Why do I get "access denied" on macys.com

Hello,

These "Access Denied" errors usually don't mean your computer is broken; rather, it's because Macy's website's risk control/CDN blocked the access.

Macy's official website is: https://www.macys.com/

Disclaimer: This is a non-Microsoft website. This page appears to provide accurate and safe information. Be wary of advertisements on the website, as these may promote products frequently classified as PUPs (potentially dangerous products). Carefully review any product advertisements on the website before deciding to download and install them.

Try using a different browser to see if the problem is only affecting Edge.

The error message indicates that the website’s server is actively denying the request, not that Microsoft Edge or Windows 11 is blocking it locally. However, local security software or browser/network settings can contribute to this behavior.

Try these steps in Edge on Windows 11:

1. Clear cached data for the site
   • In Edge, go to edge://settings/clearBrowserData.
   • Set Time range to All time.
   • Select Cached images and files (and optionally Cookies for that site if comfortable).
   • Select Clear now, then close and reopen Edge and try the site again.
2. Test in InPrivate mode
   • Open Edge InPrivate (Ctrl+Shift+N).
   • Browse to the site. If it works in InPrivate, an extension, cookie, or cached item in the normal profile is likely causing the issue.
   • Disable extensions one by one and retry.
3. Check security/AV software
   • If a third-party security suite (such as Norton or similar) is installed, open its settings and verify that web protection or site filtering is not blocking the domain.
   • Re‑enable protections after testing; only leave a block disabled if it is clearly misclassifying the site.
4. Try another network
   • If possible, connect the device to a different network (for example, mobile hotspot) and try again. If it works on another network, the block may be at the ISP or network level.

If the error persists after these steps, the block is likely on the site’s side (for example, based on IP, region, or security rules). In that case, contacting the site’s support from another browser or device may be required.

References:

• Troubleshooting tips for downloading, installing, and updating Microsoft Edge
• Problem Viewing thread. - Microsoft Q&A
• protocol unsupported - Microsoft Q&A