24,222 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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How to cancel a second account that I cannot sign in to

I pay for 2 Microsoft 365 Personal accounts every month and want to cancel the other account. I can't sign in to the other account. Help!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T21:59:13.2833333+00:00
Laney Saulnier 0 Reputation points
answered 2026-04-07T21:59:23.7466667+00:00
Q&A Assist
2 answers

How can I tell if I have more than 1 subscription?

How can I tell if I have more than 1 subscription? If do, how do I cancel one?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-02-27T19:58:42.17+00:00
David Fairbaugh 0 Reputation points
commented 2026-04-07T21:19:41.64+00:00
John Kroczynski 0 Reputation points
1 answer

MY MICROSOFT ACCOUNT HACKED

Your team didn't even care about my account; I've truly never seen such a ridiculous company. If I don't get my account back, I will file a complaint against you and your company. I have provided you with all the evidence.! ! <Mod mask PII>

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-05T12:11:02.8533333+00:00
Zülkarneyn Bekiroğlu 0 Reputation points
commented 2026-04-07T20:44:24.0666667+00:00
匿名 0 Reputation points
2 answers

Double charged

I had an account on a computer that broke back in December 2025, which the first account was placed., paying only 10.61 a month. Then on the newer computer (purchased end of Dec 2025) I apparently opened a new account with my other email address. I have…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T19:57:32.3+00:00
Sara DeFlumere 0 Reputation points
answered 2026-04-07T20:01:45.0333333+00:00
Sara DeFlumere 0 Reputation points
2 answers

Unauthorized charge.

I had an expired credit card listed on file for payment. I did not change or add a new credit card. However, I was charged on my new credit card without my adding it to the account or authorizing the use of that card. What happened?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T16:49:16.4366667+00:00
San Juanita Cramer 0 Reputation points
answered 2026-04-07T19:03:17.78+00:00
EmilyS726 221.4K Reputation points Independent Advisor
0 answers

I've paid online my annual subscription of Office 365 Personal

Good day, I've paid (online) the renewal of my Office 365 Personal subscription. I did all I needed to do as far as the bank is concerned (going through all the security checks... and in the end I've got the confirmation from the bank that all the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T17:42:30.86+00:00
Jose C. Nunes 0 Reputation points
1 answer

I need to live chat with someone who can help me with 365 family

I need to chat with someone about the 365 family microsoft.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T17:33:23.3333333+00:00
sharon rychetsky 0 Reputation points
answered 2026-04-07T17:33:35.95+00:00
Q&A Assist
1 answer

why do clients not see accurate availibilty?

I have updated my BOOKINGS page with the appropriate availability multiple times but when I send the link to my clients the availability is completely wrong.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T17:24:39.4633333+00:00
Drew B 0 Reputation points
answered 2026-04-07T17:24:55.01+00:00
Q&A Assist
2 answers

How to resolve billing issues

I am being billed yearly for an account that I do not have. Since I don't have an account, your website doesn't show any active invoices. However, my bank called from its fraud division detecting a charge for the individual yearly invoice. Please help…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-27T13:59:58.2733333+00:00
Mark Hazelton 0 Reputation points
commented 2026-04-07T15:52:47.7333333+00:00
Allison Green 0 Reputation points
1 answer

My account was hacked a month ago, but on my old laptop is not logged out but required me to re-login, and is telling me to verify the email of the hacked account, so I added a new email and tried it but is not giving me the code to verify

I need to know why and I need help, since they have 2FA I think, I'm not sure, this account was used with the same email that account was made, since they changed the email on the hacked account, but I need to verify it to log in, so I thought why not…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T15:34:16.21+00:00
Nixon Poon 0 Reputation points
answered 2026-04-07T15:34:36.6066667+00:00
Q&A Assist
2 answers One of the answers was accepted by the question author.

Office 365 Classic plan

I have been a "Family" subscriber of Microsoft Office for at least 20 years. I read about the option to switch to the "Classic" plan. There are no links or options for this plan. I did what the stories and videos said: "Cancel…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-05T15:32:42.29+00:00
Tom Boyle 20 Reputation points
commented 2026-04-07T15:21:37.0433333+00:00
Kal-D 7,170 Reputation points Microsoft External Staff Moderator
0 answers

I paid my subscription to Microsoft 365 Personal Classic 10th February and it has expired 2nd April

If I click on Resubscribe it doesn't give me the option for Personal Classic and I don't want AI

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T11:23:57.1+00:00
Steph f59 0 Reputation points
2 answers

Is my account active

Is my account active, if yes then what is the ms id

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T07:01:45.35+00:00
Muskan Burnwal 0 Reputation points
answered 2026-04-07T08:01:31.0033333+00:00
Gunasekar N 63,675 Reputation points Independent Advisor
2 answers

My Microsoft 365 Personal Account renewed. I want to downgrade my subscription

My Microsoft Subscription just renewed. I would like to downgrade my service. I changed my future subscription for next year but I would like to change my current subscription that just renewed and get a partial refund for the difference. Thank…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-25T13:38:16.8033333+00:00
Travis Wolfe 0 Reputation points
edited an answer 2026-04-07T07:31:13.1666667+00:00
Xavier-D 6,305 Reputation points Microsoft External Staff Moderator
1 answer

subscription cancellation

I would like to cancel my subscription for Microsoft 365. My work has installed the program to my computer desktop. How do I cancel my subscription to Microsoft 365?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T07:10:34.4666667+00:00
Mary Jean Guanzon 0 Reputation points
answered 2026-04-07T07:10:48.4133333+00:00
Q&A Assist
3 answers

I seem to have two Microsoft 365 accounts with the same login information

I have two Microsoft 369 accounts with the same login information. When I log in, only one account comes up. How do I change this to access the other account? moderator moved from: Microsoft 365 and Office | Access

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-04T19:15:55.12+00:00
Karla Frye 0 Reputation points
commented 2026-04-07T06:36:16.4+00:00
Kai-H 14,570 Reputation points Microsoft External Staff Moderator
2 answers

Pay Now on overdue subscription not working

I've updated my payment information for my MS365 account, but when I click on the Pay Now link it just puts me in a loop not registering that I've selected the Pay Now button. What might I be doing incorrectly or be missing?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-07T01:22:43.25+00:00
Nicole Evans 0 Reputation points
answered 2026-04-07T02:02:43.8533333+00:00
Tin Luna 23,740 Reputation points Independent Advisor
1 answer

My microsoft account connected to my xbox account has been incorrectly flagged as a child's

My microsoft account has been flagged as a child's despite the date of birth in settings clearly showing that i am over 18. i cannot change my privacy settings as a result of this. my xbox account and my microsoft were both created when i was over 18 by…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-06T20:06:56.16+00:00
Michelle Frey 0 Reputation points
edited the question 2026-04-07T01:12:16.22+00:00
Xavier-D 6,305 Reputation points Microsoft External Staff Moderator
1 answer

Invoices. Where are they? I can't find them and can't access them through email and it is always an issue and surely there is a faster way to access them.

Where do I find my invoices???????? Can I please have a straight forward way of accessing them because it is always a mission to find them and this seems to be continuous every time I try to track them

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-06T23:41:48.52+00:00
Rebekah Moa Law 0 Reputation points
answered 2026-04-06T23:42:00.26+00:00
Q&A Assist
2 answers

How do I change the personal email address linked to the Microsoft Workplace Discount benefit BEFORE paying

Hiya I signed up to the workplace discount - but automatically clicked through on my phone to the logged in email address which is a shared account and not the one I want the discount applied against to be able to purchase 365 to be able to use word. …

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-02T20:31:48.3366667+00:00
Wateringbury Players 0 Reputation points
commented 2026-04-06T22:55:11.79+00:00
Kal-D 7,170 Reputation points Microsoft External Staff Moderator