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You can integrate Dynamics 365 Channel Integration Framework 2.0 with multisession apps like Copilot Service workspace.
Copilot Service workspace seamlessly allows customer service representatives to manage conversations across different channels. It's a modern, customizable, high-productivity app that allows representatives to work on multiple sessions at a time in a single workspace.
Learn more in:
- Introduction to the agent interface of Omnichannel for Customer Service
- Manage sessions in Omnichannel for Customer Service
- Copilot Service workspace