897 questions with Microsoft 365 and Office | OneDrive | For home | Other tags

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2 answers

Recover old account

I am writing as per advised by an account supervisor. They advised me to create a new account in order to request help on how to recover my real one. The issue with logging into that account is that I have two-step authentication enabled and I don't have…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-07T17:30:57.8366667+00:00
Christopher Kerekes 5 Reputation points
commented 2026-04-07T20:30:28.66+00:00
Christopher Kerekes 5 Reputation points
1 answer

cant contact onedrive support.

Greetings. This is my 4th day trying to use onedrive to clear up space on my pc. I am not working with anyone but a representative said I need to assitance fro my troubles with onedrive. A Level2 or Tier2 support agent. Currently when trying to call or…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-07T14:53:41.85+00:00
Mr kving 0 Reputation points
answered 2026-04-07T14:54:01.4233333+00:00
Q&A Assist
1 answer

how to get access to user one drive files that cannot be open or denied

I have downloaded computer which i have done before on my other computer. I want to download on my current laptop. It seems I have lost all access to one cloud desktop. I do not know a way to get access.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-06T21:53:55.8+00:00
Floyd Poston 0 Reputation points
edited the question 2026-04-06T21:59:53.0766667+00:00
Clover-L 5 Reputation points Microsoft External Staff Moderator
1 answer

my one drive was hacked. they stole my files. how do i get them back

My email was compromised on March 2. I got a blackmail email from a hacker on March 2 saying they downloaded all my files. I didn't believe them...until now. I tried to open folders in my one drive where I have individual word documents saved within the…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-06T21:09:07.68+00:00
Colleen Leduc 0 Reputation points
answered 2026-04-06T21:09:22.3733333+00:00
Q&A Assist
0 answers

I recently updated my payment info and contact info and now i am missing files that were in my one drive

I recently updated my payment info to a new debit card and updated my contact info and now i have onedrive files that are missing or empty

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-06T19:42:59.6066667+00:00
Colleen Leduc 0 Reputation points
commented 2026-04-06T20:17:50.8633333+00:00
John Jefferson Doyon 64,930 Reputation points Independent Advisor
2 answers

accessing expired one drive account

I added family to my microsoft 365 account. one added user has an expired microsoft account. Can we migrate documents from expired one drive to new account?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-06T17:07:58.29+00:00
Gail Sinacola 0 Reputation points
answered 2026-04-06T17:44:04.3466667+00:00
John Jefferson Doyon 64,930 Reputation points Independent Advisor
2 answers

Onedrive issues

Trying to clear my onedrive, won't allow me to buy extra storage, ive deleted loads of pictures & videos and still saying 15 days till I can send an email. Any idea how I can unlink Onedrive from my Outlook email account as its just getting on my…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-03T14:19:20.4166667+00:00
HARDEEP SADRE 0 Reputation points
answered 2026-04-03T19:36:51.4+00:00
Arlene D 36,005 Reputation points Independent Advisor
1 answer

OneDrive synced with out my approval and now my files are gone.

It deleted about 5 years of my artwork, pictures of my dead brother, and unreplaceable pictures of family. I've done everything i can to try to get them back, they are no where on the site, as it only has stuff from 2024 for some reason, and they aren't…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-03T06:19:38.8966667+00:00
Cindy Arthur 0 Reputation points
commented 2026-04-03T14:03:05.1633333+00:00
Cindy Arthur 0 Reputation points
2 answers One of the answers was accepted by the question author.

Cannot edit files in Personal Vault on mobile + Windows 7 access issue

Hi, I have two issues with OneDrive: I can no longer access OneDrive on my Windows 7 laptop through Chrome. Is Windows 7 no longer supported? I cannot edit files stored in my Personal Vault using the OneDrive mobile app on both iPhone and iPad. The files…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-01T12:30:22.0833333+00:00
Olena 40 Reputation points
accepted 2026-04-02T20:31:55.03+00:00
Olena 40 Reputation points
1 answer One of the answers was accepted by the question author.

Shared Files

Why am I receiving unwanted and unrequested shared files that cannot be blocked or quickly deleted? I have to report and remove these files everyday……….

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-02T16:13:49.6433333+00:00
Larry Pinkett 20 Reputation points
commented 2026-04-02T16:41:40.13+00:00
Larry Pinkett 20 Reputation points
1 answer

Uso microsoft 365 personal, meusarquivos do one drive/excel( traders Plan) desapareceram,peço ajuda para o passo a passo, meu sistema Windows 11, conta pesoal problema perda/ausencia dos arquivos de 311 de dezembro 2025 para traz

Uso microsoft 365 personal, mais meus arquivos do one drive/excel ( tradersPlan) desapareceram, peço ajuda por telefone passo a passo . meu sistema operacional é windows 11, conta pessoal .Problema: perda/ausencia de arquivos antigos( ate 31 de dezembro…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-02T14:59:56.9866667+00:00
alberto fabrizio 0 Reputation points
answered 2026-04-02T15:37:31.79+00:00
Arlene D 36,005 Reputation points Independent Advisor
1 answer

Register an Application to access my personal Onedrive

I want to register an application (lets say a python app like in https://github.com/zweckj/onedrive-personal-sdk.git ) to access my OneDrive on my personal Windows 365 account. I understood that I need to go to Entra ID to do the registration, but I…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2025-12-23T12:55:10.7266667+00:00
Gerald Fuchs 5 Reputation points
edited a comment 2026-04-02T12:07:08.51+00:00
Frank Robin Danielsen 1 Reputation point
2 answers

one drive issue

I can not download my files from the onedrive section in my file exporler and have to download from the website. when download the folder that i want it comes back with nearly the whole file errored and i cannot acces anything but single files. pls help

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-01T23:25:58.1866667+00:00
Hart-Beavis, Maximilian 0 Reputation points
commented 2026-04-02T00:25:13.15+00:00
Manoel Barros 17,670 Reputation points Independent Advisor
0 answers

The Microsoft identity platform is still broken

How long has this been going on? Based on the earliest user reports across: Microsoft Q&A Reddit r/onedrive Third‑party app forums (RaiDrive, rclone, KeePass plugins, etc.) GitHub issues for MSAL and Microsoft Identity Web The first confirmed…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-03-31T02:28:44.23+00:00
Ren LeVally 5 Reputation points
edited the question 2026-03-31T23:09:19.9366667+00:00
Haytham-C 4,125 Reputation points Microsoft External Staff Moderator
1 answer

URGENT: OneDrive Desktop Files Deleted – Existing Case No Response – Need Escalation

I have an open Microsoft support case regarding OneDrive Desktop file deletion and recovery failure. Support has stopped responding and all contact routes loop back to the same inactive case. This involves potential data loss and I need escalation to…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-03-31T19:43:15.2033333+00:00
kirk m 0 Reputation points
commented 2026-03-31T19:51:51.1466667+00:00
kirk m 0 Reputation points
1 answer

Lost folder and files

i have lost my "Documents" folder with files saved to OneDrive. they were there yesterday. i opened a recent file i created in Excel and here's the error message i'm getting: Sorry, we couldn't find C:\Users\Carol\Documents\2026..... How can i…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-03-31T02:08:10.2233333+00:00
Carolann 0 Reputation points
commented 2026-03-31T19:37:44.13+00:00
Jeronimo Fuerte 37,775 Reputation points Independent Advisor
2 answers

My Gmail-alias linked OneDrive and OneNote are completely empty as of this morning - looks like they were just newly provisioned. How can I get my files back?

Hello, I log into OneDrive and OneNote using my Gmail address (e.g., [Removed PII]@gmail.com) vs using an outlook alias and password. I tried to access my OneNote on the web (literally just going to the always-open tab that I use to access the service),…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-03-20T13:05:12.8866667+00:00
Daniel Greenberg 0 Reputation points
edited the question 2026-03-31T08:34:26.84+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
1 answer

Error downloading embed file

When sharing an embed file larger than 4 gigabytes with .jar extension, the file is not downloaded. And if you open devtools, the following message appears in the console: Download not allowed. The frame that initiates or instantiates the download is…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2025-06-17T19:31:36+00:00
Anonymous
edited the question 2026-03-31T08:28:35.55+00:00
Don Varnau 19,755 Reputation points Volunteer Moderator
2 answers

OneDrive no longer appears in Windows Explorer!

Yesterday my OneDrive account stopped showing in Windows Explorer. I want it back. How?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-03-21T22:05:02.75+00:00
John Wallace 0 Reputation points
commented 2026-03-31T07:48:17.6433333+00:00
Norah-L 4,775 Reputation points Microsoft External Staff Moderator
1 answer

How to Get OneDrive working on linux mint.

Often during authentication i get redirected to page that says wrong page error.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-03-28T14:13:28.2733333+00:00
Doug Ransom 0 Reputation points
commented 2026-03-31T06:28:16.55+00:00
Kai-H 14,570 Reputation points Microsoft External Staff Moderator