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Latest update broken biometric device on surface go 2.

Wurls 0 Reputation points
2026-04-02T20:15:47.6366667+00:00

The first update made the fingerprint sensor "unavailable" which I solved by uninstalling and restarting, so it reinstalled by default.

THIS update, the fingerprint sensor was gone again - uninstalling the fingerprint sensor means the ENTIRE "biometric devices" folder has gone. Competely. Utterly. Gone. Not in hidden files. Nowhere.

I ran scannow in cmd but no issues were found. I have restarted multiple times. I have run the BIOS checks. I have downloaded the entire "firmware" from the Microsoft website for the Surface Go 2 and installed it and restarted. Nothing.

I now have no fingerprint reader, no biometric folder, and no way to get it back, seemingly.

Surface | Surface Go | Install and update
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  1. S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
    2026-04-03T00:51:03.19+00:00

    Open Device Manager (right-click Start → Device Manager)

    Click View → Show hidden devices

    Look for anything with a yellow warning icon, or any unknown/unrecognized devices

    If you see anything suspicious, right-click → Uninstall device (check "delete driver software" if offered)

    Then: Action → Scan for hardware changes

    Visit here to Download Drivers and Firmware:

    https://www.microsoft.com/en-us/download/details.aspx?id=101304

    If the sensor hardware is visible in BIOS diagnostics but Windows still won't see it, a repair install (keeping files and apps)

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