update credit card info

Hi, I'm Bernard. I'm happy to help!

Kindly follow the steps from Q&A Assist. If the issue persists, I recommend contacting Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"

Note: This is a public forum. I may respond within a short period of time, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.

To update an expired or replaced credit card number for Microsoft 365/Office charges, update the payment method on the Microsoft account used for the subscription.

Follow these steps to update the card details (including a new card number):

1. Go to the Payment options page: https://account.microsoft.com/billing/payments
2. Sign in with the Microsoft account that owns the subscription.
3. Find the existing payment method that has the expired or lost card.
4. Select View or edit card.
5. Update the card details (name, billing address, expiration date, CVV, and card number if it changed).
6. Select Save.

If the old card cannot be edited (for example, it is blocked or removed by the bank), add the replacement card as a new payment method on the same Payment options page, then set it as the payment method for the Microsoft 365/Office subscription in the Services & subscriptions section of the account.

If sign-in issues prevent access, use the guidance in I can't sign in to my Microsoft account from the same support site linked in the article.

References:

• Update a Microsoft account payment method