13,740 questions with Microsoft Security | Microsoft Authenticator tags

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My account got hacked

So, my account got hacked and when I tried logging back in it said the account doesn't exist and it added two factor authentication and changed the password even though I never did such things

Microsoft Security | Microsoft Authenticator
asked 2026-04-06T18:58:20.23+00:00
paxton phares 0 Reputation points
commented 2026-04-07T19:31:13.1133333+00:00
teo collins 0 Reputation points
1 answer

Try another verification method That verification method isn't working right now. Please try another method.

I dont have any other way to verify its my account but i have it logged in on my phone so if you can just send a password rest email to the email account im trying to recover then i will be able to change the password and sign into my xbox account,…

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T18:34:18.8266667+00:00
beefstew128 felix 0 Reputation points
answered 2026-04-07T18:34:41.04+00:00
Q&A Assist
2 answers

MCT Azure Portal Lockout - MFA Code Mismatch & No Push Notification?

I am an active Microsoft Certified Trainer (MCT). I am currently locked out of portal.azure.com due to a synchronization error with the Microsoft Authenticator app i guess. Access Status: I can log into Outlook and other services, but the Azure…

Microsoft Security | Microsoft Authenticator
asked 2026-03-23T00:47:32.8766667+00:00
M Hadis Khan 0 Reputation points
answered 2026-04-07T18:32:08.6233333+00:00
M Hadis Khan 0 Reputation points
1 answer

Endless loop of Authenticator app asking for a code from itself

When trying to add a Microsoft account to my Authenticator app it asks me for a code from my Authenticator app which I can’t get because I haven’t yet created the account that it is asking the code for. How does that make any sense?! It enters an endless…

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T17:48:38.2+00:00
Matthew Kiel 0 Reputation points
edited the question 2026-04-07T17:49:15.36+00:00
Matthew Kiel 0 Reputation points
2 answers One of the answers was accepted by the question author.

Microsoft Authenticator issues. Can't open authenticator on new android phone.

I upgraded my Samsung Galaxy cell phone and cannot access authenticator on it. I get a screen with a code, but I am not sure where to enter the code as I do not have access to the authenticator app.

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T15:50:28.3133333+00:00
Teri Molini 0 Reputation points
commented 2026-04-07T17:35:26.67+00:00
Teri Molini 0 Reputation points
1 answer

Authenticator app issues

I am trying to sign into my work account and it asks for me to enter the code from my PC screen into my Microsoft Authenticator App. I had recently gotten a replacement phone so I transferred all my apps to this phone, and deleted everything from my old…

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T17:22:15.24+00:00
Jessica A 0 Reputation points
answered 2026-04-07T17:22:33.1666667+00:00
Q&A Assist
0 answers

Feather log in problems (microsoft games)

Hi Team Microsoft I am trying to reset my password as the current password but it seems locked by microsoft...may be due to some security ressons. I have tried all methods to reset the password but all in vein! You are requested to see this error.. my…

Microsoft Security | Microsoft Authenticator
asked 2025-07-30T02:41:35.4433333+00:00
Jaspal Bisht 5 Reputation points
commented 2026-04-07T16:41:35.56+00:00
Huseyn Azizov 0 Reputation points
3 answers

Support Required for Microsoft Admin Center Login and Subscription Renewal

Dear Team  Greetings of the day!  I would like to inform you that I purchased three email accounts for my company domain and have been using them for the past year. Recently, I received a renewal notification. However, when I attempted to make the…

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T10:45:14.47+00:00
Muneeswaran 0 Reputation points
commented 2026-04-07T16:39:18.2733333+00:00
Sustainable Assessment Services 0 Reputation points
1 answer

Being asked every time I sign in if it was me.

Every time I sign in, I am asked if it is me. It is very annoying. It must be a security thing but how do I get security without the annoying prompt?

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T16:34:49.1133333+00:00
CAROLCLEM-5543 0 Reputation points
answered 2026-04-07T16:35:03.98+00:00
Q&A Assist
0 answers

new iphone 16plus and unable to add hotmail address to outlook

New iphone 16plus and unable to add hotmail address to outlook - It takes me to the authenticator app which doesn't give me the option to verify the number. The icloud backup for my personal account might have not been enabled on the previous device that…

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T16:01:47.7666667+00:00
angela mccann 0 Reputation points
answered 2026-04-07T16:02:07.01+00:00
Q&A Assist
2 answers

I can't log in to my tuition account

I'm trying to log in to my university account, but I can't, cause of I need to enter the code that displayed in the authenticator app, on my phone, even though I'm try to log in to my authenticator app with my university account it's still there, the pop…

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T14:21:31.1833333+00:00
Panji Rayhan Sultoni 0 Reputation points
answered 2026-04-07T15:10:06.63+00:00
Tamara-Hu 13,300 Reputation points Microsoft External Staff Moderator
2 answers

How to Recover Admin Microsoft Account with Lost MFA Access?

Hi community, How can I recover my Microsoft admin account? Here’s the situation: I enabled MFA for my admin account while set up, using only the Microsoft Authenticator app on my android phone. I lost my phone and missed to set up a backup for the…

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T11:58:23.0433333+00:00
Saurabh Kochrekar 0 Reputation points
edited an answer 2026-04-07T14:44:46.6833333+00:00
Liora D 13,760 Reputation points Microsoft External Staff Moderator
2 answers

admin portal not working, not getting any code on auhtenticaror

I am unable to access the Microsoft Admin Portal. My password is correct, but I am not receiving any authentication prompts or codes through the Microsoft Authenticator app. Please advise on how to proceed with restoring access to the admin account.

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T13:55:55.26+00:00
Bh Distribution 0 Reputation points
answered 2026-04-07T14:25:09.5866667+00:00
Demi-N 14,900 Reputation points Microsoft External Staff Moderator
1 answer

Initial Authenticator Registration Fails

We have a tenant that has recently (past 3 months maybe) run into an issue where they cannot register an account with Authenticator via the Sign-In method without actually having Authenticator already configured. The registration process times-out…

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T14:11:48.9033333+00:00
tkmcsupport 0 Reputation points
edited the question 2026-04-07T14:16:53.9+00:00
tkmcsupport 0 Reputation points
1 answer

Microsoft SMS Verification -That verification method isn't working right now. Please try another method.

On an MS account that has both a Windows laptop and an M365 subscription tied to it I am unable to log in following what I suspect is an account hack. When asking for a password reset I'm offered the option to recieve a 6 digit code via my gmail email…

Microsoft Security | Microsoft Authenticator
asked 2026-04-05T12:29:02.0733333+00:00
Steve E_UK 0 Reputation points
commented 2026-04-07T14:12:47.9666667+00:00
Tim Karlsson 0 Reputation points
0 answers

Restore MS Authenticator Accounts on New Phone.

I switched phones. Had several accounts on my Ms Authenticator on my old phone. Can't see them on my new phone. How do I restore this pls? I only see option to backup my current phone.

Microsoft Security | Microsoft Authenticator
asked 2026-03-18T21:56:45.31+00:00
Yemi Oluseun 5 Reputation points
commented 2026-04-07T13:49:09.1866667+00:00
Carolyne-3676 1,131 Reputation points
1 answer

Microsoft Authenticator

Hello, If my PC breaks down and I install the Microsoft Authenticator app, and I lose my phone, will my Microsoft account remain secure? And what can I do to log in from a friend's PC? thank you.

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T13:47:59.11+00:00
KHAL PILOTE 0 Reputation points
answered 2026-04-07T13:48:13.16+00:00
Q&A Assist
1 answer

Recovery Account

I lost my phone and cant get access to my email, i want to recovery that mail but i dont have backup addres and phone number... Can i proof my personality with id card or passport?

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T13:41:48.0933333+00:00
Pera Gagic 0 Reputation points
answered 2026-04-07T13:42:01.2766667+00:00
Q&A Assist
1 answer

How to fix Authenticator

I got a new phone and IPad over the weekend. I am trying to log into my accounts and I have to have a Microsoft authentication code, but I don’t have access to Microsoft authentication. It’s just going in a cycle. I go to log into a website to help me…

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T13:27:22.44+00:00
Rhodes, Cailyn 0 Reputation points
answered 2026-04-07T13:27:46.2033333+00:00
Q&A Assist
0 answers

Unlink an old Microsoft Authenticator app from two step verification

If your email account is still linked with a Microsoft Authenticator app on an old phone that you don’t have anymore, how do you unlink it? Tried many possible ways

Microsoft Security | Microsoft Authenticator
asked 2026-03-19T18:11:51.9366667+00:00
A K 10 Reputation points
commented 2026-04-07T13:23:37.6+00:00
Carolyne-3676 1,131 Reputation points