Microsoft 365 Copilot usage report - Microsoft 365 admin center

The Microsoft 365 Copilot usage report provides a summary of how users adopt, retain, and engage with Microsoft 365 Copilot and its associated enabled apps, including agent usage. For Copilot activity on a given day, the report typically becomes available within 72 hours of the end of that day (in UTC).

For general information about Microsoft 365 Usage reports and to see a list of all available reports, see Microsoft 365 admin center usage reports overview.

View the Microsoft 365 Copilot usage report

For information about the roles needed to view usage reports, see Microsoft 365 admin center usage reports overview.

1. Go to the Microsoft 365 admin center.
2. In the navigation menu, select Reports. If you don't see Reports, select Show all, and then select Reports.
3. Select Usage.
4. On the Usage page, under Reports, select Microsoft 365 Copilot, and then select Copilot.
5. On the report page, select the Usage tab to view adoption and usage metrics.

Interpret the Microsoft 365 Copilot usage report

Use the Microsoft 365 Copilot usage report to see the usage of Microsoft 365 Copilot in your organization.

At the top, you can filter by different timeframes. You can view the Microsoft 365 Copilot report over the last 7, 30, 90, or 180 days.

You can view several numbers for Microsoft 365 Copilot usage, which highlight the enablement number and the adoption of the enablement:

• Enabled Users shows the total number of unique users in your organization with Microsoft 365 Copilot licenses over the selected timeframe.

• Active Users shows the total number of enabled users in your organization who tried a user-initiated Microsoft 365 Copilot feature, in one or more apps in Microsoft 365 over the selected timeframe.

• Active users rate shows the number of active users in your organization divided by the number of enabled users.

In Recommendations, the recommended action card highlights Microsoft Copilot Dashboard, where you can deliver insights to your IT leaders to explore Copilot readiness, adoption, and impact in Viva Insights.

• Active agent users shows the total number of unique Microsoft 365 Copilot users in your org who used agents built by your org (including admin-approved agents and agents created via agent builder and shared with users in your org).

• Total prompts submitted shows the total number of prompts users sent to Microsoft 365 Copilot Chat during the selected time frame.

• Average prompts submitted per user represents the mean number of prompts each active user sent to Microsoft 365 Copilot Chat during the selected timeframe.

In the Adoption section, Adoption by app shows enabled users and active users of Copilot in Microsoft 365 apps.

You see the following summary charts in this report as default view:

The definitions for Enabled Users and Active Users metrics are the same as provided earlier.

Summary view shows the total usage of Microsoft 365 Copilot apps of the time frame.

Trend view shows the daily time trend of Microsoft 365 Copilot apps of the time frame.

When switching to Trend view, you can select one product in the dropdown list to see daily usage.

In the Prompts submitted section, Summary view shows the total number of prompts users submitted to Microsoft Copilot Chat over the selected time frame.

Trend view shows the daily trend of prompts submitted in Microsoft 365 Copilot over the selected time frame.

Copilot Chat adoption shows enabled users and total usage of Copilot Chat and split usage between Copilot Chat (work) and Copilot Chat (web).

Agent adoption shows active users of agents in Microsoft 365 Copilot for the selected period. Only usage of agents created by your org, including both admin-approved agents and agents shared by users in your org, are included in this chart.

Summary view shows the total number of agent users in Microsoft 365 Copilot over the selected time frame.

Trend view shows the daily trend of active agent users in Microsoft 365 Copilot over the selected time frame.

The following table lists the features for active users of Copilot apps:

The following table lists the features for active users of agents:

In the Adoption section, you might see a recommendation card:

To learn more about using organizational messages for Microsoft 365 Copilot, see Microsoft 365 features adoption using organizational messages.

You can export the report data into an Excel .csv file by selecting the ellipses and then Export in the top-right corner.

You can view a table list to show each Microsoft 365 Copilot enabled user's last activity date among Microsoft 365 Copilot apps.

Select Choose columns to add or remove columns from the table.

Select the Export link to export the report data into an Excel .csv file. This link exports the Microsoft 365 Copilot usage data of all users and enables you to do simple sorting, filtering, and searching for further analysis.

To ensure data quality, the system performs daily data validation checks for the past three days and fills any gaps it detects. You might notice differences in historical data during the process.

User last activity table

By default, user-specific information like username and display name is hidden in usage reports. To learn how to display this information in usage reports, see Show user, group, or site details in usage reports.

FAQ

How is a user considered active in Microsoft 365 Copilot usage?

A user is active in a given app if they perform an intentional action for an AI-powered capability. For example, if a user selects the Copilot icon in the Word ribbon to open the Copilot chat pane, this action doesn't count towards active usage. However, if the user interacts with the chat pane by submitting a prompt, this action counts towards active usage.

What's the difference between the user activity table and audit log?

Audit log data that powers Microsoft Purview solutions, such as Data Security Posture Management for AI (previously called AI Hub), is built for data security and compliance purposes. It provides comprehensive visibility into Copilot interactions for these use cases. For example, it helps to discover data oversharing risks or to collect interactions for regulatory compliance or legal purposes. It's not, however, intended to be used as the basis for Copilot usage reporting. Any aggregated metrics that you build on top of this data, such as "prompt count" or "active user count," might not be consistent with the corresponding data points in the official Copilot usage reports provided by Microsoft. Microsoft can't provide guidance on how to use audit log data as the basis for usage reporting, nor can Microsoft guarantee that aggregated usage metrics built on top of audit log data will match similar usage metrics reported in other tools.

To access accurate information on Microsoft 365 Copilot usage, use one of the following reports: the Microsoft 365 Copilot usage report in the Microsoft 365 Admin Center or the Copilot Dashboard in Viva Insights.

What's the scope of the user-level table?

The user-level table in the report shows all users who were licensed for Microsoft 365 Copilot at any point over the past 180 days, even if the user later removed the license or never had any Copilot active usage.

I assigned the Microsoft 365 Copilot license to users, but why is the 'last activity date' for users empty in rare cases?

Based on system constraints, some users might not have a 'last activity date' in the user-level table of the report under the following conditions:

1. The user used Microsoft 365 Copilot within a short time window (less than 24 hours) after the Microsoft 365 Copilot license was assigned.
2. The user later had no other Microsoft 365 Copilot usage up to the date on which the report is viewed.

Why is the 'Last activity date of Word, Excel, PowerPoint, OneNote, or Outlook Copilot (UTC)' sometimes blank or newer than the actual date, even when users recently used Copilot features?

A known limitation might cause this problem. For various reasons, uploading client events data for Copilot features in Word, Excel, PowerPoint, OneNote, and Outlook can be delayed. For example, if end users disconnect from the internet immediately after taking a Copilot action, the data upload is delayed.

How do the numbers in this report compare to what is shown in the Microsoft Copilot Dashboard in Viva Insights?

The data in these reports is based on the same underlying definitions of active usage, but the population of users included in the analysis and the timeframe displayed might differ. To learn more, see Use Microsoft Copilot Dashboard advanced features with a Viva Insights subscription.