Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
Investigating an Unknown Microsoft Subscription Charge on Credit Card
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Craig Alfano - Powerhouse
0
Reputation points
A charge from Microsoft has appeared on my credit card statement, and I am unfamiliar with this transaction. How can this be investigated?
Microsoft Advertising | Billing and payments | Billing queries
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 93%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Vice Versa 0 Reputation points2025-08-22T15:37:09.66+00:00 An unauthorized charge was made on my account how can I get a refund?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 85%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHX%3C/text%3E%3C/svg%3E)
henry X 0 Reputation points2026-02-13T19:52:16.5933333+00:00 First, check your Microsoft account purchase history and see if any family member made the payment.
If it still looks unfamiliar, contact Microsoft Support and inform your bank to investigate the charge.
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Janice Learmond-Criqui 0 Reputation points2026-04-03T23:49:36.4666667+00:00 How do I contact Micosoft Support via email?
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Craig Alfano - Powerhouse 0 Reputation points
2025-08-25T23:11:41.22+00:00 -
Craig Alfano - Powerhouse 0 Reputation points
2025-08-29T04:39:36.0066667+00:00 Powerhouse Logistics account numbers and campaign has been included
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