-03-23T16:44:13.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 92%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sadat, Syed Nazmus
0
Reputation points
answered 2026-03-24T18:26:47.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 30%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - John Mark
230
Reputation points Microsoft External Staff
Moderator
1 answer
Issue with Session Replay Rendering (Page Appears Without CSS)
Hello, We are using Microsoft Clarity to analyze user sessions on our website. However, in some session replays the page appears as if it is an old HTML page without proper styling. It looks like the CSS and layout are not rendered correctly in the…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-03-13T07:42:38.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 14.000000000000002%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESU%3C/text%3E%3C/svg%3E)
Selim UÇMAK
0
Reputation points
answered 2026-03-13T07:43:08.6066667+00:00
Q&A Assist
2 answers
Tracking New vs. Returning Customer Segment via GTM
Hi, I'd like to set up the tracking for new vs returning customer segment: I would like to set it up via Google Tag Manager. I assume I need to put a new parameter. But I am not sure what to put as Name for the parameter e.g. is_new_customer or…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-02-27T09:08:41.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 9%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Maren
0
Reputation points
commented 2026-03-10T08:06:46.86+00:00
MS Advertising - Dagmara
560
Reputation points Microsoft External Staff
Moderator
2 answers
Request for Tax Residency Certificate - Tax Year 2026
Dear Microsoft Billing and Tax Support Team, I am writing to request a Certification of Tax Residence for the Tax Year 2026 for the Microsoft entity that issues invoices for my account from Indonesia. This document is required by my local tax authorities…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-02-10T08:23:02.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 35%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENY%3C/text%3E%3C/svg%3E)
Nitasya Yuan Nadia
5
Reputation points
answered 2026-02-10T12:24:40.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 88%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Vahid
185
Reputation points Microsoft External Staff
Moderator
1 answer
Proposal Regarding a Rebate Incentive Policy for Microsoft Advertising Accounts
I am a corporate marketing and operations professional, and I use your platform to run advertising campaigns for our products. We invest significant amounts of money in these efforts. I would like to kindly request that you implement a rebate policy with…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-01-30T01:30:19.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 53%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
GuoQing Wang
0
Reputation points
answered 2026-01-30T01:53:24.2+00:00
MS Advertising - Marvin
160
Reputation points Microsoft External Staff
Moderator
1 answer
Sponsorship for F1 in school project
Hello, As the team leader of Auric Racers, a student team participating in the upcoming F1 in Schools competition, I am Kieara Chowdhary. We are reaching out to explore a possible sponsorship partnership with Microsoft. Microsoft's leadership in…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-01-28T07:34:39.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 75%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kieara Chowdhary
0
Reputation points
answered 2026-01-28T07:36:20.44+00:00
Q&A Assist
2 answers
Issues when mentioning URNs with special characters using LinkedIn API
Dear all, I am using the LinkedIn community management API to help me manage posting. I can successfully post new messages to LinkedIn, including images and mentions of people or companies. I followed the instructions on…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-01-26T20:45:42.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 84%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFE%3C/text%3E%3C/svg%3E)
Floris Ernst
10
Reputation points
answered 2026-01-27T18:54:12.35+00:00
Floris Ernst
10
Reputation points
1 answer
Is it possible to extend limits for Microsoft Clarity API?
Hello! I apologize for the incorrect tag, but there is no tag for Microsoft Clarity in the list. We are a company and currently using Clarity on one of our sites to check the performance of traffic. The amount of traffic is planned to be quite big and we…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-01-08T10:15:00.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 36%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOG%3C/text%3E%3C/svg%3E)
Olga Gerasimova
0
Reputation points
commented 2026-01-15T11:26:10.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 12%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Marwa
0
Reputation points Microsoft External Staff
Moderator
1 answer
Discrepancy Between LinkedIn Ads Click Counts and Microsoft Clarity Session Recordings
Issue Summary We are observing a significant discrepancy between LinkedIn Ads click counts and Microsoft Clarity session recordings on our WordPress landing page. LinkedIn Ads: High click volume but very low Clarity recordings. Google Ads: Clicks and…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-01-14T07:38:45.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 75%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVR%3C/text%3E%3C/svg%3E)
Venkatesh Rajagopal
0
Reputation points
answered 2026-01-15T10:51:54.1666667+00:00
MS Advertising - Marwa
0
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft Ad Tracking/ Consent Mode
Since implementing the consent mode updates we're not picking up/ tracking any conversions in platform. Our UET tag also isn't recording any activity. We've tried multiple things to try and troubleshoot this/ start getting them to pull through but not…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-01-09T11:36:47.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 45%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Joi
0
Reputation points
edited an answer 2026-01-09T13:14:25.42+00:00
MS Advertising - Dagmara
560
Reputation points Microsoft External Staff
Moderator
2 answers
How do I enable full page scrollable heat mapping on Microsoft Clarity?
Hello, I am trying to find MICROSOFT CLARITY q/a help. Looking to enable full scrollable full page heat mapping not just "above the fold". If you are able to point me in the direction I need to be in order to find that and enable it on my…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-01-08T14:49:46.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 63%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jones, Gabrielle
0
Reputation points
answered 2026-01-08T18:12:46.2966667+00:00
Jones, Gabrielle
0
Reputation points
1 answer
Microsoft Advertising Customer Support Portal
How do I find Microsoft Advertising Customer Support Portal?
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2026-01-02T18:51:58.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 0%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Dana Arbach
5
Reputation points
answered 2026-01-02T20:09:43.3166667+00:00
MS Advertising - Marvin
160
Reputation points Microsoft External Staff
Moderator
1 answer
Cannot Connect Microsoft Account in Shopify
Hello. I am having trouble connection my Microsoft account in my Shopify store. When I try to connect, the following error message pops up: "Microsoft Advertising account does not match The Microsoft Advertising account does not match the account…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2025-12-28T22:56:31.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 18%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Pete S
0
Reputation points
answered 2025-12-29T14:42:52.2833333+00:00
MS Advertising - Vahid
185
Reputation points Microsoft External Staff
Moderator
1 answer
Why is my account counting more conversions than are actually happening.
The account at times will randomly show more conversions than are in call rail. My google ads are always correct and I have triple checked all tags.
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
asked 2025-12-23T07:24:08.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 81%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Aron
0
Reputation points
edited an answer 2025-12-23T09:41:52.1766667+00:00
MS Advertising - Vahid
185
Reputation points Microsoft External Staff
Moderator
1 answer
Wilson High School Cybersecurity Club – Sponsorship Inquiry
Dear Microsoft Philanthropies Team, My name is Jacob Burr, and I am a 10th-grade student at Wilson High School in Sinking Spring, PA. I am writing to you today as a member of our Cybersecurity Club. Our club is unique because we don’t just compete…
Microsoft Advertising | Other
Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
410 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 76%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)