715 questions with Surface | Surface Pro | Safety and security tags

Sort by: Updated
2 answers

windows hello stopped working and now requests a password I don't know

I have a new ms surface pro. I set all of the user login up, was using windows hello then this morning it says Before you can start using windows hello you have to set up a pin. I also did set up the pin originally and now the screen asks for a password.…

Surface | Surface Pro | Safety and security
asked 2026-04-06T12:20:00.6366667+00:00
Craig H 0 Reputation points
answered 2026-04-07T02:41:46.1833333+00:00
Norah-L 4,775 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Facial Recognition - unable to set up

Facial recognition stopped working (this is after I used Zoom which I think may have caused the issue). I turned off facial recognition and tried to set it up again. I get an error message saying "something went wrong". When I go into the…

Surface | Surface Pro | Safety and security
asked 2026-04-02T00:55:04.9133333+00:00
Paula Bresnahan 20 Reputation points
commented 2026-04-03T02:28:54.6566667+00:00
Clary-N 9,850 Reputation points Microsoft External Staff Moderator
2 answers

Surface Pro's Core Isolation Memory Integrity

I need to disable my Surface Pro's Core Isolation Memory Integrity to use my exam software (examplify) but am unable to. Windows security says the setting is managed by the administrator, I am the administrator and am logged in as so. How can I disable?

Surface | Surface Pro | Safety and security
asked 2026-03-30T16:11:52.4333333+00:00
theresa fendrick 0 Reputation points
commented 2026-04-01T11:00:52.45+00:00
Lychee-Ng 16,890 Reputation points Microsoft External Staff Moderator
2 answers

Request for Exchange or Return – Incompatibility of Surface Pro Copilot+ (EP2‑27281) in Customer Environment

Dear Microsoft Surface Support Team, our customer has recently purchased 2 units of Microsoft Surface Pro Copilot+ PC 12" – Snapdragon X Plus, 16GB, 512GB UFS, Platinum (Model: EP2‑27281) for business use. During deployment and security validation,…

Surface | Surface Pro | Safety and security
asked 2026-03-24T09:36:01.07+00:00
Kantorík Tomáš 0 Reputation points
edited a comment 2026-03-30T08:37:39.53+00:00
Lychee-Ng 16,890 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

I have no BitLocker Recovery Key but I have the BitLocker Screen asking for it

This morning I opened my Surface Pro to the blue BitLocker screen asking for a recovery key. I never set one up but a quick search on the internet says that it may have been set up by default. So, I logged into my MS account via my iPad to retrieve the…

Surface | Surface Pro | Safety and security
asked 2026-03-11T17:20:41.28+00:00
Jen Crawford 40 Reputation points
edited a comment 2026-03-20T09:54:18.08+00:00
Clary-N 9,850 Reputation points Microsoft External Staff Moderator
2 answers

Secure Boot will not turn on

I have a Surface Pro 9 that when it's turned on a red bar with an unlocked padlock appears at the top. I understand that is because Secure Boot isn't turned on. I boot into UEFI and go into Security menu and click on Change Configuration. I choose…

Surface | Surface Pro | Safety and security
asked 2026-03-17T15:38:42.81+00:00
Nate Rohe 1 Reputation point
answered 2026-03-18T08:12:00.2133333+00:00
Clary-N 9,850 Reputation points Microsoft External Staff Moderator
1 answer

Magnetic Case for Surface Pro 11th Edition

Looking to incorporate a surface pro as a vnc device in an industrial environment. When working inside of machines, it would be convenient to be able to magnetically attach the tablet onto iron surfaces (without a separate mount/dock). I have looked for…

Surface | Surface Pro | Safety and security
asked 2026-03-11T19:17:56.73+00:00
Benjamin Geoffroy 0 Reputation points
answered 2026-03-12T04:42:18.32+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
2 answers

Locked out of my surface pro

I had a windows security screen and tried to set up facial recognition. Now facial recognition doesn’t work and it wont recognize my pin. I tried to add the surface pro to my Microsoft account but it wont show up in devices

Surface | Surface Pro | Safety and security
asked 2026-03-10T21:33:12.26+00:00
Jim Reynolds 0 Reputation points
answered 2026-03-11T01:07:20.5233333+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
2 answers

Surface Pro 11 bloqueo PIN

Surface Pro 11 se ha bloqueado por PIN olvidado y fallo en el reconocimiento facial. No ofrece ninguna alternativa de inicio de sesión. La cuenta de microsoft está correcta, a pesar de ello tampoco deja usar dicha contraseña. No parece haber solución,…

Surface | Surface Pro | Safety and security
asked 2026-03-03T19:58:49.46+00:00
Olga Mon 0 Reputation points
answered 2026-03-04T01:18:43.4766667+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
3 answers

BitLocker Key

My surface pro is asking me for my BitLocker recover key and I don't have it. How can I reset and install windows again ?

Surface | Surface Pro | Safety and security
asked 2026-02-26T22:52:08.17+00:00
Mehdi Monshizadeh 0 Reputation points
answered 2026-02-27T00:57:15.1533333+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
2 answers

Cannot find my surface pro with find my device

My device is registered on my personal MS account but when I press find my device it says location is disabled, however I have checked and location is allowed

Surface | Surface Pro | Safety and security
asked 2026-02-19T18:29:44.85+00:00
Ger McCarthy 0 Reputation points
answered 2026-02-20T01:17:41.0366667+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
2 answers

Forgot sign in pin.

I found my old surface pro 3. I forgot my sign in pin and the bitlocker key is not working. What can I do now to unlock this device?

Surface | Surface Pro | Safety and security
asked 2026-02-10T03:19:08.2566667+00:00
OGBOBBYBLUE 0 Reputation points
commented 2026-02-12T08:07:20.8533333+00:00
Lychee-Ng 16,890 Reputation points Microsoft External Staff Moderator
2 answers

I need a recovery key. My ID [Moderator Note: Personal Info Removed]

How can I recover my recovery key having a recovery key ID?

Surface | Surface Pro | Safety and security
asked 2026-01-26T19:06:43.06+00:00
Christos Atalianis 0 Reputation points
edited a comment 2026-01-28T08:49:25.0833333+00:00
Clary-N 9,850 Reputation points Microsoft External Staff Moderator
2 answers

CCC for tablet surface

Dear All, I need a CCC certificate to send a tablet surface pro to China (Microsoft Surface Go 4 N200 8 Go SSD 250 Windows 11 Pro XIG-00004) Can you provide one for me? where can i get one? kind regards

Surface | Surface Pro | Safety and security
asked 2026-01-22T10:11:43.9966667+00:00
Ludwig Dronet 0 Reputation points
edited the question 2026-01-23T09:04:32.7066667+00:00
Lychee-Ng 16,890 Reputation points Microsoft External Staff Moderator
2 answers

How to reset my Surface Pro 8 without BitLocker key

I have a surface pro 8 and have not used it in several years, getting ready for a cruise and I thought I would charge it up so we can use it to watch movies, listen to Spotify, etc. During the update process it brought me to a screen asking for my…

Surface | Surface Pro | Safety and security
asked 2026-01-19T23:38:22.9433333+00:00
Heidi Huston 0 Reputation points
answered 2026-01-20T01:37:30.28+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
2 answers

My Surface will not accept any passwords even after restart nor will it do a factory restart

I have an OLD surface and have not used it in a long time. Tried to log in, no luck, tried to reset my password with microsoft, no luck. Tried to reset to factory setting, it will not even bring me to the blue setting screen when hitting shift+restart.…

Surface | Surface Pro | Safety and security
asked 2026-01-17T01:15:56.2666667+00:00
Denalee 0 Reputation points
answered 2026-01-17T01:49:21.3266667+00:00
S.Sengupta 30,026 Reputation points MVP Volunteer Moderator
1 answer

I deleted my SurfacePro off my account by accident, can I get it back so I can get into it?

I have a Microsoft surface pro and when my ex left he took it and I locked it...I now have it back however, I proceeded to accidently delete it out of my Microsoft profile (I was trying to remove my old work one) and I am wondering if (and how) I can get…

Surface | Surface Pro | Safety and security
asked 2026-01-14T20:40:30.26+00:00
Loni LaTrace 0 Reputation points
commented 2026-01-16T14:28:06.7433333+00:00
Vikki-T 4,495 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

How can I gain access to a company owned device after a terminated employee changed passwords?

a terminated employee changed the password on a company device. We don't have the password to the microsoft account the bitlocker pin etc. what can I do? I am unable to log in, can't even do a restore or reset. what can I do? The device was set up by the…

Surface | Surface Pro | Safety and security
asked 2026-01-06T23:06:34.64+00:00
june sidwell 20 Reputation points
accepted 2026-01-07T17:14:29.2433333+00:00
june sidwell 20 Reputation points
2 answers

forgot password

Cannot access. Forgot password Tried all I could remember and find. Need options

Surface | Surface Pro | Safety and security
asked 2025-12-31T17:52:53.8766667+00:00
Mike Sutphin 0 Reputation points
edited a comment 2026-01-07T07:37:31.26+00:00
Clary-N 9,850 Reputation points Microsoft External Staff Moderator
1 answer

What is a "challenge phrase"?

I'm being asked for a challenge phrase to log onto my Surface Pro. What is a Challenge Phrase?

Surface | Surface Pro | Safety and security
asked 2025-08-01T17:39:08.7866667+00:00
Cynthia Styner 5 Reputation points
commented 2026-01-05T02:24:40.8733333+00:00
David Luke 0 Reputation points