Window365 cloud pcs

Hi Benson,

If you want immediate escalation, open a support ticket in the Microsoft 365 Admin Center (at https://admin.microsoft.com) under Help & Support so they can track your tenant against the incident.

The error indicates a problem loading a script chunk from the Microsoft 365 admin experience, not with the Cloud PCs themselves. Use these steps to work around and then, if needed, reset or reprovision the Cloud PCs from the Windows 365 portals.

1. Try a different browser and network
   • Use another browser (for example, Edge vs. Chrome) and try again.
   • Test from a different device or network (for example, mobile hotspot) to rule out local caching or network filtering.
2. Clear browser cache for Microsoft 365 admin URLs
   • Clear cached images/files and cookies for Microsoft 365/Office admin sites.
   • Close all browser windows and sign in again to the Windows 365 portal.
3. Use the Windows 365 end‑user portal instead of the admin center
   • Go to the Windows 365 home page and try accessing or managing Cloud PCs from there.
   • If Cloud PCs show as “Setup failed” or similar, reset them:
     1. On the Windows 365 home page, select the gear icon for any Cloud PC that has the "Setup failed" status.
     2. Select Reset to restart the setup process.
     3. If the error persists after reset, verify that the MDM authority configuration is correct, then reset again.
     4. If it still fails, open a support ticket from the left navigation (New support request).
4. Verify licensing and provisioning
   • Ensure each user has a Windows 365 license assigned and is included in a provisioning policy; otherwise, the portal may not show Cloud PCs correctly and can surface errors when loading admin components.
5. If the portal remains broken
   • If the script‑chunk error continues in multiple browsers and networks, and Cloud PCs cannot be managed, open a support request from another working Microsoft 365 portal (for example, Intune admin center) or via your tenant’s support channel and provide the correlation ID and timestamp from the error.

References:

• Troubleshoot Windows 365 Business Cloud PC setup issues
• Troubleshooting