Outlook.com Inbox empty!
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Hamad
0
Reputation points
Hello,
Yesterday my outlook.com email inbox got empty all of sudden without any action I made myself.
I have tried multiple devices, browsers, web, desktop and mobile version with no success.
Other folders works properly, no filters are set, no rules are set, messages are not moved to another folder or archived or deleted to trash (or even "Recover items deleted").
New received emails shows properly in inbox.
Storage management shows 4.8GB space for Inbox but zero messages!
Sometimes I can find messages from inbox using search box (instant results, but not search results).
I have an active Microsoft 365 Personal subscription. 6.9GB out of 100GB (6%) used.
I cannot find any way to fix the problem or even contact support.
Any advice is much appreciated.
Thanks.
Outlook | Web | Outlook.com | Email
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mr john 0 Reputation points2026-04-06T14:21:53.8666667+00:00 That sounds really frustrating. Since your storage still shows data and you can find emails via search, it might be an indexing or sync issue rather than actual data loss. Try rebuilding the Outlook index (if using desktop), clearing cache, or accessing your mailbox via a different network or incognito mode.
Also, double-check if Focused Inbox or any view/filter settings are hiding messages. If the issue persists, it’s worth contacting Microsoft support directly through your Microsoft 365 subscription this seems like a backend issue on their side.
Hope it gets resolved soon!
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Arlene D 36,005 Reputation points Independent Advisor2026-04-06T13:18:18.2166667+00:00 Do you see the “Still need help?” option at the bottom of the Help panel?
Open Outlook on the web, click Help, type “missing emails inbox”, press Enter, then scroll to the bottom and select “Still need help?” and choose chat with an agent while signed in. If it does not show, go to account.microsoft.com, open Services and subscriptions, select your Microsoft 365 plan, and click Get support. This is the only way to reach support so they can run a mailbox repair and reindex your Inbox.
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Hamad 0 Reputation points
2026-04-06T13:47:42.88+00:00 No, I cannot find the “Still need help?” option at the bottom of the Help panel.
This is driving me crazy, so I checked another email, and I successfully found “Still need help?” option at the bottom of the Help panel.
Still cannot see "Get support" from Microsoft 365 plan page, and cannot check from other emails as no active Microsoft 365 plan.
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Hamad 0 Reputation points
2026-04-07T17:36:52.34+00:00 I was able to find "Still need help?" button, after changing mail interface language to English.
But unfortunately, the support are not helpful at all, refuses to help and closes chat.
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