I am the sole Global Administrator, I have lost access to my MFA methods and I am locked out of my tenant.

Question

I am the sole Global Administrator, I have lost access to my MFA methods and I am locked out of my tenant.

Ricardo Costa 1

Hi,

I am the only Global Administrator, I have lost access to my MFA methods and I am locked out of my tenant.

After installing the Autheticator app, the MFA appears to be working, however the sign in to the Azure portal/tenant is blocked or stuck in a loop where I don't receive the MFA prompt on my new phone

Can you help?

Shubham Sharma 12,200 Reputation points Microsoft External Staff Moderator

2026-04-07T16:54:34.15+00:00

Ricardo Costa

Thank you for reaching out to Microsoft Q&A.

I understand that you are locked out of tenant, Since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only:

Please send me the detail via private message. So, we can assist you further.