cant login into portal.azure

Follow these steps to troubleshoot sign-in to https://portal.azure.com:

1. If the page hangs or never finishes loading:
   • Refresh the page.
   • Try a different browser.
   • Use a private browsing session:
     • Edge: Settings (three dots) → New InPrivate window → open the Azure portal.
     • Chrome: New Incognito window.
     • Safari: File → New Private Window.
   • Clear cache and cookies, then try again:
     • Edge: Settings → Privacy and Services → Clear browsing data → select Browsing history, Download history, Cached images and files → Delete.
     • Chrome: Settings → Privacy and Security → Clear browsing data.
2. If the portal signs in automatically with the wrong account:
   • Sign out of all Microsoft accounts in the browser.
   • Clear cookies for Microsoft/Azure sites or clear all cookies as above.
   • Close the browser, reopen it, and sign in only with the desired account.
3. If the account itself cannot be used to sign in (personal Microsoft account):
   • Use the Sign-in Helper tool described in “I can't sign in to my Microsoft account” to diagnose issues with the Microsoft account.
   • If the password is forgotten, follow the “Reset your password” flow from that article.
4. If the issue is with a work/school (Entra ID) account and MFA/verification fails:
   • If prompted for phone call verification, press the pound key (#) when the system calls.
   • If prompted for text verification, ensure the correct code is entered.
   • If available, choose Other verification options and try another method; verify that phone numbers in the account are correct.
   • If problems persist, contact the organization’s IT admin, as they control work/school account and MFA settings.
5. If sign-in works but Azure shows “No subscriptions found”:
   • In the Azure portal, select the account icon (top-right) and confirm the correct directory is selected.
   • If the correct directory is selected and there is still no subscription, request that an administrator add the account as an Owner on a subscription.
6. If none of the above resolves the issue and access to the portal is still blocked:
   • Use a private browser session with all site data cleared and try again.
   • If still unable to sign in and a subscription exists, create a support request as described in the Azure subscription sign-in troubleshooting article.

References:

• Troubleshoot Azure subscription sign-in issues
• "Account verification system is having trouble" error message when you try to sign in by using a work or school account
• I can't sign in to my Microsoft account
• Customer Support Portal - Troubleshoot Microsoft Identity Platform login
• Can not access Azure - Microsoft Q&A
• Reset Personal Azure MFA - Microsoft Q&A
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• https://learn.microsoft.com/en-us/answers/questions/ask/?wt.mc_id=pcs_inproduct_azportal_caseask&portal=azure&context=sso&source=azure-portal Unable to access this even after accesses - Microsoft Q&A
• You can't sign in to Microsoft Flow and you receive an "Authentication failed" error