What is Call Quality Dashboard (CQD)?

Applies to: Microsoft Teams, Skype for Business

The Microsoft Call Quality Dashboard (CQD) - https://cqd.teams.cloud.microsoft - shows call and meeting quality, at an org-wide level, for Microsoft Teams, and Skype for Business Server.

The latest version of CQD features a near-real-time (NRT) data feed, which means that call records are typically available in CQD within 30 minutes of the end of a call.

Wherever CQD includes end-user identifiable information (EUII) data, it's managed in the same way as EUII throughout Microsoft 365.

CQD is designed to help Teams admins, Skype for Business admins, and network engineers monitor call and meeting quality at an org-wide level. You can use CQD to help you optimize your network to drive performance quality. CQD captures both the individual call experience and the overall quality of calls made using Teams or Skype for Business. With CQD, overall patterns can become apparent, so network engineers can make informed assessments of call quality. CQD provides reports of call quality metrics that give you insight into overall call quality, server-client streams, client-client streams, and voice quality SLA.

Screenshot of Call Quality Dashboard.

We encourage you to upload building and endpoint information, which lets you use Location-Enhanced Reports to analyze call quality and reliability within a user's building. The data can be assessed to determine if the problem is isolated to a single user or affects a larger segment of users. To turn on building or endpoint-specific views in CQD, an admin must upload building or endpoint information in Teams admin center.

Screenshot of Call Quality Dashboard's Location-Enhanced Reports.

Don't miss our Manage call and meeting quality article, which offers in-depth guidance for the Teams admin or support engineer responsible for managing service quality in Teams.

What's New

This section summarizes recent minor changes to the Call Quality Dashboard schema and logic.

February 2026

Revised logic for Meeting Id to align the value with the numeric Meeting Id found in Teams meeting invites. This change was announced in Message Center post MC1183608.
Added Thread Id column to allow searching for meetings by the value that was previously populated under Meeting Id.

January 2026

Added First/Second Is Call Throttled and Avg First/Second Is Call Throttled columns to indicate when media quality may be affected by device CPU throttling.
Added First/Second HW Encoder Blocked and First/Second HW Decoder Blocked columns to indicate when media quality may be affected by blocked hardware drivers.

December 2025

Revised logic for the Total Stream Duration (Minutes) calculation to ensure it reflects the correct endpoint's stream duration.
Revised logic for First/Second Video Duration columns to improve accuracy when one endpoint does not report a video duration value.

October 2025

Rolled out a new interface in Teams Admin Center for managing building and endpoint metadata files for call quality reporting.
Revised logic for First/Second User Agent Category to reflect the Amazon Workspaces VDI platform.

September 2025

Revised logic to remove "none" values from dimensions related to IP Addresses.
Revised logic for First/Second User Agent Category to capture more instances of the value "Voicemail Service."