2,082 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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2 answers

Cancel my subscription

I need to cancel my subscription because I am unable to access my account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-07T20:25:43.68+00:00
Recovery Only 0 Reputation points
answered 2026-04-07T21:30:42.9033333+00:00
Darhyl Amizola 37,605 Reputation points Independent Advisor
2 answers

Charges on my credit card I don't recognize

there is a charge of $750 on my credit card labeled Microsoft and it looks like it is for a computer or something and I DID NOT order

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-07T20:18:48.3433333+00:00
Jim Grow 0 Reputation points
answered 2026-04-07T21:26:49.83+00:00
Darhyl Amizola 37,605 Reputation points Independent Advisor
3 answers

Microsoft 365 Business Premium Trial

Hi, I've have signed up for a Microsoft 365 Business Premium Trial using my personal gmail account, put the cc details in as well, set up a tenant name and user name but I cannot seem to login, nor did I receive a welcome email. If I try to sign into…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-07T19:21:44.7366667+00:00
Radu Dr 0 Reputation points
answered 2026-04-07T19:56:27.9033333+00:00
Radu Dr 0 Reputation points
3 answers

Billed twice in April for my 365 subscriptions

Billed twice in April for my 365 subscription. How can i get one of these charges reversed?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-07T17:24:27.3966667+00:00
Frank Hutton 0 Reputation points
answered 2026-04-07T18:10:48.2633333+00:00
Darhyl Amizola 37,605 Reputation points Independent Advisor
1 answer

Billing Issue

I need to talk to a live person in the billing Department.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-20T15:46:21.97+00:00
Jeffrey Cooper 15 Reputation points
commented 2026-04-07T14:59:16.7666667+00:00
Andy Hawkes 0 Reputation points
1 answer

M365 Business Premium benefit marked as redeemed but licenses not provisioned

I activated the Microsoft 365 Business Premium benefit from my Founders Hub account today. When I clicked Redeem, I was signed in with my wealthiq.uk email, which is hosted on a GoDaddy-resold Microsoft 365 tenant. The activation flow redirected me to…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-07T11:20:25.9333333+00:00
Mohit Sachdeva 0 Reputation points
edited an answer 2026-04-07T13:39:00.8466667+00:00
Nam-D 3,395 Reputation points Microsoft External Staff Moderator
2 answers

Double billed cant get customer support and need call back.

I am extremely frustrated and cannot reach customer support. I was double-billed; see below. Can you please refund one of the charges? The website is poorly designed and hard to use, and the 800 number isn't helpful either. I would appreciate a call…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-27T15:27:25.88+00:00
Judy Ruvuna 0 Reputation points
edited the question 2026-04-07T13:24:17.82+00:00
Valeria Putuntica (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
2 answers

payment invoice

hello ineed my payment invoice pdf best regards

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-07T07:55:51.21+00:00
CSCEC EIGHTHDIVISION 0 Reputation points
answered 2026-04-07T08:32:06.1633333+00:00
John Jefferson Doyon 64,930 Reputation points Independent Advisor
1 answer

i got to have subcription and gave card details also i got otp and msg that u subcribed but also i got

AutoPay activation: SUCCESSFUL Txn amt: INR 2.00 Merchant: Microsoft Businesses Axis Bank Credit Card: XX7821 Max limit: INR 200000.00 ID: YNkeQVpqWj Manage AutoPay at https://ccm.axis.bank.in/AXISBK/WNMq22yM We will inform you of the txn amt…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-07T05:55:40.2333333+00:00
Bhavya Sri-SR 0 Reputation points
answered 2026-04-07T05:55:58.2833333+00:00
Q&A Assist
3 answers

Billed 3 times on same day

May I know why I am billed with amount RM 4 three times on 7/April/2026 around 11.20 a.m? Please give me feedback on this matter.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-07T03:38:19.1+00:00
Keisuke Sanchez 0 Reputation points
answered 2026-04-07T04:15:46.3533333+00:00
Tin Luna 23,740 Reputation points Independent Advisor
2 answers

The link to join Family 365 license doesn't work for one family member, who has a 365 personal license

I currently have a Microsoft 365 personal license, bought on a 12 month subscription from Apple. My wife bought a Microsoft 365 Family license, and has sent me the link to join, but when I try the link it doesn't work. Maybe because I am already active…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-07T02:39:00.89+00:00
murray mitchell 0 Reputation points
answered 2026-04-07T03:16:16.9066667+00:00
Sumit D - IA 163.7K Reputation points Independent Advisor
2 answers

LIFETIME Office on Laptop is Limited??

You essensially pay for the lifetime subscription to Microsoft Office and the Teams is limited to one hour meetings? How do you extend that because it is pretty criminal that this isn't mentioned when you purchase. I DO NOT want a cloud subscription…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T16:12:59.0266667+00:00
Gail Stevenson 0 Reputation points
answered 2026-04-07T01:19:04.53+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
1 answer

Nepal Phone Number adding problem

i want to add my nepal phone number and it doesn't letting me to do that . this is my main account and i do many things in this Microsoft account. my very important data are in this Microsoft account. so plz let me add my own phone number. looking…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T15:51:14.95+00:00
Prince Sharma 0 Reputation points
answered 2026-04-07T01:16:26.1133333+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
2 answers

How to access billing in account.

Hi I am trying to get to the billing page and no matter how many times I try and use the account/billing link I log into the page below that has not billing links anywhere. Please help. I think I have the wrong payment type in the account and need to…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T22:45:56.95+00:00
Chris Johnson 0 Reputation points
answered 2026-04-06T23:43:07.3333333+00:00
Tin Luna 23,740 Reputation points Independent Advisor
2 answers

I am being billed twice

I am being billed twice and I need to desperately need to speak with a Microsoft agent to look into this for me. Who can I contact?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T17:30:59.1333333+00:00
Antony Chung 0 Reputation points
edited an answer 2026-04-06T23:42:23.15+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
2 answers

I purchased a microsoft 365 E3 licence free trial for 1 month and want to cancel subscription after trail

I purchased a microsoft 365 E3 licence free trial for 1 month and selected extend the trial, I want to revoke the extend trial and I don't want to pay after the free trial what should I do

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T15:18:47.6833333+00:00
Nasir M 0 Reputation points
edited an answer 2026-04-06T23:30:28.8566667+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
3 answers

Live Account Hacked and 2SV Activated by Hacker

My Live account has been hacked and hacker has changed account email address and enabled Two Step Verification, I have used the online Microsoft recovery steps several times with no reply from Microsoft. I just don't understand how Microsoft can allow my…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T22:43:22.4566667+00:00
Dan 0 Reputation points
answered 2026-04-06T23:21:19.97+00:00
Darhyl Amizola 37,605 Reputation points Independent Advisor
1 answer

Subscription

How do I cancel my subscription I don’t need it anymore

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T21:41:02.2233333+00:00
Marian Shelley 0 Reputation points
edited the question 2026-04-06T22:31:06.59+00:00
Gérard Oomens 120.8K Reputation points Volunteer Moderator
2 answers

Cancel my monthly charges

I have a recurring monthly charge of $6.30 and I want to cancel

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T18:40:38.05+00:00
marlon mejia 0 Reputation points
answered 2026-04-06T19:17:52.7033333+00:00
John Jefferson Doyon 64,930 Reputation points Independent Advisor
2 answers

Payment issues

I had to change my payment option. I did so but the pay now button is not working. Is there another way to make a payment?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-05T14:53:53.38+00:00
AJOR REAL ESTATE GROUP, LLC 0 Reputation points
commented 2026-04-06T13:45:42.7166667+00:00
Flowers Valarie 0 Reputation points