715 questions
715 questions with Surface | Surface Pro | Safety and security tags
2 answers
windows hello stopped working and now requests a password I don't know
I have a new ms surface pro. I set all of the user login up, was using windows hello then this morning it says Before you can start using windows hello you have to set up a pin. I also did set up the pin originally and now the screen asks for a password.…
Surface | Surface Pro | Safety and security
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 71%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Facial Recognition - unable to set up
Facial recognition stopped working (this is after I used Zoom which I think may have caused the issue). I turned off facial recognition and tried to set it up again. I get an error message saying "something went wrong". When I go into the…
Surface | Surface Pro | Safety and security
715 questions
asked 2026-04-02T00:55:04.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 97%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Paula Bresnahan
20
Reputation points
commented 2026-04-03T02:28:54.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,850
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro's Core Isolation Memory Integrity
I need to disable my Surface Pro's Core Isolation Memory Integrity to use my exam software (examplify) but am unable to. Windows security says the setting is managed by the administrator, I am the administrator and am logged in as so. How can I disable?
Surface | Surface Pro | Safety and security
715 questions
asked 2026-03-30T16:11:52.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 55.00000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
theresa fendrick
0
Reputation points
commented 2026-04-01T11:00:52.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
16,890
Reputation points Microsoft External Staff
Moderator
2 answers
Request for Exchange or Return – Incompatibility of Surface Pro Copilot+ (EP2‑27281) in Customer Environment
Dear Microsoft Surface Support Team, our customer has recently purchased 2 units of Microsoft Surface Pro Copilot+ PC 12" – Snapdragon X Plus, 16GB, 512GB UFS, Platinum (Model: EP2‑27281) for business use. During deployment and security validation,…
Surface | Surface Pro | Safety and security
715 questions
asked 2026-03-24T09:36:01.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 78%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kantorík Tomáš
0
Reputation points
edited a comment 2026-03-30T08:37:39.53+00:00
Lychee-Ng
16,890
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
I have no BitLocker Recovery Key but I have the BitLocker Screen asking for it
This morning I opened my Surface Pro to the blue BitLocker screen asking for a recovery key. I never set one up but a quick search on the internet says that it may have been set up by default. So, I logged into my MS account via my iPad to retrieve the…
Surface | Surface Pro | Safety and security
715 questions
asked 2026-03-11T17:20:41.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 96%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jen Crawford
40
Reputation points
edited a comment 2026-03-20T09:54:18.08+00:00
Clary-N
9,850
Reputation points Microsoft External Staff
Moderator
2 answers
Secure Boot will not turn on
I have a Surface Pro 9 that when it's turned on a red bar with an unlocked padlock appears at the top. I understand that is because Secure Boot isn't turned on. I boot into UEFI and go into Security menu and click on Change Configuration. I choose…
Surface | Surface Pro | Safety and security
715 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 34%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)
1 answer
Magnetic Case for Surface Pro 11th Edition
Looking to incorporate a surface pro as a vnc device in an industrial environment. When working inside of machines, it would be convenient to be able to magnetically attach the tablet onto iron surfaces (without a separate mount/dock). I have looked for…
Surface | Surface Pro | Safety and security
715 questions
asked 2026-03-11T19:17:56.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 70%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Benjamin Geoffroy
0
Reputation points
answered 2026-03-12T04:42:18.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
2 answers
Locked out of my surface pro
I had a windows security screen and tried to set up facial recognition. Now facial recognition doesn’t work and it wont recognize my pin. I tried to add the surface pro to my Microsoft account but it wont show up in devices
Surface | Surface Pro | Safety and security
715 questions
asked 2026-03-10T21:33:12.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 16%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jim Reynolds
0
Reputation points
answered 2026-03-11T01:07:20.5233333+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 11 bloqueo PIN
Surface Pro 11 se ha bloqueado por PIN olvidado y fallo en el reconocimiento facial. No ofrece ninguna alternativa de inicio de sesión. La cuenta de microsoft está correcta, a pesar de ello tampoco deja usar dicha contraseña. No parece haber solución,…
Surface | Surface Pro | Safety and security
715 questions
asked 2026-03-03T19:58:49.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOM%3C/text%3E%3C/svg%3E)
Olga Mon
0
Reputation points
answered 2026-03-04T01:18:43.4766667+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
3 answers
BitLocker Key
My surface pro is asking me for my BitLocker recover key and I don't have it. How can I reset and install windows again ?
Surface | Surface Pro | Safety and security
715 questions
asked 2026-02-26T22:52:08.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 30%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mehdi Monshizadeh
0
Reputation points
answered 2026-02-27T00:57:15.1533333+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
2 answers
Cannot find my surface pro with find my device
My device is registered on my personal MS account but when I press find my device it says location is disabled, however I have checked and location is allowed
Surface | Surface Pro | Safety and security
715 questions
asked 2026-02-19T18:29:44.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 36%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Ger McCarthy
0
Reputation points
answered 2026-02-20T01:17:41.0366667+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
2 answers
Forgot sign in pin.
I found my old surface pro 3. I forgot my sign in pin and the bitlocker key is not working. What can I do now to unlock this device?
Surface | Surface Pro | Safety and security
715 questions
asked 2026-02-10T03:19:08.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 99%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
OGBOBBYBLUE
0
Reputation points
commented 2026-02-12T08:07:20.8533333+00:00
Lychee-Ng
16,890
Reputation points Microsoft External Staff
Moderator
2 answers
I need a recovery key. My ID [Moderator Note: Personal Info Removed]
How can I recover my recovery key having a recovery key ID?
Surface | Surface Pro | Safety and security
715 questions
asked 2026-01-26T19:06:43.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 75%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Christos Atalianis
0
Reputation points
edited a comment 2026-01-28T08:49:25.0833333+00:00
Clary-N
9,850
Reputation points Microsoft External Staff
Moderator
2 answers
CCC for tablet surface
Dear All, I need a CCC certificate to send a tablet surface pro to China (Microsoft Surface Go 4 N200 8 Go SSD 250 Windows 11 Pro XIG-00004) Can you provide one for me? where can i get one? kind regards
Surface | Surface Pro | Safety and security
715 questions
asked 2026-01-22T10:11:43.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 42%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELD%3C/text%3E%3C/svg%3E)
Ludwig Dronet
0
Reputation points
edited the question 2026-01-23T09:04:32.7066667+00:00
Lychee-Ng
16,890
Reputation points Microsoft External Staff
Moderator
2 answers
How to reset my Surface Pro 8 without BitLocker key
I have a surface pro 8 and have not used it in several years, getting ready for a cruise and I thought I would charge it up so we can use it to watch movies, listen to Spotify, etc. During the update process it brought me to a screen asking for my…
Surface | Surface Pro | Safety and security
715 questions
asked 2026-01-19T23:38:22.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 85%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Heidi Huston
0
Reputation points
answered 2026-01-20T01:37:30.28+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
2 answers
My Surface will not accept any passwords even after restart nor will it do a factory restart
I have an OLD surface and have not used it in a long time. Tried to log in, no luck, tried to reset my password with microsoft, no luck. Tried to reset to factory setting, it will not even bring me to the blue setting screen when hitting shift+restart.…
Surface | Surface Pro | Safety and security
715 questions
asked 2026-01-17T01:15:56.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 32%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Denalee
0
Reputation points
answered 2026-01-17T01:49:21.3266667+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
1 answer
I deleted my SurfacePro off my account by accident, can I get it back so I can get into it?
I have a Microsoft surface pro and when my ex left he took it and I locked it...I now have it back however, I proceeded to accidently delete it out of my Microsoft profile (I was trying to remove my old work one) and I am wondering if (and how) I can get…
Surface | Surface Pro | Safety and security
715 questions
asked 2026-01-14T20:40:30.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 36%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Loni LaTrace
0
Reputation points
commented 2026-01-16T14:28:06.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
4,495
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
How can I gain access to a company owned device after a terminated employee changed passwords?
a terminated employee changed the password on a company device. We don't have the password to the microsoft account the bitlocker pin etc. what can I do? I am unable to log in, can't even do a restore or reset. what can I do? The device was set up by the…
Surface | Surface Pro | Safety and security
715 questions
asked 2026-01-06T23:06:34.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 96%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
june sidwell
20
Reputation points
accepted 2026-01-07T17:14:29.2433333+00:00
june sidwell
20
Reputation points
2 answers
forgot password
Cannot access. Forgot password Tried all I could remember and find. Need options
Surface | Surface Pro | Safety and security
715 questions
asked 2025-12-31T17:52:53.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 35%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mike Sutphin
0
Reputation points
edited a comment 2026-01-07T07:37:31.26+00:00
Clary-N
9,850
Reputation points Microsoft External Staff
Moderator
1 answer
What is a "challenge phrase"?
I'm being asked for a challenge phrase to log onto my Surface Pro. What is a Challenge Phrase?
Surface | Surface Pro | Safety and security
715 questions
asked 2025-08-01T17:39:08.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 34%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Cynthia Styner
5
Reputation points
commented 2026-01-05T02:24:40.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 67%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
David Luke
0
Reputation points