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Marian Shelley 0 Reputation points
2026-04-06T21:41:02.2233333+00:00

How do I cancel my subscription I don’t need it anymore

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Q&A Assist
    2026-04-06T21:41:16.06+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To cancel a Microsoft subscription (such as Microsoft 365, OneDrive, Clipchamp, or similar), follow these steps:

    1. Go to the Services & subscriptions page: https://account.microsoft.com/services
    2. Sign in with the same Microsoft account that was used to purchase the subscription.
    3. Find the subscription that should be canceled and select Manage.
      • If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire on the date shown and will not be charged again.
    4. On the next page, select Cancel or Cancel subscription (it might also appear as Upgrade or Cancel, depending on the subscription).
    5. Scroll through and follow the on-screen instructions to complete the cancellation.

    If the subscription was purchased from a third-party retailer (for example, Google Play, Apple App Store, Amazon, Best Buy, etc.), cancellation and any refund must be handled through that retailer’s support, not through Microsoft.

    For Microsoft 365 consumer subscriptions (Basic, Personal, Family, Premium):

    1. Go to https://account.microsoft.com/services/microsoft365 and sign in with the Microsoft account used to buy Microsoft 365.
    2. Select Cancel subscription (or Upgrade or Cancel).
    3. Review the Please review section and other information on the page.
    4. At the bottom, choose I don’t want my subscription to confirm cancellation.

    After canceling Microsoft 365 Basic, Personal, Family, or Premium, the storage allowance reverts to the free level (5 GB cloud storage including OneDrive and Outlook.com attachments, and 15 GB Outlook.com mailbox). If usage is above the free allowance, uploading/syncing new OneDrive files and sending/receiving Outlook.com email will stop, and OneDrive content may be deleted after a retention period.

    If no cancel/turn off recurring billing option is visible:

    1. Confirm the correct Microsoft account is being used to sign in.
    2. Check whether the subscription is already set to expire (look for Turn on recurring billing).
    3. Ensure there is no overdue balance; overdue amounts must be paid before cancellation.
    4. If the subscription was bought in Germany, it can be canceled without signing in by using the dedicated process described in Cancel a Microsoft subscription acquired in Germany.

    References:

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