Where did the Other Users option go on the login screen?

Hello.

To help me narrow this down, could you let me know exactly which Windows build you are running and when you first noticed the login option disappear?

For those instances where you are locked out entirely, booting into Safe Mode may allow the hidden built-in Administrator account to appear so you can apply these fixes. Applying these specific registry adjustments should bring back the flexibility you need to log in with any valid credential on your network.

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Best regards,
Scott Nguyen

On Windows sign-in, the ability to choose “Other user” is part of the normal account switching behavior, but it can appear differently depending on configuration and platform.

On standard Windows devices:

• From the sign-in screen, selecting Switch user (or choosing another account name icon) takes you to a screen where Other user can be selected to enter different credentials.
• On some configurations, the Other user option might not be shown as a separate tile; instead, switching user takes you to a generic sign-in where you can type another username and password.

On shared or multi-user devices (for example, HoloLens or macOS devices joined to Microsoft Entra ID):

• HoloLens previously showed only the last user plus an Other user entry point; newer behavior can list multiple users directly on the sign-in screen.
• For macOS devices configured via Intune with Platform SSO, the login window can be set to:
  • Show Other Users Managed: shows existing profiles plus an other user button for entering a username/password, or
  • Show full name: no user list, just fields to type credentials. These are controlled in Intune under Login > Login Window Behavior.

If Other user is no longer visible on your Windows business devices and you cannot log in as admin:

1. From the sign-in screen, try using Switch user (if available) and look for a generic sign-in option where a different username can be entered.
2. If devices are managed (for example, via Intune or domain policies), check with the device/tenant administrator to confirm whether sign-in behavior has been changed (for example, hiding additional tiles or enforcing specific account types).
3. On shared macOS devices joined to Microsoft Entra ID, verify the Intune login window configuration and ensure Show Other Users Managed or an equivalent setting is enabled so that new or admin accounts can be entered from the login screen.

References:

• User Account Access in Windows
• Manage user identity and login for HoloLens
• Join a Mac device with Microsoft Entra ID and configure it for shared device scenarios