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Access to hotmail account - code not sending

Stephen Green 0 Reputation points
2026-04-07T19:23:52.2633333+00:00

My mother has locked herself out of her hotmail account after attempting to update the password. It seems she tried to reset it and got some codes but something went wrong and now can't get any codes

We tried the reset password option and there is a mobile phone registered, we went through the security challenge (enter last 4 digits of the number) but it keeps stating "That verification method isn't working right now. Please try another method.".

We tried giving it 48 hours but same issue.

I can't find a way to contact microsoft to see if there is a block or similar on the account. Does anyone have any suggestions? Its causing her a lot of stress.

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  1. Darhyl Amizola 37,605 Reputation points Independent Advisor
    2026-04-07T20:03:31.8133333+00:00

    Hey there! Nice to meet you!

    Based on your description, this indicates that your mother's account is blocked due to the system detecting unusual activity. Her verification method will not work until the account block expires.

    Since you mentioned that your mother has already waited 48 hours and the problem persists, she may need to wait a longer period, exactly up to a week, before performing another password reset, as stated on the official Microsoft website:

    https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#::text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#::text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

    Important: Please make sure not to attempt to sign in or reset the password during this timeframe (1 whole week), as this may reset the lock period.

    Furthermore, account blocking is a fully automated security measure. According to the official Microsoft website, support will not be able to assist you, as they are not permitted to send password resets, access, or even change any details on the account:

    https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Thank you for your understanding!

    Best regards,

    Darhyl

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