My Surface will not accept any passwords even after restart nor will it do a factory restart

Locked Out of Your Old Surface Pro? Here’s How to Get Back In

If your Surface device is not accepting any passwords and is not allowing you to perform a factory reset, you can try the following steps:

1. Access Surface UEFI: Boot your Surface device into the Surface UEFI settings. To do this, turn off the device completely, then press and hold the Volume Up button while pressing the Power button until the Surface logo appears. Release the buttons when you see the UEFI screen.
2. Check for Recovery Options: Once in UEFI, check if there are any recovery options available. If you have a recovery USB drive, you can use it to reset your Surface. You can create a recovery drive from another computer if needed.
3. Use a Recovery Image: If you are unable to access the recovery options, you may need to download the Surface recovery image from Microsoft's website on another computer and create a USB recovery drive. Boot your Surface from this USB drive and follow the prompts to reset your device.
4. BitLocker Recovery: If your device is encrypted with BitLocker, you will need your BitLocker recovery key to proceed with any recovery options. Make sure you have this key available before attempting a reset.

If these steps do not resolve the issue, it may be necessary to contact Microsoft support for further assistance.

References:

• Reset & recovery for Surface Hub 2S & Surface Hub 3
• Prompted for BitLocker recovery key after installing updates to Surface UEFI or TPM firmware on Surface device