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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 9%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
Hi
I'm currently in Cali, Colombia. I received an encrypted document from the US Veterans Administration with a "rpmsg" file extension. I tried to open the file with my M365 Copilot app, and also Edge browser. But was not able to open it.
I need a solution ASAP.
Carlos
******@gmail.com
813-215-7079
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Answer accepted by question author
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Hello, Carlos E Brown.
Check out the information in this Microsoft Knowledge Base help section.: https://support.microsoft.com/en-us/topic/view-protected-files-with-microsoft-purview-information-protection-viewer-9fb56fae-7989-48b0-850f-f446e057cf73
Answer provided did not work!. See above Error Code notes
Error Code: 53003
Request Id: b2b3f1ff-3254-49b2-9aad-d9f9caf80300
Correlation Id: 2020c456-ad2a-45c8-9931-127a9f6b379c
Timestamp: 2026-04-06T22:28:54.778Z
App name: Microsoft Azure Information Protection
App id: ecad3080-3ae9-4782-b763-2df1b1373b3a
IP address: 2800:e2:4d00:217:c280:34bc:592b:ac0b
Device identifier: Not available
Device platform: Android
Device state: Unregistered