285 questions
285 questions with Surface | Surface Go | Performance and maintenance tags
3 answers
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 40%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Surface Go 3 Kmode Exception Not Handled Loop
After performing a factory reset with a clean install, system gets stuck in reboot loop with bsod. Can't log in or get any info or logs.
Surface | Surface Go | Performance and maintenance
285 questions
asked 2026-04-05T20:34:30.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 70%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Callum
0
Reputation points
answered 2026-04-06T01:31:39.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
28 answers
Long booting time on Surface Go 3
Hi, Recently, I’ve been experiencing very long booting times on my Surface Go 3. I tried repairing Windows and even reinstalling the entire system, but the booting was still much slower than before. Finally, I decided to perform a full recovery…
Surface | Surface Go | Performance and maintenance
285 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 76%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERX%3C/text%3E%3C/svg%3E)
2 answers
Surface Go 4
三日前にパソコンを購入したのですが 起動させると動作が重く初期設定すらできない状態となり、画面もカーソルは映るのですが真っ黒に映ってしまいました。 初期不良が疑われるため、商品交換を要求します
Surface | Surface Go | Performance and maintenance
285 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 17%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
Why is my Surface Go 3 now so slow to start since October 2025?
For the past few months my Go 3 takes forever to start up. It has the latest firmware which likely caused the problem after updating the UEFI firmware in October 2025. This cannot be undone or reversed. It takes about one minute for the spinning circle…
Surface | Surface Go | Performance and maintenance
285 questions
asked 2025-12-20T10:16:14.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 64%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Steve Williams
45
Reputation points
commented 2026-04-02T14:42:59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 81%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFC%3C/text%3E%3C/svg%3E)
Francesc Chavarria
10
Reputation points
1 answer
SurfaceGo4 Request for repair estimate outside of warranty period
法人向けに導入した Surface Go 4 についてご相談です。 （販売店担当からのメールです。以下販売先のエンドユーザーから確認した情報です） 対象端末情報は以下のとおりです。 ・機種：Surface Go 4 ・シリアル番号：0B33B6D25063GX ・購入時期：２０２４年５月ごろ ・保証プラン：標準１年保証のみ（その他の延長保証・Complete…
Surface | Surface Go | Performance and maintenance
285 questions
asked 2026-03-30T02:28:16.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 5%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
牧野 幹男
0
Reputation points
edited the question 2026-03-30T10:43:33.1+00:00
Gérard Oomens
120.8K
Reputation points
Volunteer Moderator
2 answers
Microsoft Surface Go 3 10 generations
電源が付いたり 付かなかったりで画面はついているがタッチペンなどが反応しない Windows１０から１１に更新してからが 状態が悪くなている ソフトを起動したいが ソフトメーカーからはアップデートが原因ではと言われたが デスクトップ自体も立ち上がったり 立ち上がらなかったりで修理したい 金額自体もどれくらいかかるかも知りたい
Surface | Surface Go | Performance and maintenance
285 questions
asked 2026-03-13T07:18:11.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 21%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
コウイチロウ ウチヌノ
0
Reputation points
commented 2026-03-16T06:40:04.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
16,890
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Go time issue
We are currently seeing an increase in Surface Go devices that have timing issues. We are on EST, some are behind by only a couple of hours, others are a full 24hrs. This is a big problem when students have to take tests and can't access their content…
Surface | Surface Go | Performance and maintenance
285 questions
asked 2026-02-26T13:37:34.3333333+00:00
Natalia Joaquin
66
Reputation points
answered 2026-02-27T01:18:25.38+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
1 answer
Surface Go 3 Miracast not connecting with Windele M8 Native Projector.
I have a Surface Go 3. I recently acquired a Windele M8 Native Projector for the bedroom. It is a pretty simple device that only mirrors other devices, and since i am not an Apple sheeple it utilizes Miracast. It connects to other devices and my Samsung…
Surface | Surface Go | Performance and maintenance
285 questions
asked 2026-01-28T21:17:15.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 17%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Aaron Stags
0
Reputation points
edited the question 2026-01-28T22:47:10.96+00:00
Gérard Oomens
120.8K
Reputation points
Volunteer Moderator
3 answers
Surface Go 2 keyboard briefly turns on, then shuts off when attached
When I attach the keyboard (Type Cover) to my Surface Go 2, it briefly powers on for about a second and then turns off. After that, the keyboard does not respond, but the Surface Go 2 does recognize that a keyboard is attached (for example, the on-screen…
Surface | Surface Go | Performance and maintenance
285 questions
asked 2026-01-19T19:46:19.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 22%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
andrew brown
0
Reputation points
commented 2026-01-27T06:38:19.14+00:00
Lychee-Ng
16,890
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Issue Completing Device Repair Order – No Payment Method Available In last step
I have been trying to submit a device repair order for a Microsoft product via your online service platform. Unfortunately, I am encountering a technical issue that prevents me from completing the process. Issue Description: At Step 2 “Payment,” the…
Surface | Surface Go | Performance and maintenance
285 questions
asked 2025-10-23T07:22:51.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 39%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED7%3C/text%3E%3C/svg%3E)
DirkGoeritz-7138
20
Reputation points
commented 2026-01-16T15:10:10.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 73%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jason Bell
0
Reputation points
1 answer
Surface Go 5 Internal SSD Not Detected
I am writing to formally report a serious hardware issue with my Microsoft Surface Go 5 device. The internal SSD is not being detected by the system. When attempting to reinstall Windows, the setup shows the error stating that installation to disks…
Surface | Surface Go | Performance and maintenance
285 questions
asked 2026-01-16T07:42:56.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 92%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jai Kumar Gupta
0
Reputation points
answered 2026-01-16T08:22:14.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
104.6K
Reputation points
Independent Advisor
1 answer
Unable to open Photos App on Microsoft Surface Laptop Go 2 so that I can import photos from my phone
I have a brand new Microsoft Surface Laptop Go 2 that I got for Christmas. I would like to import photos from my phone to my laptop but am unable to open the Photos App on my laptop. Can someone please help me?
Surface | Surface Go | Performance and maintenance
285 questions
asked 2025-12-28T15:32:39.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 33%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Valerie Akinfolajimi
0
Reputation points
commented 2025-12-30T07:24:13.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,850
Reputation points Microsoft External Staff
Moderator
2 answers
SURFACE GO2
SURFACE GO2 M3/8GB/128GB/LTE の液晶画面が損傷しました。 修理やその見積りはどのように依頼すればよろしいでしょうか。
Surface | Surface Go | Performance and maintenance
285 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 25%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E0%3C/text%3E%3C/svg%3E)
1 answer
Surface Go 2 - storage space
Hi, Sorry for repeating this question (originally made here: https://learn.microsoft.com/en-us/answers/questions/3891976/surface-go-2-storage-space). The issue is the very reduced 64GB not being enough, even after I've followed all the advices I've got…
Surface | Surface Go | Performance and maintenance
285 questions
asked 2025-08-26T17:47:45.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 55.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Claudino Carvalho
0
Reputation points
answered 2025-12-07T01:39:14.3266667+00:00
S.Sengupta
30,026
Reputation points MVP
Volunteer Moderator
1 answer
claim warranty for type cover
claim warranty for type cover.Type cover tidak berfungsi dengan baik
Surface | Surface Go | Performance and maintenance
285 questions
asked 2025-11-25T01:34:39.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 46%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESZ%3C/text%3E%3C/svg%3E)
SITI ZALEHA BINTI RAMLI
0
Reputation points
commented 2025-11-26T11:01:06.3666667+00:00
Lychee-Ng
16,890
Reputation points Microsoft External Staff
Moderator
2 answers
How do I order a tiny screw that hold the back stand to my Surface Go 2 tablet?
How do I order a tiny screw that attaches the back stand to my Surface Go 2 tablet?
Surface | Surface Go | Performance and maintenance
285 questions
asked 2025-11-06T22:38:42.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 41%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
ed lim
0
Reputation points
answered 2025-11-07T14:08:29.5566667+00:00
Restee Miranda
14,025
Reputation points
Independent Advisor
2 answers
S092 Media Markt - Problem with Customer Product Serialnumber 0B338CG24353GP
Guten TAg, wir, Media Markt Stuttgart- Koenigstrasse, S092 würden gerne das Notebook: Hersteller - MICROSOFT Hauptwarengruppe - NOTEBOOK Achtung Daten enthaltend Artikel - XK1-00022 LAPTOP GO 3 I5-1235U/8GB/256GB PLATIN EAN-Code <PII Removed> S/N -…
Surface | Surface Go | Performance and maintenance
285 questions
asked 2025-10-10T09:39:41.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 0%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Kurz, Tsisana
0
Reputation points
edited the question 2025-10-24T07:47:25.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 61%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ana M
0
Reputation points
Moderator
1 answer
Keyboard Issue
Dear Team, 0B33DT4224637H Surface laptop having Keyboard issue. Kindly do the needful updated the Drivers too but though issue is remains constant. Thanks & Regards, Dipesh More
Surface | Surface Go | Performance and maintenance
285 questions
asked 2025-10-10T06:20:32.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 64%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rahul Singh
0
Reputation points
answered 2025-10-10T12:39:08.63+00:00
Edward Schlobohm01
10,145
Reputation points
Independent Advisor
1 answer
How to fix a Microsoft Surface Go 2 keyboard.
Hello, I have a Microsoft Surface Go 2 laptop and the keyboard and touchpad is not working. The power button and all of the plug-ins work. Other than that the computer works perfectly fine. I have checked the drivers and made sure everything is updated…
Surface | Surface Go | Performance and maintenance
285 questions
asked 2025-10-10T00:03:30.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 47%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jaxon Treadway
0
Reputation points
answered 2025-10-10T12:38:10.8966667+00:00
Carlo Luna
6,895
Reputation points
Independent Advisor