397 questions with Surface | Surface Go | Install and update tags

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2 answers

How to clear files from PC: C drive

I have been trying to complete the windows 11 update. It states I can use external storage to complete update, then states I have to clear 734MB of storage I have tried everything to clear the storage, I have deleted absolutely everything from my laptop…

Surface | Surface Go | Install and update
asked 2026-04-03T19:59:55.98+00:00
Abbie Andrews 0 Reputation points
answered 2026-04-07T13:01:02.6833333+00:00
Vikki-T 4,495 Reputation points Microsoft External Staff Moderator
1 answer

Latest update broken biometric device on surface go 2.

The first update made the fingerprint sensor "unavailable" which I solved by uninstalling and restarting, so it reinstalled by default. THIS update, the fingerprint sensor was gone again - uninstalling the fingerprint sensor means the ENTIRE…

Surface | Surface Go | Install and update
asked 2026-04-02T20:15:47.6366667+00:00
Wurls 0 Reputation points
commented 2026-04-04T16:11:52.8333333+00:00
Wurls 0 Reputation points
2 answers

Upgrading my Surface Go Laptop to Windows 11

Hi, I've been trying to update my laptop since Q4 last year to Windows 11. However each time I do, I get this error code: 0x800f0805. I've deleted many files and apps since but still been unsuccessful. Would appreciate any help in getting this laptop…

Surface | Surface Go | Install and update
asked 2026-03-29T16:45:42.4533333+00:00
J.K. Lamptey 0 Reputation points
answered 2026-03-30T02:18:04.48+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
2 answers

Bluetooth disappears when there's an update

Every time a new Windows update is available, my Bluetooth completely disappears and cannot be enabled in any way. The only solution is installing the update and restarting the device. Since updates are very frequent and I rely on Bluetooth, this issue…

Surface | Surface Go | Install and update
asked 2026-01-31T17:13:56.67+00:00
Valentina 0 Reputation points
commented 2026-03-10T07:16:25.3166667+00:00
Clary-N 9,850 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Request for Warranty Correction Based on New Purchase Invoice

Dear Microsoft Support Team, I hope this message finds you well. I recently purchased a new Microsoft Laptop (Model: Microsoft Laptop Go 3) from an authorized seller. However, upon checking the warranty status on the Microsoft website, I noticed that the…

Surface | Surface Go | Install and update
asked 2026-02-21T17:13:19.7233333+00:00
Amjad Khan 20 Reputation points
edited the question 2026-02-28T21:23:59.6166667+00:00
Alexandra Tanasescu 0 Reputation points Moderator
2 answers

Laptop not boot

Laptop not boot OS Laptop showing repair mode windows again and again

Surface | Surface Go | Install and update
asked 2026-02-12T07:25:43.4066667+00:00
Arun Kumar - F1 InfoTech 0 Reputation points
commented 2026-02-14T08:37:20.79+00:00
Clary-N 9,850 Reputation points Microsoft External Staff Moderator
1 answer

Surface Go 3 says not enough space to install W 11

Hi I have cleared all temp files etc and have 18GB of free space on the SG3. I have tried to download and install Windows 11 numerious times and keep getting the message, not enough space, attached and external drive, blah, blah, blah. Recleared ever…

Surface | Surface Go | Install and update
asked 2026-01-30T15:04:40.2433333+00:00
Robert N 0 Reputation points
commented 2026-02-02T15:06:41.82+00:00
Ian-Ng 11,235 Reputation points Microsoft External Staff Moderator
1 answer

How do I reset Surface Go 3 without login?

I have 2 surface go tablets that my sons used. They have both forgotten their logins. I want to reset them deleting everything and starting again. How do I do this?

Surface | Surface Go | Install and update
asked 2026-01-26T11:54:39.05+00:00
Chris keable 0 Reputation points
commented 2026-01-28T04:36:34.7233333+00:00
Huy-K 10,695 Reputation points Microsoft External Staff Moderator
2 answers

When will I be able to buy a Surface Go 5.

I don't want a surface pro and i really don't want an iPad but may be forced to.

Surface | Surface Go | Install and update
asked 2025-12-18T08:40:41.2133333+00:00
Andrew Kilby 5 Reputation points
answered 2026-01-10T10:35:45.8666667+00:00
Axel Guillaume 0 Reputation points
1 answer

Issues setting up out of box surface go 3 oops message

Hello! I’ve tried for 2 days to set up a second device using my same MS account (Hotmail). In the initial set up, when typing my MS email it prompts me to choose Face ID, security key, etc. The other option is a memory stick which I don’t have. And then…

Surface | Surface Go | Install and update
asked 2025-12-10T13:21:45.08+00:00
Omar Gallegos 0 Reputation points
commented 2025-12-16T20:55:24.79+00:00
Ian-Ng 11,235 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Cannot upgrade to windows 11 edu

Hi I am the owner of Surface Go 3 with the Win 11 home preinstalled. Recently I made booting of my computer veery long because of using one of the debloat Win11 scripts via PowerShell. I've tried repairing Windows and even preinstalling the whole system…

Surface | Surface Go | Install and update
asked 2025-10-25T18:24:32.6566667+00:00
Artur_277 135 Reputation points
accepted 2025-10-31T07:14:19.4366667+00:00
Artur_277 135 Reputation points
1 answer

Windows update Stuck says “Updates are underway. Please keep your computer on”.

I tried to update my windows and then this message appeared- “Updates are underway. Please keep your computer on”. Been stuck on this for hours. I tried to force shut down my computer by pressing the power button for 10 sec, but what’s happening was, it…

Surface | Surface Go | Install and update
asked 2025-10-30T01:15:58.1466667+00:00
Jeffrey 5 Reputation points
answered 2025-10-31T00:47:59.3866667+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
1 answer

finger print not working after update

after updating to 2025-10 Cumulative Update for Windows 11, version 25H2 for x64-based Systems (KB5070773) (26200.6901) my built in finger print stopped working

Surface | Surface Go | Install and update
asked 2025-10-22T09:12:10.82+00:00
kaleb tate 0 Reputation points
commented 2025-10-30T20:38:22.2633333+00:00
Joe S 35 Reputation points
1 answer

Windows Recognizing but Not Using External Storage to Complete Updates

Predictably, my Surface Go 3 is perpetually running out of space and I find myself unable to complete the 24H2 update despite having an SD drive (formatted NTSF) and an NTSF-formatted memory stick, both with plenty of space available. The update…

Surface | Surface Go | Install and update
asked 2025-10-22T20:13:41.5666667+00:00
Kevin Upton 50 Reputation points
commented 2025-10-25T17:48:05.6833333+00:00
Kevin Upton 50 Reputation points
2 answers One of the answers was accepted by the question author.

making room on my C: drive to allow Windows 11 update

My Windows update process is telling me I don't have enough disk space to download the update file. I have used all the tools to free-up space and have also moved all doc/photo files etc. to my SDXC drive but I still can't make enough space. Is it…

Surface | Surface Go | Install and update
asked 2025-09-06T01:21:17.9466667+00:00
Melvin Millard 20 Reputation points
commented 2025-10-20T18:00:51.6033333+00:00
Kevin Upton 50 Reputation points
1 answer

surfaceGO4 Windowsupdate

surfaceGo4 64gbのWindowsアップデートについて。 officeソフトをインストールしたうえで容量が足りなくWindowsアップデートができないです。 どのような方法でアップデート可能にできますでしょうか。 SDカード256gbは差し込んであります。 <モデレーター注> 本スレッドは誤削除された様ですのでスレッドを復元しました。

Surface | Surface Go | Install and update
asked 2025-10-15T09:28:31.6733333+00:00
前埜 隆広 0 Reputation points
edited the question 2025-10-16T02:51:00.5933333+00:00
simo-k 78,955 Reputation points Volunteer Moderator
3 answers

unable to upgrade to Windows 11 - PC check says Meets requirements - no upgrade option in Settings

I am unable to upgrade to Windows 11 - PC check says Meets requirements - but no upgrade option in Settings. I was previously offered opportunity to upgrade to Windows 11 but deferred - now what?

Surface | Surface Go | Install and update
asked 2025-10-08T20:14:29.2433333+00:00
Patty Abdenour 0 Reputation points
edited a comment 2025-10-15T18:42:05.6133333+00:00
Alexandra Tanasescu 0 Reputation points Moderator
1 answer

Secure boot not disabling

Secure boot not disabling nor I can put UEFI password.

Surface | Surface Go | Install and update
asked 2025-10-10T06:12:57.4933333+00:00
DHIRAJ KUMAR 0 Reputation points
answered 2025-10-14T00:51:09.6966667+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
1 answer

how to reset UEFI password

hello. I don’t remember my UEFI password to reset my tablet? Is there a way someone can do it from the other side ??

Surface | Surface Go | Install and update
asked 2025-10-11T01:12:02.4+00:00
Paulina Becerra 0 Reputation points
answered 2025-10-11T12:49:49.6933333+00:00
Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
2 answers

Unable to Boot from USB or Access BIOS After Disk Wipe

I have a surface pro model 1824 that went into a boot loop and could not load Windows. I could not recover either using restore from backup or online so I wiped the drive using diskpart so I can boot from USB to re-install, (Have done this in the past…

Surface | Surface Go | Install and update
asked 2025-09-15T16:44:03.89+00:00
Eddie Does IT 0 Reputation points
answered 2025-09-25T21:25:32.0133333+00:00
Barb Bowman 80,700 Reputation points MVP Volunteer Moderator