5,814 questions
1 answer
no sound on internet videos
My sound on the computer is on and tested, but when I try to play a video on the internet, I have no sound although settings on the sound in the system are all set properly as far as I can tell. Can you please help me? Thank you
Windows for home | Other | Music, photos, and video
asked 2026-04-07T22:28:56.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 88%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVL%3C/text%3E%3C/svg%3E)
Virginia Long
0
Reputation points
answered 2026-04-07T22:29:07.66+00:00
Q&A Assist
1 answer
How to sign into an account that haven’t logged into in years?
i can't access my old hotmail account from years ago i don't think i've logged in for over a decade. when i went to reset password, i did not recognize the security question or the secondary email or the phone number. the recovery form was not accepted.…
Outlook | Web | Outlook.com | Email
7,847 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 46%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
1 answer
Removing an account
I am trying to remove an old job email from my account but settings is noy giving me this option. How can I quickly and safely do this from my android?
Outlook | Outlook for mobile | Outlook for Android | For home
2,020 questions
asked 2026-04-07T22:26:58.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 19%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kristina M
0
Reputation points
answered 2026-04-07T22:27:05.7933333+00:00
Q&A Assist
3 answers
"This Operation Requires Elevation" issue
We are a mid-sized retail and service organization. We are subscribed to Business 365 Standard. Every time I try to install anything on any of the workstations, I am asked for admin credentials. (I am the GLOBAL ADMIN) Without fail, I hit enter after…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
7,820 questions
asked 2026-04-07T21:18:49.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 4%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Doug Bentele
0
Reputation points
answered 2026-04-07T22:26:31.1233333+00:00
EmilyS726
221.4K
Reputation points
Independent Advisor
1 answer
My ACCOUNT HAS BEEN HACKED need imediate support from an agent
my account ahs been hacked, they have changed the email, password and have added a second authentication, is there a way for me to recover or delete my account?
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-07T21:51:34.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 60%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Edward McLennan
0
Reputation points
answered 2026-04-07T22:26:08.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
37,605
Reputation points
Independent Advisor
1 answer
Microsoft forms responder access
After a microsoft form was created a link was set up on a members only website to access the form. Is there a way to limit access to the microsoft form to specific people once the form link is selected from a non microsoft members only website?
Microsoft 365 and Office | Microsoft Forms | For business
Microsoft 365 and Office | Microsoft Forms | For business
A web-based tool in Microsoft 365 that enables users to quickly create surveys, quizzes, polls, and feedback forms.
1,613 questions
asked 2026-04-07T22:24:37.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 74%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Book Admin
0
Reputation points
answered 2026-04-07T22:24:44.61+00:00
Q&A Assist
0 answers
Service Fabric cluster - upgrade service unreachable and VMSS stuck in updating state
I am trying to deploy a new change in our service, but I noticed that in the SF cluster it has an error 'Upgrade service unreachable' and when I checked the VMSS the instances there are nodes that stuck in updating state. <personal info>
Azure Service Fabric
Azure Service Fabric
An Azure service that is used to develop microservices and orchestrate containers on Windows and Linux.
333 questions
asked 2026-04-07T22:11:41.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 7.000000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jemuel Manalo (Accenture International Limited)
0
Reputation points Microsoft External Staff
commented 2026-04-07T22:24:19.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 8%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Himanshu Shekhar
5,140
Reputation points Microsoft External Staff
Moderator
0 answers
product key not work
product key not work product key not work product key not work product key not work product key not work
Windows for home | Windows 11 | Licensing and activation
4,639 questions
asked 2026-04-07T21:46:10.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 26%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
devon Ward
0
Reputation points
commented 2026-04-07T22:22:42.55+00:00
EmilyS726
221.4K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Keep words together in a sentence
I used to know how to insert a non-breaking space in Word, older versions, but the shortcut doesn't seem to work now and I can't find where the answer might be within the app. So how to I do this today? Thank you!
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
61,791 questions
asked 2026-04-07T21:39:43.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 28.999999999999996%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Tina Gozdan
20
Reputation points
commented 2026-04-07T22:22:26.9433333+00:00
Tina Gozdan
20
Reputation points
0 answers
Entra Cloud Sync issue
Trying to get Entra Cloud Sync to work on a dedicated Windows 2022 server (all servers are 2022 and up to date) and I'm running into an issue syncing for the first time. Agent installs and registers without issue. When attempting to sync: Local errors…
Microsoft Security | Microsoft Entra | Other
Microsoft Security | Microsoft Entra | Other
Additional Microsoft Entra services and features related to identity, access, and network security
2,885 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 63%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
2 answers
Bitlocker recovery loop on startup
Bitlocker recovery key needed each time I try to start the laptop.
Windows for home | Windows 11 | Security and privacy
8,016 questions
asked 2026-04-07T21:27:18.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 70%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
jeffrey hogue
0
Reputation points
answered 2026-04-07T22:21:21.59+00:00
EmilyS726
221.4K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
how remove or reset my US student verification and Transfer my verification to the Canadian region,
I am a current student with a valid institutional email. When I attempted to activate the student offer, the verification was completed on the US Microsoft website, even though I currently live in Canada and need to complete the purchase through the…
Microsoft 365 and Office | Subscription, account, billing | For education | Windows
Microsoft 365 and Office | Subscription, account, billing | For education | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
137 questions
asked 2026-04-07T22:14:03.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 28.000000000000004%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Denys Miziura
0
Reputation points
accepted 2026-04-07T22:20:18.6333333+00:00
Denys Miziura
0
Reputation points
2 answers
How to convert vcf file to excel
I've exported my I cloud contacts to a VCF file, now I want to clen them up and import them into Outlook. How do I make sure no duplicates happens and I only impot the ones i want to keep?
Outlook | Windows | Classic Outlook for Windows | For home
31,226 questions
asked 2026-04-07T15:08:15.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 7.000000000000001%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBO%3C/text%3E%3C/svg%3E)
Brian Olivio
0
Reputation points
answered 2026-04-07T22:18:53.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 96%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kal-D
7,170
Reputation points Microsoft External Staff
Moderator
2 answers
Factory reset PC
I want to factory reset my PC. Will Windows re-activate on my system if I use the same email as what I used when I first purchased the PC from out of the box? Windows was already installed on the system, I didn't have to enter any codes etc. Just my…
Windows for home | Windows 11 | Licensing and activation
4,639 questions
asked 2026-04-07T21:03:48.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 78%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jamie
25
Reputation points
answered 2026-04-07T22:18:23.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
77,085
Reputation points
Independent Advisor
3 answers
How to fix proxy getting automatic reset to http://127.0.0.1
Windows for home | Windows 11 | Internet and connectivity
5,164 questions
asked 2026-03-28T16:16:38.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 63%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Chi Wei Ang
0
Reputation points
answered 2026-04-07T22:15:45.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
6,105
Reputation points Microsoft External Staff
Moderator
0 answers
Email was hacked and changed. Help
Hello. I need help. My sons email for his Microsoft account (outlook.com) was hacked and the hacked changed his email to a weird different one and has a different 2 way authentication email on there now, so we can not get in no matter what we do. When we…
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 36%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
2 answers
I can no longer see new subfolders on Outlook on my iphone
I have always been able to access my subfolders that I create in Outlook on my laptop on both my laptop and on my iphone but most recently I created new subfolders and I don't see them on my phone only on my laptop. I need to access them on my mobile…
Outlook | Outlook for mobile | Outlook for iOS | For home
2,658 questions
asked 2026-04-07T15:20:52.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 22%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Ania Wysinski
0
Reputation points
answered 2026-04-07T22:13:01.1066667+00:00
Kal-D
7,170
Reputation points Microsoft External Staff
Moderator
2 answers
Why can't I start new email messages, insert attachments, or close out of my email account without Ctrl+Alt+Delete and shutting down the task?????
I have a email account used for business. Lately I have been unable to start new email messages, insert files into them or "x" out of the program. I thought maybe I had gone over my storage limit, deleted a ton and am still showing I'm UNDER…
Outlook | Windows | Classic Outlook for Windows | For business
29,122 questions
asked 2026-04-07T21:27:22.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 26%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUB%3C/text%3E%3C/svg%3E)
Union Bay Painting
0
Reputation points
answered 2026-04-07T22:12:31.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 21%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVN%3C/text%3E%3C/svg%3E)
Vy Nguyen
9,890
Reputation points Microsoft External Staff
Moderator
2 answers
Bing App iOS is Missing Rewards page following update
Bing mobile app update 33.0.440323001 for iOS has caused the Microsoft Rewards Home page to go missing. Unable to ‘Check in’ for example.
Bing | Bing Apps | Use app feature
Bing | Bing Apps | Use app feature
Mobile and desktop apps that bring Bing’s search, discovery, and personalization features to users across devices.Use app feature - Apply an application's functionalities and tools to achieve specific tasks.
244 questions
asked 2026-04-01T03:24:28.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 67%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Joshua Stewart
0
Reputation points
commented 2026-04-07T22:10:51.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 16%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBV%3C/text%3E%3C/svg%3E)
Brendan Vaughn
0
Reputation points
1 answer
One of the answers was accepted by the question author.
My hotmail/xbox account got hacked through discord, I've tried everything.
I've been filling out recovery forms left right and center, managed to have a call with a microsoft call center but nothing is going on, I'm at a loss of resources. Forza Horizon 6 is coming out soon, my windows CD key is tied to my hotmail and I just…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-06T14:53:40.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 7.000000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EX3%3C/text%3E%3C/svg%3E)
X 3 V I O U S
20
Reputation points
commented 2026-04-07T22:09:55.7766667+00:00
X 3 V I O U S
20
Reputation points