Double charged

Why would I be charged 21.24 and 10.61 on the same billing cycle?

The two different charges strongly suggest there are two separate Microsoft subscriptions being billed, likely under two different Microsoft accounts (two email addresses) that both use the same credit card.

Based on the provided information and Microsoft’s billing guidance, the most likely causes are:

1. One or more subscriptions still have recurring billing turned on.
2. The second email address created a new subscription on the new computer, so both accounts are now being billed.
3. The two different amounts ($21.24 and $10.61) are for different subscription types or billing periods.

To fix this and move to a single active subscription on the new computer, follow these steps.

1. Identify all accounts using the card
   1. Go to the Manage your payments page of the Microsoft account dashboard and select Investigate to see which Microsoft accounts are using the card and what each charge is for: https://go.microsoft.com/fwlink/?linkid=2246882 (then choose Investigate).
   2. Use this to confirm whether there are two separate subscriptions (for example, one on each email address).
2. Check for duplicate or closely spaced payments
   1. Sign in to each Microsoft account (each email address) and review the order history to see all charges and products: https://go.microsoft.com/fwlink/?linkid=2239111.
   2. Compare this with the last few months of bank/credit card statements to see if there are truly duplicate or overlapping charges.
   3. If you see multiple payments on the bank statement but only one charge in a given Microsoft account, that usually means another Microsoft account is also using the same card.
3. Cancel the unwanted subscription(s)
   1. For the account that should no longer be billed (for example, the one originally set up on the broken computer), sign in to that Microsoft account and go to Services & subscriptions.
   2. Turn off recurring billing or cancel the subscription that should not continue.
   3. Note: If cancellation was done too close to the billing date (less than 2 days before), one more payment may still be taken, and the subscription will end on the date shown in Services & subscriptions.
4. Request investigation and refund
   1. If the charges are not recognized or appear to be duplicate for the same period, use the Investigate option on the Manage your payments page to have Microsoft identify the charges and accounts.
   2. If it is confirmed that there were overlapping or duplicate subscriptions that are no longer needed, request a refund using the standard refund process for Microsoft subscriptions (see the “How to get a refund on a Microsoft subscription” article linked from the cancellation and billing pages).
5. Use only one subscription on the new computer
   1. After confirming which Microsoft account and subscription should remain active (for example, the one on the new computer), sign in to that account on the new device.
   2. Ensure that only this account’s subscription is active and that recurring billing is configured as desired.

If, after using Manage your payments → Investigate and checking order history, the situation is still unclear or refund is needed for past periods, contact Microsoft Billing Support directly so they can securely review the account details and process any eligible refund.

References:

• Unable to cancel your Microsoft subscription
• I've been charged twice
• How to investigate a billing charge from Microsoft